Global Solutions Group Inc.pdf

Request for Proposal Number: 120277 O3

REBID

Cloud-Based Vital Records Management System State of Nebraska Department of Health and

Human Services Lincoln, NE

Due Date: Month XX, 20XX, X:00 PM Time Zone

Submitted to:

Bradley Murphy, Procurement Contracts Officer

State of Nebraska Department of Health and Human Services Office of Procurement and Grants 301 Centennial Mall South, 5th Floor Lincoln, NE 68509

Submitted by:

Global Solutions Group, Inc.

31681 Dequindre Road

Madison Heights, MI 48071 www.GlobalSolGroup.com

Proposal Response

Due Date: December 5, 2025, 2:00 PM CT http://www.globalsolgroup.com/

Cloud-Based Vital Records Management System

Request for Proposal Number: 120277 O3 REBID

Offeror

Global Solutions Group, Inc.

31681 Dequindre Road Madison Heights, MI 48071 www.GlobalSolGroup.com

UEI VH3UE9S2T6E5

CAGE 6M9L5

DUNS 078343325

EIN 20 0010736

US DoD Top-Secret Facility Clearance

CMMC C3PAO Candidate – ML3

Contracting Vehicles

Personnel authorized to negotiate with the Government and sign the proposal and subsequent award on Offeror’s behalf:

Lisa Salvador, Vice President Direct: (248) 291-5440 Mobile: (313) 333-0188 lisas@globalsolgroup.com

Acknowledgement of Addenda, Questions and Answers, and other Modifications

GSG acknowledges addendum #1 received on November 14, 2025, addendum #2 received on November 14, 2025, and addendum #3 received on November 17, 2025.

Submit to:

Bradley Murphy, Procurement Contracts Officer

Office of Procurement and Grants 301 Centennial Mall South, 5th Floor Lincoln, NE 68509 http://www.globalsolgroup.com/ mailto:lisas@globalsolgroup.com

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Request for Proposal Number: 120277 O3 REBID

December 5, 2025

Bradley Murphy, Procurement Contracts Officer State of Nebraska Department of Health and Human Services Office of Procurement and Grants 301 Centennial Mall South, 5th Floor Lincoln, NE 68509

Subject: Global Solutions Group’s response to Request for Proposal Number: 120277 O3 REBID for Cloud-Based Vital Records Management System.

Dear Mr. Murphy, Global Solutions Group, Inc. (GSG) hereby presents our response to Request for Proposal Number:

120277 O3 REBID for Cloud-Based Vital Records Management System to State of Nebraska Department of Health and Human Services (“DHHS”).

GSG is a multifaceted technology company incorporated in the State of Michigan in 2003. We are headquartered in Madison Heights, MI. We are an SBA 8(a) Certified Small Business, Certified Women Owned Small Business (WOSB), Certified Minority Business Enterprise (MBE), and Economically Disadvantaged Woman - Owned Small Business (EDWOSB).

GSG is an ISO/IEC 27001:2013 Information Security Management Systems, ISO 9001:2015 Quality Management System, and ISO 20000:2018 – Service Management System Certified firm. Our team can consistently provide products and services that meet customer and applicable statutory and regulatory requirements.

GSG understands that the State of Nebraska (“State”), Department of Health and Human Services (“DHHS”), is issuing this solicitation for a service contract for the purpose of selecting a qualified bidder to provide a cloud-based Vital Records Management System.

GSG is a Value-Added Reseller (VAR) of Laserfiche, and we provide Laserfiche Licenses, Installation, Maintenance and Supports services to City, State, and Federal Government. As a Certified VAR, GSG has the requisite capability to provide Laserfiche LSAP Upgrade and Maintenance and Supports services. We have access to the latest innovations in implementation, integration, and customization practices, and our team constantly takes advantage of the opportunities to update and enhance their skill sets and knowledge.

GSG has extensive experience working with local, state, and federal governments. We have the expertise, experience, and proficiency to successfully maintain and update any Laserfiche system for any type of agency or business. Our team has implemented Laserfiche systems for local, state, and federal government agencies, including individual departments, multiple departments, multiple locations, and enterprise wide. As a Certified Laserfiche VAR, all Electronic Content Management (ECM) Technicians are Laserfiche Gold or Platinum Certified. GSG provides all types of services for the Laserfiche product including:

Professional Services Configuration, administrative support, and end-user/system administrator training with thorough project documentation.

Warranty and Support 24/7 technical assistance, troubleshooting, and access to hotfixes, updates, and new releases.

Integration Expertise Gold and Platinum-certified ECM technicians skilled in upgrading and maintaining Laserfiche systems for enterprises of all sizes.

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Request for Proposal Number: 120277 O3 REBID

Proven Experience in Georgia and Beyond

1. Experience with State and DHHS.

o Georgia Department of Community Health (DCH): Implemented Laserfiche-based Document Management Services for enterprise-level record digitization, workflow automation, and compliance management (2023–ongoing).

o U.S. Department of Health and Human Services - Centers for Medicare & Medicaid Services: Provides Laserfiche software and services, on-site training at the 10 regional offices once a year to include Records Management Module Training, (2016 – Ongoing) o Department of State - Office of Medical Services (MED): Laserfiche Software Assurance Plan (LSAP) and Laserfiche Tire 3 support. GSG supported the Department of State - Office of Medical Services (MED) in transitioning three servers supporting Laserfiche to Windows 2008 Sp2 operating system (2018) o State of Tennessee - Tennessee Higher Education Commission, TN: GSG is supporting, enhancing, and assisting to THEC for Laserfiche DMS. We perform DMS services including assisting Division of Postsecondary State Authorization (DPSA)(2021

– 2022) o State of North Carolina, NC - Document scanning and Retrieval System: We are implementing document Scanning and retrieval Laserfiche system. Our team is working for both a test and production environment. (2019) o State of Arizona – Document Management Services: GSG’s efficient document imaging and scanning processes, coupled with their quality control measures, streamlined the management of records, reduced physical storage needs, and improved access to information, thereby boosting productivity for both public agencies and clients.

