RFP Attachment J.C-1 C-1503010 Custodial

N62470-13-R-3011

1503010 – Custodial

Table of Contents

1503010 - Custodial

The intent of 1503010 Custodial is to specify the requirements related to the cleaning of facilities. Custodial requirements consist mainly of services that ensure the cleanliness of working environments.

The following services are not included in this Template:

· Custodial services include waste removal from buildings and service locations to collection points, but disposal of waste from collection sites is addressed in 1503030 Integrated Solid Waste Management.

1503010 - Custodial

The Contractor shall have an established Exposure Control Plan accessible to employees. This plan shall be reviewed annually and comply with 29 CFR-1910.1030.

Employees in areas subject to higher exposure risk (such as hospitals and vet clinics) may be required to submit all required testing per Section F and to receive vaccinations as required by the installation.

Note: Restroom soap dispensers within School facilities are cartridge-type dispensers. Contractor-furnished cartridges shall be 1000 ml (1 liter) in size/capacity, disposable type, and shall match the existing dispensers.

Each Contractor-furnished container shall be labeled and color coded to identify the type of material collected. Labels shall be in both English and Italian languages. The Contractor shall submit label samples, for Contracting Officer approval, prior to providing labels for these containers per Section F.

All Contractor-furnished containers shall be maintained to keep containers usable. Bent, damaged, leaking, and unsightly containers shall be repaired or replaced at Contractor’s expense in a timely manner.

1503010 - Custodial

Common Output Level Standards (COLS) are defined by Commander, Navy Installations Command (CNIC) for Navy Shore Commands. Services and associated frequencies are specified for the Base Measures of COL3 and COL4 as shown in J-1503010-03. The Contractor shall provide services at the frequencies specified based on the awarded CLINs (for the selected COL level) listed in Section B.

Customers not funded by CNIC receive services at the associated frequencies shown by Service Class in J-1503010-04.

The Contractor shall perform service at frequencies given in J-1503010-05 per Mandated Service Classes for Hospitals and Clinics and J-1503010-06 per Mandated Service Classes for Child Youth Program Facilities.

Maps and Locations for Custodial Services are shown in J-1503010-07 and Floor Plans are included in J-1503010-08.

A Custodial Inventory is provided in J-1503010-09 detailing floor types, surface area, allowable working hour, and other relevant information.

Facilities are clean and sightly, consistent with the specified COLS and/or service class.

Work is completed in accordance with the Contractor’s schedule.

Furniture and other items moved returned to original position.

All waste that is dropped during the waste removal process shall be picked up and properly disposed. All spills that occur during the waste removal process shall be and properly treated and cleaned.

The Contractor shall collect all waste from desk-side waste containers and/or interior centralized collection points unless otherwise specified based on COL as listed in J-1503010-03. All waste shall be moved to designated refuse containers located outside the buildings.

All waste containers shall be provided with a plastic liner. Containers found dirty (i.e. missing or broken plastic liner) shall be damp wiped with a disinfectant detergent prior to replacing the liner.

Waste containers are empty and clean.

Waterproof liners are provided and replaced when soiled or unserviceable.

Services are performed at the specified frequencies.

All recyclable material that is dropped during the removal process shall be picked up and properly disposed.

All recycling containers shall be provided with a plastic liner. Containers found dirty (i.e. missing or broken plastic liner) shall be damp wiped with a disinfectant detergent prior to replacing the liner.

The Contractor shall collect all recyclable material from centralized recycling collection points as listed in J-1503010-09. All recyclable material shall be moved to centralized collection sites. Interior collection points and centralized collection sites are identified in J-1503010-09.

Recycling containers are empty and clean.

Services are performed at the specified frequencies.

Cleaning is performed at the specified frequencies.

The Contractor shall collect all waste from coffee mess/break room areas. All waste shall be moved to designated refuse containers.

All waste that is dropped during the waste removal process shall be picked up and properly disposed.

Mess area is clean and sanitary.

Mess area waste containers are empty, clean, and waterproof liners have been replaced.

Dispensers are refilled and supplies are stocked.

Services are performed at the specified frequencies.

The Contractor shall clean the exterior and interior surfaces of the light fixture.

