NIGP 99031: Dispatching Services, to Include Fire, Police and Medical Services

NIGP 99031 Dispatching Services, To Include Fire, Police And Medical Services is an Item code encompassing live-operator call intake, incident triage, and emergency dispatch notification for public safety and utility operations. State and local governments procure under this code for 24/7 alarm monitoring and fire dispatch coordination (as seen in the Arlington Parks and Recreation alarm-monitoring contract), after-hours utility emergency answering and incident dispatch (City of Gallup utilities dispatching), law enforcement officer scheduling and detail coordination (Texas and Sourcewell cooperative procurements for extra-duty police services), and Computer-Aided Dispatch (CAD) software platforms that integrate GPS tracking, automatic vehicle location, and real-time fleet communication for transit, fire, and police dispatch centers. A narrower subset of activity focuses on quality assurance services for 911 call handling (Tampa Fire Rescue's Priority Dispatch Systems quality review) and occupational medical surveillance scheduling and tracking (Washington State Ferries). The issuing bodies span city purchasing offices, county governments, state departments, regional transit authorities, and cooperative purchasing vehicles serving multiple jurisdictions.

Recent activity shows geographic spread across the South (Arlington and Gallup in Texas and New Mexico; Bradenton, Seminole County, and Tampa in Florida; DeKalb and Athens-Clarke County in Georgia), the Pacific Northwest (Washington State Ferries), and multi-jurisdictional cooperative frameworks (Sourcewell serving Washington and Minnesota; Purchasing Cooperative of America serving national membership). Representative solicitations include the City of Arlington's RFP for 43 security and 17 fire alarm monitoring systems across Parks and Recreation facilities (due October 29, 2026), the City of Gallup's ITB for after-hours utilities dispatching with 24/7 call intake and on-call personnel dispatch (due September 8, 2026), the White County Board of Commissioners' RFP for a GOVCLOUD-based Computer-Aided Dispatch system for 911 Communications (due June 26, 2026, with mandatory pre-bid June 8), and Sourcewell's RFP 061626 for Law Enforcement Equipment available to thousands of participating public entities nationwide (due June 16, 2026). Cooperative purchasing vehicles and state-level procurements (Texas RFP OD-452-26 for extra-duty police officer scheduling, California Cal OES OneStream implementation) indicate growing interest in shared contracting solutions and software-as-a-service platforms that integrate dispatch functions across multiple agency operations.