GSG brings top-notch skills, experience, equipment, personnel, and supervision to bear and deliver precise, prompt, and the best value services. GSG will meet all service and personnel requirements as well as all terms and conditions included in the requirement document, with no exceptions. We agree with all terms, conditions, and provisions included in the solicitation document, and we further agree to furnish all items at the price indicated for each item. After reviewing the Invitation for RFP , GSG has determined that there are no known Conflicts of Interest.

Point of Contact Details

Name: Lisa Salvador Title: Vice President Email: lisas@globalsolgroup.com Telephone: (248) 291-5440 (office) || (313) 333-0188 (mobile)

As Vice President of Global Solutions Group, Inc., I am fully authorized to negotiate and bind GSG during the period in which the DHHS is evaluating proposals. You may contact me at any time.

Regards, Lisa Salvador Vice President mailto:lisas@globalsolgroup.com

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Request for Proposal Number: 120277 O3 REBID

Table of Contents

1. Corporate Overview

1.1. Bidder Identification and Information

1.2. Financial Information

1.2.1 Financial Stability

1.2.2 Financial Statements

1.3. Change of Ownership

1.4. Office Location

1.5. Relationships With the State

1.6. Bidder’s Employee Relations to State

1.7. Contract Performance

1.8. Summary of Bidder’s Corporate Experience

Reference #1: City of Farmington Hills, MI (City) Reference #2: State - Georgia Department of Community Health Reference #3: Department of State - Office of Medical Services (MED)

1.9. Summary of Bidder’s Proposed Personnel/Management Approach

1.9.1 Qualifications and Experience of the Key Personnel

1.9.2 Resumes of the Key Personnel

1.9.2.1 Project Manager - Nish Dani

1.9.2.2 Laserfiche SME - Bhavin Mehta

1.9.2.3 Laserfiche Solution Engineer - Rituraj Kumar

1.9.2.4 Business Analyst – Krishna Patel

1.9.2.5 Implementation Engineer - Ayushi Kumari Patel

1.9.2.6 Support Engineer - Kia Ghiam

1.10. Subcontractors

2 Technical Response

Part - I

2.1. Understanding of the Project Requirements

2.2. Proposed Development Approach

2.3. Technical Considerations

2.4. Project Work Plan, Management, and Implementation

2.5. Deliverable and Due Dates

Part II

2.6. Completed Attachment 1 - Functional Specifications

2.7. Completed Attachment 2 - Technical Specifications

3 Appendix

3.1. Contractual Agreement Form

3.2. Acknowledgment of Sections II through IV

3.2.1. Terms and Conditions

3.2.2. Vendor Duties

3.2.3. Payment

3.3. License, User Agreement, Service Level Agreement, or Similar Documents Laserfiche End User License Agreement

4 Cost Sheet 5 Contractual Agreement Form 6 Appendix

6.1. Laserfiche Cloud Brochures

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Request for Proposal Number: 120277 O3 REBID

1. Corporate Overview

1.1. Bidder Identification and Information

Full Company Name or Corporate Name Global Solutions Group, Inc.

Address 31681 Dequindre Road, Madison Heights, MI

48071 Direct: (248) 291-5440 Mobile: (313) 333-0188

Company’s Headquarters • Headquarters – Madison Heights, Michigan

• Branch – Herndon, Virginia

• Branch – Boston, Massachusetts

Entity Organization (Corporation, Partnership, Proprietorship)

Corporation

State of incorporated or otherwise organized to do business

Michigan

First organized Year to do a business May 1, 2003 Whether the name and form of organization has changed since first organized.

We were Multi Solutions, Inc. from May 1, 2003, through March 9, 2012, when we formally adopted the name Global Solutions Group.

1.2. Financial Information

1.2.1 Financial Stability

GSG is a well-established and capitalized firm accustomed to performing services with payment at a future date. Global Solutions will cover all contract phase-in costs, unexpected and/or emergency costs, and initial performance costs necessary to support the project until such time as progress payments are received.

Revenue figures for the last four years are as follows:

2022: $9.5 million 2021: $7.7 million 2020: $5.3 million 2019: $4.8 million

Bank Reference: Dionka Saddler Comerica Bank 26095 Five Mile Road Redford, MI 48239 Phone: 313.535.9331

1.2.2 Financial Statements

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Request for Proposal Number: 120277 O3 REBID

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Request for Proposal Number: 120277 O3 REBID

1.3. Change of Ownership

We were Multi Solutions, Inc. from May 1, 2003, through March 9, 2012, when we formally adopted the name Global Solutions Group.

1.4. Office Location

Global Solutions Group, Inc.

31681 Dequindre Road, Madison Heights, MI 48071

1.5. Relationships With the State

GSG has no party or dealings with the State in accordance with the question. GSG confirms that neither the organization, its predecessors, nor any Party named in this solicitation response has entered into or maintained any contracts with the State during the previous five (5) years. Therefore, no contract numbers or related references apply.

