NIGP 99031: Dispatching Services, to Include Fire, Police and Medical Services

NIGP 99031 Dispatching Services, To Include Fire, Police And Medical Services is an Item code covering the delivery, coordination, and technology infrastructure that state and local public safety agencies use to manage emergency response operations across law enforcement, fire, and emergency medical services. Recent solicitations show state and local governments buying Computer-Aided Dispatch (CAD) software systems—both cloud-based SaaS platforms and on-premises implementations—quality assurance monitoring for 911 call handling, medical direction services for fire-based EMS operations, off-duty law enforcement scheduling and coordination, temporary traffic control staffing for hazardous work zones, and armored transportation of emergency revenue and securities. Issuing bodies include county governments (Seminole County, Florida; DeKalb County, Georgia; Hall County, Georgia; Hillsborough County, Florida), municipal governments (City of Tampa, City of McKinney, City of Tucson, City of Waco), special districts and nonprofit entities (Atlanta BeltLine, Inc.; White County Board of Commissioners, Georgia), and cooperative purchasing vehicles (Sourcewell, a State of Minnesota local government unit). A subset of recent activity involves sole-source or single-source awards to incumbent technology vendors managing existing dispatch infrastructure.

Recent opportunities span Florida, Georgia, Texas, and the Pacific Northwest, with concentrated activity in Georgia and Florida. Representative solicitations include White County Board of Commissioners (Georgia) RFP for Computer Aided Dispatch software with mandatory pre-bid meeting June 8, 2026 and proposals due June 26, 2026, evaluated on a 100-point weighted system emphasizing five-year total cost of ownership; Hall County, Georgia RFP #46-033 for a cloud-based CAD system serving nine multi-agency entities with bids due April 9, 2026; DeKalb County, Georgia ITB 2026-044 for law enforcement temporary traffic control services (three-year multiyear contract) with sealed bids due June 29, 2026; and City of McKinney RFQ for fire department medical direction services with qualifications due March 26, 2026. Sourcewell cooperative RFP #061626 for law enforcement equipment solicits proposals from vendors seeking to serve participating entities across multiple states and Canada, with responses due June 16, 2026.