The Contractor shall ensure that overhead fixtures are protected from damage.

High area cleaning includes removal of all debris created, including debris falling into low areas.

Surfaces are clean.

Cleaning is performed at the specified frequencies.

Cleaning is performed at the specified frequencies.

When screens are present, the Contractor shall remove and clean the screen such that it is free of debris and dust before reinstalling over cleaned windows. Work will not be considered complete until screens are reinstalled.

Exterior window cleaning shall be scheduled concurrently with interior window cleaning.

All exterior windows are clean and sightly.

Cleaning is performed at the specified frequencies.

Blinds may be removed for cleaning.

Blinds are clean and in the same operational condition as prior to cleaning.

If removed for cleaning, blinds are returned to their original location within two working days.

Cleaning is performed at the specified frequencies.

When the entry is an atrium entrance the Contractor shall clean both sets of doors and all associated glass.

Surfaces shall be free of all dirt and provide a clear, streak-, smudge- and mark-free appearance regardless of height.

Glass surfaces are clean and sightly on both sides and for the full height of the glass.

Doors are clean and free of all dirt and marks.

Cleaning is performed at the specified frequencies.

Cleaning is performed at the specified frequencies.

Cleaning is performed at the specified frequencies.

When caring for raised deck floors, the Contractor shall ensure that all items below the floor are protected from damage.

Floor care services shall be performed in a manner that minimizes interference with daily operations.

The Contractor shall post warning signs and barricades in areas of floor care operations, as appropriate, to ensure personnel safety.

Floors are clean and sightly consistent with the specified COLS and/or service class.

Services are performed at the specified frequencies.

In addition to rugs which may occasionally be found within the various facilities, the following rug inventory is provided:

Elementary School (B-2057):

- 40 ea., approx. 8 m2 ea.

- 23 ea., approx. 4 m2 ea.

- 25 ea., approx. 1,5 m2 ea.

CDC (B-2065):

- 40 ea., for an approx. total of 150 m2 Carpets and rugs are free of debris and dust.

Services are performed at the specified frequencies.

The Contractor shall return mats to their original locations after cleaning.

The Contractor shall notify the KO when walk-off mats are defective, missing, or not serviceable.

Walk-off mats and surfaces below the mats are clean.

Services are performed at the specified frequencies.

Informational Note: Approximately 70% of the total uncarpeted floor area in this contract does not require spray cleaning and buffing (e.g. ceramic tiles, gres tiles, and concrete flooring).

Floors are clean and have a uniform glossy finish.

Services are performed at the specified frequencies.

Hospital, clinic and galley floors to be sanitized are identified on the Custodial Inventory provided in J-1503010-09 (BUMED Room List).

Floors are clean.

Hospital, clinic, and galley floors are clean and sanitary.

Services are performed at the specified frequencies.

The Contractor shall coat floors to ensure continuous protection.

The Contractor shall strip, coat, and buff uncarpeted floors, including stairwells and elevators.

The Contractor shall ensure there is no buildup or residue on baseboards, mop boards, cove base, and kick plates.

The Contractor shall apply sufficient coats of product to protect floors from traffic and use.

Informational Note: Approximately 70% of the total uncarpeted floor area in this contract does not require stripping, coating, and buffing (e.g. ceramic tiles, gres tiles, and concrete flooring).

Floors are clean, free of previously applied coat, and have a uniform glossy finish.

Floors are properly coated and protected.

Services are performed at the specified frequencies.

Refer to 3.1.2.2 for rug inventories.

Carpets and rugs are clean.

Carpets and rugs are dry and passable in 12 hours.

Services are performed at the specified frequencies.

The Contractor shall clean locker rooms and showers as part of restroom services.

Restrooms and showers/locker rooms shall be clearly marked "Closed for Cleaning" during the time of cleaning and servicing by attendants of the opposite sex.

Restrooms are clean, sanitary, and sightly consistent with the specified service class and COLS.

Restrooms are adequately stocked with restroom supplies.

Services are performed at the specified frequencies.

Cleaning materials, including sponges, cloths, brushes, and similar items, used to clean toilets, urinals, floors, and walls shall not be used to clean showers, lavatories and sinks.