1.6. Bidder’s Employee Relations to State

GSG confirms that no Party named in this solicitation response is or has been employed by the State within the past twenty-four (24) months. Accordingly, no names, State agencies, job titles, or separation dates are applicable.

GSG declares that no employee of any agency of the State of Nebraska is employed by GSG nor serves as a subcontractor to GSG as of the solicitation response due date. Accordingly, no names, positions, job titles, agencies, or responsibility descriptions are applicable.

1.7. Contract Performance

GSG hereby declares that the organization has not experienced any contract termination for default within the past five (5) years. Accordingly, no details regarding default-related terminations— including other Party information or bidder positions—are applicable.

GSG further confirms that during the past five (5) years, the organization has not had any contracts terminated for convenience, non-performance, non-allocation of funds, or for any other reason.

Therefore, no additional circumstances or contracting party information apply.

1.8. Summary of Bidder’s Corporate Experience

GSG has over twenty years has delivered several Laserfiche contracts where we managed the implementation, maintenance, and the support of Laserfiche Systems. Below we have provided a summary of successfully completed Laserfiche jobs that include government, city, state, and commercial projects.

GSG

Delivers with Experience

Our team is Experienced.

• 100% of our team have Laserfiche training and experience.

• Over 55 Laserfiche contracts

• Have worked together on multiple projects.

• Every team member has at least one certification; most have two

Laserfiche certifications.

• Experience with Government, State, Local, Commercial.

• Laserfiche Partner – Immediate access to technology.

GSG has a solid and experienced team in place to lead this project. From our managers to the implementation team, all personnel have experience with the implementation and maintenance of Laserfiche products. Our team is led by a Gold Certified Laserfiche Professional, and all team

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Request for Proposal Number: 120277 O3 REBID members have Laserfiche training and experience. We have ongoing contracts with several counties and municipal agencies for DMS and other IT projects, including Crystal Lake, IL; Livonia, MI;

Farmington Hills, MI; Southfield, MI; Orange County, CA; and several agencies in the City of Detroit. We are providing Laserfiche ECM/RMS services to several city, state, and federal governments.

1.8.1 GSG’s Experience

Reference #1: City of Farmington Hills, MI (City)

Reference #1:

Laserfiche Document and Enterprise Content Management Software to the City of Farmington Hills.

Customer name

Contact Person: Jack Li, IT Manager Telephone No.: (248) 871-2429 Email: jli@fhgov.com

The time period of the project, 2016 – Ongoing

The scheduled and actual completion dates, Maintenance and Supports services are ongoing

Bidders Responsibility: GSG was responsible for delivering all services associated with the City of Farmington Hills project, with all work performed entirely by GSG personnel and no subcontractors or partner vendors involved. Our team handled the complete digitization process, including scanning, bulk image capture, Quick Fields configuration, auto-classification, image enhancement, and repository structuring. GSG managed the design and deployment of Laserfiche modules, development of forms, workflow configuration, advanced search functions, and all required reporting capabilities. We also provided complete project management, system administration guidance, data security configuration, and user training. GSG continues to manage all maintenance, upgrades, troubleshooting, and technical support under the multiyear contract, assuming full responsibility for system performance, updates, and client support activities.

Project Description:

GSG was the Prime Vendor for this project and handled all work directly with no subcontractors involved. All technical management, scanning, digitization, Laserfiche implementation, workflow configuration, support services, and training were performed entirely by GSG personnel. As the prime vendor, GSG was fully responsible for delivering every component of this project.

Project Description: GSG provided Laserfiche Document and Enterprise Content Management Software to City of Farmington Hills. We started to work with Farmington Hills for Scanning Services. We digitized images and stored them in the Laserfiche software. We have implemented Laserfiche imaging capture in Quick Field Module. Using Quick Field, we helped Farmington Hills to digitize documents in bulk, auto-classify them by using techniques like Barcode, Form Identification and applied image enhancement techniques like De-skew, de-speckle, etc. After that to manage all the documents and materials, we had suggested Enterprise Content Management Solution. We implanted Laserfiche’s other modules and provided them new data entry Forms, Search and advance search facility, Workflow, all the required reports.

The Laserfiche workflow module provided users in various City departments with the ability to create and manage workflows, track different stages of each process, and send specific email notifications related to creation, submission, and completion. Laserfiche also generated various mailto:jli@fhgov.com

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Request for Proposal Number: 120277 O3 REBID reports that admins and authorized users could export directly. The system provided the following benefits:

• Simplified creation of business processes

• Managed processes across multiple stages

• Automated notifications during creation, submission, and completion

• Tracked tickets by Created Date, Created By, Stage, Completed, Ongoing

• Supported report creation, document security, and compliance needs

• Supported multiple scanning and upload methods

Project Timeline and Budget: The project began in 2016 and continues under an active maintenance and support agreement. All work has been performed within the scheduled timelines and the agreed multi-year budget framework.

Maintenance and Support: GSG continues to provide multiyear technical support, including installation of patches and minor upgrades, access to an FTP site for updates, remote troubleshooting, user group meetings, webinars, user training, best-practice consulting, and major version upgrades including installation, migration, and training.

Training: GSG trained City personnel on workflow management and trained system administrators to configure permissions that protect privacy and personally identifiable information while granting appropriate access for job duties.

Whether the system is vendor hosted or web-based.:

The Laserfiche system implemented for the City of Farmington Hills is web-based and deployed within the City’s environment, with ongoing technical support, configuration, and maintenance provided by GSG.

