Dispatch Phone System

The Nevada Department of Public Safety/Records, Communication and Compliance Division is seeking a comprehensive dispatch phone system through Request for Proposals (RFP #65DPS-S3091) for its two dispatch centers located in Las Vegas and Carson City. The procurement aims to replace the existing phone infrastructure with a robust system capable of handling high-volume emergency and routine communications. Required system features include security group controls, automated hold messaging, Computer-Aided Dispatch (CAD) integration, headset compatibility with radio systems, GPS capabilities, and two-way language translation. The system must support 65 authorized staff members, including 12 active contact center agents, with call recording capabilities and integration with existing technologies like RapidSOS, Esri mapping, and Microsoft 365. Proposals are due by January 28, 2025, at 2:00 PM PST, with an estimated notice of award date of March 4, 2025, and a proposed contract start date of April 8, 2025. The evaluation criteria will heavily weight technical factors at 80%, with cost accounting for the remaining 20%, and the contract term is set for four years, subject to Board of Examiners approval.

The RFP offers a 5% preference to Nevada-based businesses and requires vendors to be registered in nevadaepro.com, hold a Nevada business license, and maintain an active SAM.gov registration. All proposed solutions must comply with FBI CJIS Security Policy requirements, and vendor staff must submit to fingerprint-based background checks. The current telecom infrastructure utilizes AT&T through DPS IT (OCIO) and an Avaya PBX system, necessitating seamless integration with existing technologies. The system must support geo-diverse redundancy between northern and southern Nevada locations, with specific technical requirements including 30 SIP sessions, ESInet circuit support, and compatibility with existing communication technologies. While no specific budget amount is disclosed, the RFP indicates that the selected vendor, ConvergeOne, Inc., is currently in contract negotiation stages. The procurement emphasizes the need for a comprehensive communication solution that can handle the complex emergency response requirements of Churchill County and the broader Nevada Department of Public Safety.