AK26-12 Part 8 - Support and Maintenance of the ProQA system for medical dispatch services for DPS Communications

The Utah Department of Public Safety (DPS) is pursuing a sole-source contract for support and maintenance of the ProQA medical dispatch system through the Division of Purchasing. The procurement is specifically for Priority Dispatch's proprietary medical priority dispatch software, which integrates Emergency Dispatch (AED) protocols with computer-aided dispatch (CAD) infrastructure. The system helps dispatchers quickly determine appropriate medical response determinant codes and provide pre and post-arrival instructions, with a current implementation history dating back to the early 1990s. The contract will transition DPS Communications Centers from a standard card-based system to an automated online platform that interfaces with existing dispatch technology. The procurement is scheduled for award without standard competitive bidding, with a contract notice posted on October 6, 2025, and responses due by October 14, 2025. Vendors are permitted to challenge the sole-source designation by providing detailed documentation demonstrating alternative sources or comparable procurement capabilities.

The contract appears to have no specific set-aside designations or restrictions on respondent organizations. Priority Dispatch is identified as the sole source vendor, with no indication of alternative providers for this specific medical priority dispatch system. The contract term is five years with an estimated total value of $950,000.00 and no renewal options. All DPS dispatchers are currently required to certify annually through Priority Dispatch, and the system is recognized by the Utah Bureau of Emergency Medical Services as providing a standardized dispatching format based on expert medical knowledge. The procurement includes an Anti-Boycott Action clause requiring vendors to certify they are not engaged in economic boycotts and agree not to boycott certain entities during the contract term. If no valid challenges are received during the public notice period, the Division of Purchasing may award the contract to Priority Dispatch without competition.