Reference #2: State - Georgia Department of Community Health

Reference #2:

Georgia Department of Community Health – Document Management Services (2023)

Customer name

Contact Person: Mary Boltwood, Technical Solutions Manager Email: mboltwood@dch.ga.gov Client POC: Melanie Reid, melanie.reid@dch.ga.gov

(404) 656-4507

The time period of the project

2023 to ongoing

The scheduled and actual completion dates

2023 to ongoing

Bidders Responsibility: GSG is fully responsible for all services delivered as part of the DCH Document Management Services contract, with no subcontractors or external partners engaged at any stage. All technical development, workflow automation, system enhancements, scanning support, configuration, and integration work is performed exclusively by GSG’s certified and experienced team. GSG manages the planning and execution of hundreds of internal and public-facing Laserfiche forms and workflows, Quick Fields processing, and database-driven automation.

Our team oversees all project management activities, licensing assessments, server environment expansion, repository configuration, compliance controls, system troubleshooting, and user training. GSG maintains complete ownership of deliverables, timeline management, support operations, and ongoing technical services required by the State.

mailto:mboltwood@dch.ga.gov mailto:melanie.reid@dch.ga.gov

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Request for Proposal Number: 120277 O3 REBID

Project Description:

GSG provides Laserfiche Document Management Services to the Georgia Department of Community Health (DCH) under the State contract. For this project, all services are performed exclusively by GSG personnel, with no subcontractors, partner vendors, or third-party teams involved at any stage. GSG manages every component of the project—including technical development, system management, workflow automation, configuration, support, and training— directly with our in-house certified experts. Our team holds full responsibility for project execution, deliverables, timelines, quality, and technical outcomes.

As part of this engagement, GSG utilizes Laserfiche’s core content management capabilities along with Laserfiche Quick Fields for image processing, classification, and integration with external databases. GSG employs Laserfiche as a comprehensive integration and automation platform, supporting efficient document routing, secure processing, and streamlined digital transactions.

We have developed and continue to maintain hundreds of internal and public-facing forms and workflows that support critical DCH operations, using a blend of native Laserfiche tools and custom-coded enhancements delivered entirely by GSG developers.

GSG thoroughly assessed DCH’s previous Laserfiche environment and expanded the solution to include additional licenses, servers, repositories, public web servers, internal web servers, and access controls for external users. Our Document Management Services improve productivity through advanced search functions, automated workflow routing and notifications, OCR-based indexing, desktop-based archive management, and rapid document distribution through web access.

GSG continues to deliver this project within the State’s required timelines, budget parameters, and compliance standards. All technical management, configuration, troubleshooting, and ongoing support activities are fully handled by GSG.

Whether the system is vendor hosted or web-based.:

The Laserfiche system deployed for DCH is web-based, operating within the State’s secured IT environment, with all ongoing support and management provided directly by GSG.

Reference #3: Department of State - Office of Medical Services (MED)

Reference #3:

Department of State - Office of Medical Services (MED) - Scanning and Hosting Records Management (2018)

Customer name

Contact Person: James C. Tyson Telephone: 703-875-5852 Email: tysonjc@state.gov

The time period of the project

2018 to 2022

The scheduled and actual completion dates

09/29/2022

Bidders Responsibility: GSG performed all work for this project entirely with our in-house personnel. No subcontractors, partner vendors, or external technical teams were involved in any phase of the engagement. GSG’s team managed every component of the project, including technical planning, server transition, Laserfiche Tier 3 support, system maintenance, troubleshooting, workflow and configuration support, and all communication with the Department of State. All

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Request for Proposal Number: 120277 O3 REBID project responsibilities, deliverables, timelines, and system operations were handled exclusively by GSG staff.

Project Description: GSG provides comprehensive Laserfiche Software Assurance Plan (LSAP) services and Tier 3 support for the Department of State – Office of Medical Services (MED). Our team supports MED in transitioning and managing three Laserfiche servers operating on the Windows Server 2008 SP2 platform, including the Application Server, Database Server, Workflow Server, and desktop clients.

GSG delivers high-level troubleshooting, identifies system-level issues, recommends corrective actions, and performs configuration updates, reinstallation, and reconfiguration of Laserfiche components. We support FISMA-related platform requirements and advise MED on security configuration changes aligned with Federal IT standards.

As part of LSAP, GSG manages access to vendor updates, version releases, and technical advisories from Laserfiche. We maintain a proactive and transparent maintenance plan that includes monitoring workflow logs, security logs, server logs, and performing SQL data integrity checks.

Our team also inspects all Quick Fields sessions to verify that no backlogs, unprocessed batches, or pending digitization tasks remain.

All technical support, maintenance activities, server transition work, configuration assistance, and system oversight are performed directly by GSG’s certified experts.

Whether the system is vendor hosted or web-based.:

The Laserfiche environment for MED is web-based, operating within the Department of State’s secured internal IT infrastructure, with technical support and service execution provided by GSG.

