RFO for IT CONSULTING SERVICES for COMMUNICATION CENTER DISPATCH SYSTEMS

The California Highway Patrol (CHP) is conducting a Request for Offer (RFO) #048CP2404 for Dispatch Technical Services Consultants through their Technology, Digital and Data Consulting (TDDC) Master Service Agreement. The procurement seeks consulting services to support the CHP's Communications Centers Support Section, specifically focusing on maintaining and supporting the Central Square Technology (CST) Computer Aided Dispatch (CAD) system, Next Generation 9-1-1 (NG9-1-1), and related systems across 24 communications centers statewide, including departments of Parks and Recreation and Fish and Wildlife. The RFO requires three primary technical lead positions: Database Administrator, SQL Database Administrator, and Citrix Administrator, each with specific mandatory and desirable qualifications. Evaluation will be based on a maximum point scoring of 21,600 points, with 18,600 points allocated to technical requirements and 3,000 points to cost requirements. The cost evaluation will be determined by the average hourly rates of proposed staff, with the lowest rate receiving maximum points. Proposals are due by May 28, 2025, at 11:00 AM PST, with an anticipated contract start date of July 1, 2025, for a 24-month term with potential two one-year extensions.

Prospective bidders must possess a valid and current TDDC MSA contract issued by the Department of General Services (DGS), RFP #5-22-70-25-001 through 358. The current incumbent vendor is SDI Presence LLC. The contract is estimated at approximately $750,000 annually, totaling $1,500,000 over the two-year period, with contractors expected to work full-time at approximately 40 hours per week, typically scheduled between 7:00 a.m. and 7:00 p.m., excluding weekends and state holidays. The CHP will provide computers, automated tools, and office space, with work primarily conducted at CHP Headquarters in Sacramento and potential for approved remote work. Contractors will be responsible for supporting the CAD system infrastructure, performing database and server management, implementing system upgrades, and providing technical training and mentorship. The objective is to ensure optimal performance of the CAD system, improve dispatcher efficiency, and support resource information access across jurisdictions, with the potential for flexible contract hours and duration based on project needs and departmental requirements.