RFQ 2021-30 Dispatch Services for Towing Contractors

Clackamas County is seeking a qualified firm to provide comprehensive dispatch services for towing contractors through a Request for Quotes (RFQ 2021-30) issued by the Clackamas County Sheriff's Office. The procurement aims to secure a central dispatching service capable of managing approximately 3,000-3,500 annual tow requests with strict performance requirements, including identifying the next tow contractor in rotation and initiating contact within 3 minutes of receiving a request. The contract will be structured for an initial five-year term with options for two additional two-year renewals. Evaluation criteria will include firm experience, staff qualifications, pricing, references, and the overall proposal's ability to meet project requirements. Quotes are due by August 5, 2021, with the selected contractor expected to provide 24/7 manned dispatch services, integrate with the County's Computer-Aided Dispatch (CAD) system, and maintain emergency backup communication and power systems.

The RFQ does not explicitly specify set-aside designations or restrictions for disadvantaged business enterprises. The dispatch service will operate on a fee-pass-through model, with dispatch fees incorporated into tow contractor charges and ultimately passed to end consumers or county departments. The contractor must demonstrate capability to manage both regular and special tow rotations while maintaining continuous operational readiness. While no incumbent vendor is mentioned, the successful bidder will need robust technological infrastructure to integrate with existing county systems. Though a specific budget range is not disclosed, the annual volume of 3,000-3,500 tow requests suggests a potentially significant service contract with opportunities for revenue generation through dispatching fees. The comprehensive requirements indicate the county seeks a sophisticated, technologically capable dispatching partner with proven experience in emergency services coordination.