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Request for Proposal Number: 120277 O3 REBID

Laserfiche Services Customer Feedback and Related Reference Letters

DHHS – Center for Medicare and Medicaid Services – Laserfiche Rio Consolidation Project

SUMMARY

Excellent

• Quality of work

• Delivery

• Communication

• Project Management

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Tyndall Air Force Base – AFCEC – Laserfiche Migration and Upgrade to Version 10.4

Excellent

• Overall Satisfaction

Quality of work

• Delivery

• Communication

• Project Management

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Universal Load Banks - Laserfiche Rio Enterprise Content Management System

• Very Satisfied

• No loss of sensitive or important data

• Highly recommend GSG

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Request for Proposal Number: 120277 O3 REBID

U.S. Department of Commerce, Office of the General Counsel (OGC) - Law Firm Document Management System

Overall Rating Exceptional

• Technical, Cost, Schedule, Management also Exceptional

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Request for Proposal Number: 120277 O3 REBID

1.8.2 Subcontractor Experience

GSG confirms that no subcontractors used for any of the projects included in this proposal. All work

— including scanning, digitization, indexing, Laserfiche configuration, workflow development, server management, technical support, training, and project management — was performed entirely by GSG’s in-house team.

Since no subcontractors were engaged, all project experience provided in this section reflects GSG’s direct experience only, and no separate subcontractor narratives are required.

GSG confirms that no subcontractors were used for any of the projects referenced in this proposal.

All project responsibilities—including technical development, scanning, digitization, indexing, workflow configuration, system integration, maintenance, support, and project management—were performed entirely by GSG’s own personnel.

Because no subcontracted work was involved, there are no subcontractor project descriptions, cost shares, responsibilities, or time periods to report. All work, deliverables, timelines, and contractual obligations were handled solely by GSG as the primary service provider.

1.9. Summary of Bidder’s Proposed Personnel/Management Approach

1.9.1 Qualifications and Experience of the Key Personnel

Our technical staff are certi�ied in Laser�iche Administration, Laser�iche Work�low, Laser�iche Forms, Integration, Capture Agent (Quick Fields), .Net, SQL DB, Oracle, SharePoint, etc., and work with several product vendors to provide support for custom solutions. GSG has a solid core in place to lead this project. From the Program Manager to technicians, all personnel have experience with the implementation and maintenance of Laser�iche products. Key personnel for this project are all Laser�iche certi�ied professionals. Additionally, we have an extensive pool of skilled and experienced personnel to support our implementation efforts. Project supervision is based on PMI project management methodology in allocating work and assigning tasks. The project plan is reviewed with the client to assure all necessary resources are available, the project plan meets the timeframe, and all tasks have been identi�ied and assigned. All personnel will be available upon award of contract.

Designation Key Personal Name Qualification Years of Experience

Project Manager Nish Dani Laserfiche Gold Certified

PMP

BS, Information Technology

15+

Responsibility: Mr. Nishi Dani manages Laserfiche projects and has a deep understanding of business process requirements and delivers large-scale, complex projects and programs that combine processes with technology to assist in application design, development, integration, testing, and deployment, and application technical architecture.

Operations Lead/Manager/Help Desk Specialist

Bhavin Mehta Laserfiche Platinum Certified

MS, Computer Application BS, Engineer

17+

Responsibility: Mr. Bhavin Mehta performs project design and development activities according to the client’s specifications. Works with the Project Manager in developing project plans, budgets, and schedules. Tracks project progress and develops status reports for management and provides assistance to other developers, performs peer reviews, and provides feedback for improvements, while developing cost-reduction initiatives while maintaining quality and productivity.

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Request for Proposal Number: 120277 O3 REBID

Laserfiche Solution Engineer

Rituraj Kumar Laserfiche Platinum Certified

BS, Computer Science 7+

Responsibility: Mr. Rituraj Kumar works closely with clients and stakeholders to understand their business requirements and design tailored solutions using Laserfiche software. Responsible for implementing and configuring the Laserfiche system according to the designed solution.

Conducts thorough testing of the Laserfiche system to ensure its functionality and performance.

Has extensive experience in identifying and resolving any issues or bugs that arise during the implementation phase.

Business Analyst Krishna Patel Bachelor of Science -

Computer Science 6+

Responsibility: Mrs. Krishana Patel works closely with clients and stakeholders to gather and document their business requirements. Conducts interviews, workshops, and meetings to understand the client’s needs, pain points, and desired outcomes, and based on the gathered requirements, will collaborate with Solution Engineers and other team members to design the optimal solution using the Laserfiche software. Acts as a liaison between different stakeholders, such as business users, IT teams, and management. Provides training and support to end-users on how to effectively use the Laserfiche solution, while offering ongoing support to address user inquiries or issues.

Implementation Engineer

Ayushi Kumari Patel Laserfiche Platinum Certified

Master of Science – Computer Science

6+

Responsibility: Mrs. Ayshi Patel provides solutions and planning strategies, while overseeing the configuration and customization of the Laserfiche system to meet the specific needs of the client. Provides leadership and guidance to the project team, as well as solution engineers, business analysts, and other team members. Engages and manages relationships with key stakeholders, such as clients, business users, IT teams, and senior management.

Support Engineer Kia Ghiam

Laserfiche Platinum Certified

BS, Communications 5+

Responsibility: Mr. Kia Ghiam is responsible for providing technical support to Laserfiche users and clients. Interact with customers through various channels, such as phone, email, and online support tickets to understand and resolve their technical concerns. Responsible for replicating reported issues in a controlled environment to better understand and troubleshoot. Provides technical expertise to analyze system logs, error messages, and diagnostic information to identify problems accurately. Update to the latest Laserfiche product releases, enhancements, and features.

1.9.2 Resumes of the Key Personnel

1.9.2.1 Project Manager - Nish Dani

Education BS, Information Technology

Laser�iche Certi�ications Gold Specialist

Admin

I

Admin

II

Capture

I

Capture

II

BPM

Repos.

