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CN & GT Operations and Logistics Federal contract opportunity
Solicitation number
FA4890-14-R-0023
Issued by
Department of the Air Force Air Combat Command

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GENERAL SERVICES ADMINISTRATION

FEDERAL ACQUISITION SERVICE

ASSISTED ACQUISITION SERVICES DIVISION

SOUTHEAST SUNBELT REGION

PERFORMANCE WORK STATEMENT

NARCOTICS AND TRANSNATIONAL

CRIME (NTC) SUPPORT CENTER SUPPORT

ORDER NUMBER: ID04140077

April 17, 2014

1.0 Introduction: Work is to be accomplished for the Department of Defense (DoD) Narcotics and Transnational Crime Support Center (NTC), Arlington, VA, herein referred to as Client, through the General Services Administration (GSA), Federal Acquisition Service (FAS), Assisted Acquisition Services Division, Southeast Sunbelt Region.

1.1 Points of Contact: To be announced.

1.2 Background: Department of Defense (DoD) Narcotics and Transnational Crime Support Center (NTC) was established as a dedicated DoD-led center that integrates military, intelligence, and law enforcement analytic capabilities to go after key nodes in global criminal networks.

1.3 Order Type: Firm-Fixed Price

1.4 Period of Performance: The period of performance shall be for 6 months.

04/28/2014 – 10/27/2014

2.0 Scope: The scope of this task is to provide facility operating and maintenance support and operational support to NTC. The contractor shall provide facilities operations and maintenance management, office alteration/modification services, logistics services, security services, conference support, procurement/purchase services, and administrative support.

The contractor shall provide comprehensive security support. The contractor shall manage secured facilities and perform visitor control, receptionist, administrative, and security duties. The contractor shall provide security administration and inventory, property and facility management, processing security clearances, information systems and maintenance of physical security.

The contractor shall provide a CSSO (also act as Assistant Facility-Operations Manager), Facility-Operations Manager (also act as Assistant CSSO), and Receptionist/Security Assistant (Visitor Access Control). The contractor shall provide customers a full spectrum of security services. This includes processing personnel clearances and visit requests using the Joint Personnel Adjudication System (JPAS). Contractor security personnel shall conduct all training and briefing necessary for both collateral and SCI-cleared personnel. Also, the alternate CSSO shall act as the Facility Manager and the CSSO shall act as the Assistant Facility Manager.

3.0 Performance Requirements: The Contractor shall provide personnel who have the necessary skills, education, and expertise to accomplish their assigned functions and ensure performance is maintained at an acceptable or above level.

3.1 Facility Operations Management

3.1.1 Provide management and operation of a Sensitive Compartmented Information Facility (SCIF) in accordance with applicable security directives (i.e. DCID 6/9, ICD-705, DCID 6/3, ICD-704, Intelligence Community Policy Guidance (ICPG) and DOD 5105.21-M-1 to include additional related security policies as required. Experience must be directly related to interacting with the various agencies in administering security duties/requirements in the areas of Physical Security, Personnel Security, Information Security, Information Assurance and SCIF management operations.

3.1.2 Coordinates and monitors highly sensitive aspects of the DOD, Intelligence Community, or other industrial security programs and other security activities, ensuring compliance with government and company security policies and procedures. Individual must have a strong familiarity with operational policies and requirements of various agencies (i.e. DOD, DIA, HSI, DOJ, DOT and other members of the Intelligence Community.

3.1.3 The contractor shall manage unarmed security officers.

3.1.4 The contractor shall provide operational briefs and special instructions to contracted after-hour guard force as needed.

3.1.5 In the absence of coverage, individual must perform other duties as required to ensure the overall integrity of security is not compromised.

3.1.6 The contractor shall act as primary liaison with upper management and outside agencies.

3.1.6.1 Interface with multiple outside agencies that NTC interacts with within the community which make up the NTC Team. Since NTC deals with so many agencies the duties require a direct interface with security/IT officials at these agencies to accomplish CUAs, MOAs, clearance validation, etc. For instance, as the “hosting” facility, the introduction of information systems most often require coordination and/or approval from “outside” which often identify specific requirements required by their agency balanced with the needs of our facility which may or may not exceed the physical requirements already in place at our “host” facility. Coordination must be accomplished on many levels to accomplish many of these requirements with the agency having security cognizance of the SCIF - the owner of the SCIFs, the owner of the system(s), reporting requirements, waiver approval(s), inspection authority, etc.) all weighed against the internal/external security requirements dictated by the each agency.)

3.1.7 Required experience:

3.1.7.1 Experience pertaining to the successful management and operation of a SCIF in accordance with the applicable security directives listed at 3.1.1 directly related to interacting with various agencies in administering security duties/requirements in the areas of Physical Security, Personnel Security, Information Security, Information Assurance and SCIF management operations.

3.1.7.2 Articulate both written and verbally in a professional manner with government and contractor personnel at high levels is also preferred. Additionally, ideal candidate must have a proven ability to successfully articulate verbally as well as through written publications in the form of developing SOPs and security policies, Co-Use Agreements (CUAs), Memorandum of Understanding (MOUs) and other publications as required.