All restroom floors, walls, partitions, fixtures, mirrors, and shower areas shall be disinfected.

All graffiti from restroom surfaces shall be removed.

All restrooms are clean, sanitary, and free of offensive odors.

No graffiti present on restroom surfaces.

Cleaning is performed at the specified frequencies.

All restroom supplies shall be furnished by the Contractor per spec item 2.3.3.

The Contractor shall collect all waste from all restrooms. All waste shall be moved to designated refuse containers.

All waste that is dropped during the waste removal process shall be picked up and properly disposed.

Cartridges removed from School’s soap dispensers shall be disposed of by the Contractor in accordance with all applicable laws and regulations.

Restroom supplies are filled to capacity and are available.

Restroom waste containers are empty, clean, and waterproof liners have been replaced.

Services are performed at the specified frequencies.

Cleaning materials, including sponges, cloths, brushes, and similar items, used to clean toilets, urinals, floors, and walls shall not be used to clean showers, lavatories and sinks.

The Contractor shall collect all waste from all shower/locker rooms. All waste shall be moved to designated refuse containers.

All waste that is dropped during the waste removal process shall be picked up and properly disposed.

Shower/locker room supplies include toilet paper, soap, and paper towels. Utilize dispenser where available.

All shower/locker rooms are clean, sanitary, and free of offensive odors.

Shower/locker room waste containers are empty, clean, and waterproof liners have been replaced.

Shower/locker room supplies are filled to capacity and are available.

Cleaning is performed at the specified frequencies.

Services are performed at the specified frequencies.

Contractor performs services at the same level required for similar types of services as set forth in item 3.1.

An unscheduled service is limited to two labor hours or $50 of material cost per occurrence.

Contractor shall notify the KO upon identification that the unscheduled services will exceed the unscheduled service limit. IDIQ work may be issued for services exceeding the unscheduled service limit; the Government will only be liable for the amount of cost exceeding the unscheduled service limit.

The Contractor shall submit an Unscheduled Services Report per Section F.

The installation has experienced the following unscheduled services:

Support Site:

· Region: approx. four per year.

· CYP: approx. five per year.

· DoDDS: approx. 400 ea. per year (total for both schools).

· Housing: approx. two per year.

· BUMED: approx. four per year.

Gaeta:

· Region: approx. 32 ea. per year.

· Housing: approx. three per year.

If additional unscheduled services are required, they may be ordered under the IDIQ portion of this contract.

Unscheduled services are completed within one hour after notification in case of spills and bodily fluids, and within two hours after notification in all other instances.

Work is performed/ completed as scheduled.

All the cleaning tasks described in J-1503010-10 are in addition to, and not in lieu of, the regular cleaning.

Cafeteria is maintained in a clean and sanitary condition.

Work is performed/ completed within prescribed times.

Elementary School: Room #’s 121aH, 121bH, 126,137, 142, 147aH, 147bH, 147cH, and 147dH.

High School: Room #’s 110B, 117H, 117aH, 120H, 120aH, 119, 138, 141, 146aH, 146bH, 146cH, and 146dH.

Items of work include sweep/mop/vacuum floors, as applicable; low area cleaning; emptying waste/recycling containers; and restroom cleaning and servicing.

Work shall be performed between 0500 and 0700 hrs.

Upon completion of work school areas are clean and sightly.

Work is performed/ completed within prescribed times.

Work includes the performance of the following cleaning tasks:

- Cleaning of all windows, from ground to 1st floor.

- Dusting of Venetian Blinds

- High Cleaning of rooms below 4 meters in height (including restrooms)

- Cleaning of Exterior Entrances and Interior Stairwells to include the cleaning of all entrances exterior walls, signs, phones, entrance mats, and all interior stairwells to include washing of walls, banisters and stairs. Work also includes the chemical pressure washing of sidewalk to remove all staining and dirt.

Upon completion of work, affected areas are clean and sightly.

Work is performed/ completed within scheduled times.

Work includes the performance of the following cleaning tasks:

- Steam Cleaning of all carpeted spaces, including the rugs at the Elementary School addressed in item 3.1.2.7.