Arch

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Request for Proposal Number: 120277 O3 REBID

Work History 2021 - Ongoing State of Tennessee – Higher Education Commission (THEC)

Laserfiche Document Management System

• Monitored and controls the progress of the project and ensures that key milestones, actual performance against planned and scheduled performances.

• Supported and provided guidance for issue identification and resolutions, cost estimating and time management.

2019 - Ongoing State of North Carolina – Department of Agriculture (NCDA&CS)

Laserfiche Document Management and Retrieval System

• Supported developing, implementing, and refining the server applications that lie at the heart of the Laserfiche product line—all while optimizing security, scalability, performance under load.

• Developed project plan and provided the solutions ideas.

• Maintained the projects progress and setting deadlines.

2019 - 2022 Fort Worth Housing Solutions, Texas Electronic Document Management/Workflow Software

• Worked with a contract manager and FWHS for requirement gathering.

• Assigned task to technical lead and business analyst for requirement analyzing, guiding client and team.

2019 – 2020 Department of Health and Human Services, Centers for Medicare and

Medicaid Services (DHHS-CMMS), CMS Laserfiche Maintenance Support

• Managed project plan for Laserfiche installation, maintenance, and support for DHHS-CMMS.

• Provided guidance for all Laserfiche required modules and manage supports services staff.

Certi�ications and Licenses

• Project Management Professional

• MCSA: SQL 2016 Database Administration

Experience Summary

• Laser�iche Gold Certi�ied Professional, PMP, and ITIL V3.

• Over ten years leading successful implementing of Laser�iche Document

Management software and services.

• Project Management Professional (PMP) with considerable experience delivering large-scale, complex projects, and programs that combine processes with technology assist in application design, development, integration, testing, deployment, and application technical architecture.

• Experienced and certi�ied in Laser�iche Project Management principles, technologies, best practices, and trends, understands what is required to ensure full compliance with related laws and regulations (i.e., Section 508 compliance).

• Experienced with integration of the Laser�iche client and work�lows and has designed, implemented, and administered document imaging and work�low solutions using Laser�iche Work�low, Quick Fields, and Web link.

• Currently, is working with the Department of Commerce on an ongoing DMS project.

Team

Experience

GSG

Employment

Time with

Other Key Employees

Number of Projects Worked with Key

Employees

15 Years 13 Years 40+ Projects

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2017 – Ongoing U.S. Department of Commerce, Office of the General Counsel (OGC) Law Firm Document Management System

• Provided a Laserfiche Document Management Application to the Department of Commerce that was customized to meet legal office requirements.

• Managed Go-Live Implementation and Post Go-Live Operations Support.

2017 - Ongoing U.S. Department of State

Laserfiche Upgrade and Support

• Managed upgrade of the State Department Laserfiche server and client from version 8.1 to 9.2.

• Supported sixteen desktop clients with Laserfiche client applications (see TOC for application details) running on a Windows XP operating system. Upgrading the desktops with Windows 7 Professional operating system.

• Created a Security model and implemented across the users of the repository for restricting the access of the users only to certain documents by using Laserfiche Administration Console.

• Performed troubleshooting and rapid response when the Laserfiche system is malfunctioning.

• Identified which component is problematic and recommended a course of action and alternatives, updating, or reconfiguring the Laserfiche server, client application, or components.

• Performed security configuration changes on the operating system, database, and application servers as a part of the continuous security monitoring of these systems.

2017 - Ongoing Department of the Interior, Office of the Chief Information Officer

Laserfiche Document Management System (LDMS) Support

• Managed support for Laserfiche Avante, Laserfiche Rio, Laserfiche SQL Server, Laserfiche

Workflow, Laserfiche Quick Fields, Laserfiche Scanning, Laserfiche Weblink, Laserfiche Audit, Laserfiche Plus, Laserfiche Software Development Toolkit (SDK), and Laserfiche iPad.

• Provided technical support for ongoing Federal Information Security Management Act (FISMA) and Third-Party Intrusion Detection security sweeps, corrections, and testing as appropriate and only in relation to Laserfiche. Serving as the primary Laserfiche technical support as point of contact.

2017 - Ongoing State of Iowa – Veterans Home (IVH) Laserfiche Document Management System

• Planned the project schedule and executed each phase, troubleshooting, and maintaining project.

• Managed resources and team members, arranging meetings with team members and status reports, and tackling any current issues.

2015 - Ongoing Howard University

Student Records Digitization and Document Management Implementation

• Provided Project Management support for the implementation of a Laserfiche system to automate management of student financial aid and academic records.

• Gathered requirements from clients for their current workflow and design custom business processes and develop workflows using Laserfiche Workflow Designer 9.1.

• Captured information from hard paper using regular expressions and attach the data in the SQL database by using Laserfiche Quick Fields 9.1.

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Request for Proposal Number: 120277 O3 REBID

1.9.2.2 Laserfiche SME - Bhavin Mehta

Work History 2021 - Ongoing State of Tennessee – Higher Education Commission (THEC)

Laserfiche Document Management System

• Assisted other developers, performs peer reviews, and provides feedback for improvements.

• Developed cost reduction initiatives while maintaining quality and productivity.

• Guided other team members on the project to ensure the content is accurate. Resolves issues relevant to project deliverable(s) within their area of expertise.

2020 - 2021 City of Inkster, Laserfiche Document Management System

• Helped to integrate with other systems and perform migration from existing system.

Education M.C.A., B. E.

