A Marathon County IP Based NG9-1-1 System and Selected Options

The City-County Information Technology Commission (CCITC) of Marathon County, Wisconsin, is seeking a qualified vendor to replace its existing hosted 911 solution with a new IP-based Next Generation 9-1-1 (NG9-1-1) system. The procurement targets a comprehensive 911 communication system capable of processing over 2,700 monthly calls across a 1,500 square mile service area with a population of approximately 135,367. The selected vendor must design a system that supports eight primary stations (six currently in use), with capacity for four additional stations within five years, and provide four mobile communications trailer stations. Key deliverables include an IP-based system accepting traditional E9-1-1 calls via NENA i3 standard SIP signaling, with a phased migration approach and redundant connections at a primary Public Safety Answering Point (PSAP). The evaluation criteria will assess proposals based on cost (20%), fit with requirements (38%), proposal quality (2%), performance record (15%), project approach (15%), and technical resources (10%). Proposals are due by 4:00 p.m. CDT on August 10, 2018, with on-site visits strongly encouraged and requiring coordination through the project manager. The anticipated contract negotiation period is from September 7 through December 7, 2018, with a projected contract signing on December 14, 2018.

There are no specific set-aside designations mentioned in the procurement documents. The current environment utilizes Frontier Sentinel CAMA trunks, a Cisco PBX, Loffer recording equipment, and Cat5 network cabling with internet connectivity exceeding 100 Mbps. No incumbent vendor is explicitly identified, though the current system is hosted by Frontier. The vendor must integrate with the existing Superion CAD system and support radio/telephone headset integration at each answering position. Training requirements include 20 end users and 4 administrators. The system must include software licensing, hardware, travel expenses, training, maintenance, and potential customizations, with software maintenance agreements capped at CPI plus 1% annually. For cloud-based solutions, vendors must provide specific data management and security requirements, including HIPAA compliance, data transfer protocols, and security audit procedures. The system warranty and maintenance period shall run a minimum of 36 months from final acceptance, with 24/7 technical support and on-site critical failure response within four hours. Optional system features include NG9-1-1 mapping display capability and administrative local PBX functionality, with payment structured to withhold retainage and limit upfront costs to no more than 20% of the total contract value.