- Cleaning of Exterior Entrances and Interior Stairwells: same as spring recess cleaning.

Upon completion of work, affected areas are clean and sightly.

Work is performed/ completed within scheduled times.

Work items shall include all services as set forth in item 3.1 and the following:

- Cleaning of all tiled walls;

- Steam cleaning of tables in the Cafeteria areas;

- Cleaning of storage spaces, under cafeteria stage area;

- Steam cleaning of upholstered chairs located at Elementary School in rooms #100 (2 ea.), #104A (7 ea.), #106 (3 ea.), #119 (1 ea.) and #213 (2 ea.).

Clarifying Information: High Cleaning shall also include rooms above 4 meters in height.

Upon completion of work, the entire school facilities are clean and sightly.

Work is performed/ completed within scheduled times.

- Pick-up trash from playground areas.

- Clean (power wash with hot water and suitable detergent) all playground equipment, synthetic fall zones, and linking-type rubber mats.

Playground areas are approx. 1,500 sqmt (total), with rubber mat flooring. Approximate inventory of playground equipment is as follows: 2 ea. seesaws, 8 ea. spring riders, 1 ea. crawl tube, 6 ea. little cottages, 3 ea. little slides, 2 ea. little play systems, 4 ea. big play systems, 5 ea. swing sets, various little benches.

Surfaces are clean.

Work is completed as per Contractor’s schedule.

· Windows (ground floor): 80 ea.

· Windows (1st floor): 90 ea.

· Porch/Entrance/Patios: 370 m2

· Ext. Stairs: 7 ea., 170 m2 total

All lint, litter, dirt, cobwebs and loose dust shall be removed from all vertical and horizontal surfaces (including pavements). All overhead light covers shall be wiped.

Scaffolding is required when performing this service.

All areas have a clean and sightly appearance free of lint, litter, dirt, cobwebs and loose dust.

Work is completed as per Contractor’s schedule.

For indoor events, the high school gymnasium area shall be cleaned to include trash pick-up and removal, emptying waste containers (including provision of new plastic liner), sweeping, mopping spills, cleaning of bleachers, and restroom cleaning/ servicing. Rooms to be cleaned under this spec item are the following: 119, 120, 120a(H), 110B, 117, 117a(H), 117b(H), 117c(H), 117A, and 118.

For outdoor events, the area identified in J-1503010-11 shall be cleaned to include trash/debris pick-up and removal, emptying approx. 13 ea. waste containers (including provision of new plastic liner), cleaning of bleachers (approx. 810 m2), cleaning and servicing of the restroom located under bleachers, and cleaning area within ten meters from food vending area to include washing with hose and with disinfectant, if necessary.

Information Note: Historically, the Government has experienced approx. 15 post sporting event cleaning per year.

Upon completion of work, affected areas are clean and sightly.

Work is performed/ completed within scheduled times.

Cartridge capacity is 1000 ml (1 liter). Duration of cartridges is not equally distributed, as some hand sanitizers are used more often than others. It shall be the Contractor’s responsibility to determine frequency of monitoring and to replace cartridges in a timely manner for the purpose of keeping all hand sanitizers ready-for-use at all times.

Cartridges removed from hand sanitizers shall be disposed of by the Contractor in accordance with applicable laws and regulations.

All hand sanitizers are ready-for-use at all times.

Cartridges removed from hand sanitizers are properly disposed of.

Work is performed/ completed as scheduled.

Kitchen equipment include: 1 ea. refrigerator, 2 ea. microwave ovens, 1 ea. ice machine, 1 ea. industrial-type stove (including oven and hood), and approx. 5 linear meter of metal industrial-type cabinets.

All kitchen equipment shall be cleaned (interior and exterior surfaces) with hot water, detergent, and sanitizing solution. Ensure equipment are left in a manner which allows air dry.

All other areas shall be cleaned with normal detergent solution, ensuring that no water is dropped over electrical components (i.e. switches, motors, wall outlets, etc.)

All areas are clean, free of spots and bacteria contamination.

Work is performed/ completed as scheduled.

Work is completed the same day work is commenced, as per Contractor’s schedule.

1503010 - Custodial Services