Laser�iche Certi�ication Gold Platinum Specialist

Admin

I Admin

II

Capture

I Capture

II BPM

Certi�ications and Licenses

• Six Sigma – Green Belt

• Certi�ied Scrum Master and Scrum Fundamentals Certi�ied

• Certi�ied Ethical Hacking Expert

• ITIL 4 Foundation

• Microsoft Certi�ied Technology Specialist – MCTS

• Project Management with MS Project plan

• Advanced Cloud computation and Big Data, certi�icate

• Machine Learning – Hands-On Python/R in Data Science, certi�icate

• Web Centric Curriculum from NIIT certi�ied

Experience Summary • Worked as a lead in implementing complex solutions for various Government Clients. Expanded a vertical in Laser�iche, an Enterprise Content Management Software, and trained subordinates and worked for application integrations for Laser�iche, SharePoint, Of�ice 365, and Accela.

• Installed and con�igured multiple integrations of Laser�iche with various Lines of Business Applications (LOB) like GIS, Dynamics SL, Dynamics GP, SharePoint, Tyler Eden, BS&A Licensing and Permitting Software, and Accela.

• Laser�iche, Enterprise Content Management Software – Quick Field, Work�low Designer, Forms, Import Agent, LF Client, Admin Console, and Work�low Admin.

• Interfaces development for SharePoint and Laser�iche for application integration.

• Developed and designed SharePoint applications.

GSG

Employment

Time with

Other Key Employees

Number of Projects Worked with Key

10 Years 10 Years 10 Projects

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Request for Proposal Number: 120277 O3 REBID

2019 - 2022 Ft. Worth Housing Solutions, Texas Electronic Document Management/Workflow Software

• Worked with the project manager and FWHS for implementing complex solutions and workflows.

• Integrated Laserfiche with Emphasys Elite (Housing Authority Software), and Office 365.

2019 - Ongoing NC Department of Agriculture, ECM Implementation

• Assisted with implementation of Quick Fields Sessions, test solution, and prepared complex workflows.

2018 - Ongoing City of Livonia, Laserfiche Document Management System

• Helped implement new workflow and forms.

• Integrated Laserfiche system to BS&A (Permitting System), ArcGIS, Inhouse built Planning

System, and Office.

2017 - 2022 U.S. Department of Commerce, Office of the General Counsel (OGC)

Law Firm Document Management System

• Implemented Laserfiche Solutions and developed Forms, Reports and provided Training as per client’s requirement within two separate departments.

• Worked with clients for Leg Track (Legislative Case Management for Legislative Division), Regulatory Tracking System for Regulatory Division and Interagency Regulatory Review records handling process.

2017 - Ongoing City of Southfield, MI Enterprise Content Management Services

• Developed physical HR forms into electronic forms using Laserfiche Forms System. It includes multilevel reviews and approved workflow.

• Integrated with Tyler Eden (HR Management System), BS&A (Permitting System), and MS Office.

2017 – Ongoing Department of Health and Human Services – Centers of Medicare and

Medicaid Services (DHHS-CMS), CMS Laserfiche Maintenance Support

• Currently supports the processes and policies, supplies business rules and procedures, and communicates the contexts in which the rules, processes and polices are applied.

• Provides input for the design and construction of test cases and scenarios and may also validate executed test results.

2017 - Ongoing State of Iowa – Veterans Home (IVH)

Laserfiche Document Management System

• Provided input into and executes user documentation and training material.

• Tested the product or service towards the end of the project/program (user acceptance testing), using and evaluating it for accuracy and usability, providing feedback to the project team.

2016 - Ongoing City of Farmington Hills, MI

Records Management Services

• Provided major software updates/version releases which may include on-site installation, migration, and training.

• Provided, and remotely applied, minor patches/point releases on an as needed basis.

• Performed integration with Tyler Eden (HR Management System), BS&A (Permitting System), Office 365, and Court Management System.

2015 – 2018 Detroit Transportation Corporation – People Mover

Enterprise Content Management Services

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Request for Proposal Number: 120277 O3 REBID

• Implemented Laserfiche ECM Solution and developed Workflow, Forms, Reports and provided Training.

• Providing services for system configuration, user acceptance testing, and training for implementation of software to monitor and track quality variables.

• Implemented Quick Field for imaging capture solution and provided required Scanning and Record Management services.

2014 - Ongoing Howard University, Student Records Management

• Provided Project Management for the implementation of a Laserfiche system to automate management of student financial aid and academic records.

• Gathered requirements from the client for their current workflow and designs custom business processes and develops workflows using Laserfiche Workflow Designer 9.1.

• Captured information from hard paper using regular expressions and attaches the data in the SQL database by using Laserfiche Quick Fields 9.1.

1.9.2.3 Laserfiche Solution Engineer - Rituraj Kumar

Education BS, Computer Science– Rutgers University

Laser�iche Certi�ication Gold Platinum Specialist

Admin

I Admin

II

Capture

I Capture

II BPM

Certi�ications and Licenses

AWS Certi�ied Cloud Practitioner

Experience Summary

• Served as a Solution Engineer for several technology implementation projects, including the conversion into new systems. Manages and monitors Laser�iche work�lows and troubleshoots any failures. Expert in managing document repositories Laser�iche’s servers and SQL tables. Supports day-to-day maintenance for integrations with other applications of the team members.

Implements document digitization projects to automate their manual process of managing and retrieving con�idential records.

• Utilizing SV2TTS deep learning framework for R&D.

• Assisted in security governance and compliance for NYC DOE COVID-19

Emergency Response.

• Worked with monitoring systems and tools like Splunk, CloudWatch, etc.

