UNSPSC 81162005: Dispatch software as a service

Dispatch software as a service is to help streamline the service dispatch process from beginning to end. This could include service dispatching, job scheduling, work order management, CRM integration, invoicing, and more. The as a service model allows users by purchasing a right to access a remotely hosted software to receive a such functionality through their Web browsers/cloud as they would with desktop applications.

UNSPSC 81162005 Dispatch software as a service is a Commodity code that covers platform services and cloud-based systems used by state and local public safety and utilities agencies to manage emergency call intake, incident dispatch, and real-time fleet or incident monitoring. Recent solicitations show state and local buyers procuring integrated Computer-Aided Dispatch (CAD), Automatic Vehicle Location (AVL), emergency medical dispatch quality assurance, and after-hours utility call-answering platforms, all delivered as subscription or managed services. The code spans a diverse issuing-body mix including city police and fire departments, municipal utility providers, county 911 communications centers, county transit authorities, and state transportation agencies. The work ranges from baseline dispatch software licensing and hosting to comprehensive platform implementation, training, integration with existing systems, and ongoing technical support.

Activity is concentrated in the South and Southeast, with recent opportunities posted by the City of Arlington Parks and Recreation Department (Texas), City of Gallup (New Mexico), City of Bradenton Police Department (Florida), White County Board of Commissioners (Georgia), DeKalb County (Georgia), and the Unified Government of Athens-Clarke County (Georgia). The Washington State Department of Transportation and the State of Texas have also recently solicited dispatch-related services. Representative solicitations include the City of Arlington's RFP for fire and security alarm monitoring and dispatch coordination services due October 29, 2026; the City of Gallup's ITB for after-hours utilities dispatching due September 8, 2026; the White County Board of Commissioners' RFP for a GOVCLOUD-based Computer Aided Dispatch system for 911 Communications due June 26, 2026; and the Unified Government of Athens-Clarke County's RFP for an Intelligent Transportation System combining CAD and AVL capabilities for 32 transit vehicles due September 14, 2026 with an estimated project cost of $1,000,000 to $1,950,000.