• Created to deploy an Elastic Search cluster using Cloud Formation.

• Enabled streams and created Lambda function on AWS to trigger changes made in DynamoDB.

• Hands-on experience con�iguring Redshift, Elastic Search, and Dynamo DB with

EC2 Instances.

• Experienced in AWS Cloud IaaS platform with features EC2, VPC, ELB, Auto-

Scaling, Security Groups, Route53, IAM, EBS, AMI, RDS, S3, SNS, SQS, CloudFormation, CloudFront, and Direct Connect.

• Has experience with different bug-tracking tools like JIRA.

• Experience with DevOps tools such as Git, Docker, Maven, SVN, and Virtual Box.

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Request for Proposal Number: 120277 O3 REBID

Work History 2022 - Ongoing Georgia Department of Community Health

Laserfiche Document Management System

• Developer and implemented Intelligent search methods.

• Streamlined document distribution and improved accountability with automated workflow routing and notification.

2019 -2022 Fort Worth Housing Solutions, Texas

Electronic Document Management/Workflow Software

• Assisted other department engineers in creating practical demonstrations of proposed solutions and demonstrating them to other members of the team.

• Established framework necessary contributions from departments to facilitate their collaboration.

• Analyzed current technologies used within Fort Worth Housing Solutions and developed steps and processes for improvement.

2019 – Ongoing NC Department of Agriculture

ECM Implementation

• Documented and monitored requirements needed to institute proposed updates in relation to customer experience.

• Worked alongside project management teams to successfully monitor the progress and implementation of initiatives.

• Accounted for project challenges or constraints and proactively seek to manage challenges.

2017 - Ongoing Department of Health and Human Services – Centers of Medicare and Medicaid Services (DHHS-CMS) CMS Laserfiche Maintenance Support

• Designed, implemented, deployed, and supported innovative enterprise content management and business process management solutions to digitally transform their operations.

• Installed, configured, maintained, and upgraded Laserfiche versions for customer.

2017 - Ongoing State of Iowa – Veterans Home (IVH)

Laserfiche Document Management System

• Assisted in the development activities of the client requirements, such as electronic forms, workflows, and business processes as needed for the various functional units.

• Diagnosed, troubleshot, and resolved system issues.

2017 - Ongoing Southfield, Michigan, Enterprise Content Management Services

• As part of the continuous delivery Agile team, developed, tested, and deployed platform features. Develop ongoing test automation using a Python-based framework.

• Experienced in Branching, Tagging, and maintaining the versions across different SCM tools like GitHub, and Subversion (SVN) on Linux and Windows platforms.

GSG

Employment

Time with

Other Key Employees

Number of Projects Worked with Key

5 Years 5 Years 8 Projects

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Request for Proposal Number: 120277 O3 REBID

• Worked closely with Information Technology professionals within Southfield to ensure the hardware is available for projects.

• Provided detailed specifications for proposed solutions, including the time and scope involved.

2016 - Ongoing City of Farmington Hills, MI, Records Management Services

• Worked on the design, implementation, deployment, and support of innovative Enterprise Content Management and Business Process Management solutions to digitally transform their operations.

• Collaborated with the team to refine in-application diagnostic activities such as error logging, reporting, and consolidate data across Cloud-based services.

2015 - 2018 Detroit Transportation Corporation – People Mover Enterprise Content Management Services

• Designed and installed customized software and hardware solutions for the customer.

• Tested the performance of the system and fixed bugs.

2014 - Ongoing Howard University Student Records Management

• Provided unique solutions to manage student records.

• Engaged in post-issue analysis to examine incident response performance, identify areas for service improvement, and monitor the progress of implementing recommendations.

1.9.2.4 Business Analyst – Krishna Patel

Education Bachelor of Science - Computer Science

Technical Skills • Programming Languages: Java | JavaScript | SQL | C | Python

• Web Technologies: HTML | CSS | React | Bootstrap | Node.js | jQuery

• IDE: Power BI | Tableau | Visual Studio | Eclipse

• Other: WordPress | GitHub | Microsoft Suite Experience Summary

• Expertly diagnose and resolve complex technical issues speci�ic to Laser�iche software and integrations.

• Proactively monitor and optimize system performance to ensure seamless operation and user satisfaction.

• Customize Laser�iche work�lows and forms to meet diverse client needs and enhance document management ef�iciencies.

• Evaluate and recommend hardware and software solutions aimed at improving Laser�iche system performance and scalability.

• Conduct in-depth system audits and analysis to identify opportunities for performance enhancement and process optimization.

• Provide expert-level support for database connectivity, performance tuning, and optimization within Laser�iche environments.

GSG

Employment

Time with Other Key Employees

Number of Projects Work with Key

6 Years 6 Years 8+ Projects

Page | 40

Request for Proposal Number: 120277 O3 REBID

Work History 2021 - Ongoing State of Tennessee – Higher Education Commission (THEC)Laser�iche Document

Management System

• Assisting and guiding businesses in improving processes, products, services, and software through data analysis.

• Analyzing the project, designing, and implementing business rules that drive an organization and its operations.

2018 - Ongoing National Park Service

Laser�iche E-Forms

• Security con�iguration changes on the operating system, database, and application servers as part of the continuous security monitoring of these systems.

• Developing Laser�iche Forms and Migration using Work�low Modules.

• Converting the existing physical servers hosting the Laser�iche system to virtual machines utilizing VMWare’s cloning tools. Provides additional technical support if Laser�iche issues are experienced after the VM conversion.

2017 -…