3.1.7.3 Successful completion of related DSS, DIA or SSO sponsored SCI Security Official Courses is highly preferred with current CSSO appointment by sponsoring government agency.

3.1.7.4 Shall have a working knowledge of property management/ inventory requirements.

3.1.7.5 Shall be proficient in JPAS, MS Office (Excel, Word) and have a working knowledge of Outlook Calendar features. Coordinates and manages the activity schedule and reservations for conference room meetings.

3.1.7.6 Shall possess a favorable adjudicated government TS/SCI security clearance within scope or a verifiable submitted (in-progress) PR via eQuip.

3.2 Visitor Control and Reception/Administrative Services

3.2.1 Assist the site Facility Manager in resolving security related issues.

3.2.2 Gathers and maintains statistical data for the formulation of required monthly reports and/or deliverables.

3.2.3 Shall purchase all required office supplies in coordination with NTC Chief of Staff.

3.2.4 Shall serve as the backup to the facility operations manager with respect to contracted after-hour guard force issues; provide operational briefs and special instructions to contracted after-hours guard force as needed, as well as, visitor entry control with respect to JPAS.

3.2.5 Required experience:

3.2.5.1 Shall have related work experience pertaining to successfully implementing Visitor Control operations and Security Clearance validation processes in accordance with NISPOM and various DoD Directives.

3.2.5.2 Shall have strong customer service skills. The ability to articulate both written and verbally in a professional manner with government and contractor personnel at high levels is also preferred.

3.2.5.3 Shall be proficient in JPAS, MS Office (Excel, Word) and have a working knowledge of Outlook Calendar features. Coordinates and manages the activity schedule and reservations for conference room meetings.

3.2.5.4 Individual must possess a favorable adjudicated government TS/SCI security clearance within scope or a verifiable submitted (in-progress) PR via eQuip.

3.3 Security Support Services

3.3.1 The contractor shall provide full Security Support Services for Government facility(s) including SCIF support, visitor control, and alarm systems, management of guard services, recordkeeping, and classified IT systems support. This task includes managing the fire, security, and access control systems to meet the physical/personal safety and security criteria for collateral, closed area, and the protection of national programs. This includes writing the required Standard Operating Procedures (SOPs), Emergency Action Plans, and Fixed Facility Checklists.

3.3.2 The contractor shall provide Security support personnel knowledgeable in the TEMPEST requirements, and Certification and Accreditation (C&A) of information systems security for collateral and compartmented interagency co-use processing.

3.3.3 The contractor shall implement visitor control operations and security clearance validation processes in accordance with NISPOM and various DoD Directives. Ability to provide visitors and tenants with routine guidance and instructions to transmit individual security clearances for scheduled site visits.

3.3.4 Shall conduct all training and briefing necessary for both collateral and SCI-cleared personnel.

3.4 Maintain Contracted Services: The contractor shall be responsible for all facility annual service contracts, required maintenance and NTC approved facility space modifications. The contractor shall maintain the following contracted services:

3.4.1 Building security guard service - after-hour coverage to cover the perimeters of Suite 800 East (NCR) and Suite 800 West (NTC). On-sight coverage is required during the following hours: Weekdays (Mon – Fri), 1630 – 0730 the following day; Weekends (Sat – Sun), 24 hours; Federal Holidays, 24 hours. Contracted security guards shall be uniformed, uncleared, and unarmed.

3.4.2 Digital telephone service

3.4.3 TV cable service providing immediate access of news coverage by various media outlets (domestic and international).

3.4.4 Scheduled maintenance and cleaning of carpeted areas within Suite 800.

3.4.5 Information Technology (IT) and Information Assurance (IA) services to CPK3, 8th floor. Contracted service shall support the IT/IA requirements of 8th floor tenants. Service shall support phone related actions to include analog/digital equipment and voicemail moves, additions, and changes. Service shall support current and future circuits and networks and support for various IT devices (Cable TV links, telephone lines, STE phones, conference room VTCs, desktop VTCs, and IP-phones). Service shall also provide firewalls protection and management to the Internet kiosk PCs.

3.4.6 At the direction of NTC, obtain contracted services for office alterations and modifications. As required, obtain services for routine maintenance, reconfiguration, and assembly of modular office furniture within Suite 800.

3.4.7 At the direction of NTC, obtain contracted services for emergency facility maintenance. As required, obtain services to maintain functional operations of various components (i.e. refrigerators, ice maker, water purification filters, light fixtures (bulbs) within Suite 800.

3.4.8 Contract for the purchase of security key access fobs for Suite 800 as needed.

3.4.9 Contract to provide two (2) garage parking permits for NTC and one (1) garage parking permit for IAPP support vehicles. The contractor shall also purchase supplemental parking passes/stickers for use for visiting VIPs and dignitaries.

3.5 Other Tasks:

3.5.1 The contractor shall procure unique equipment, services for installation, concealment and or manufacture of devices per approval of OSD and DIA general counsel.

3.5.2 Contractor shall also purchase administrative and general use equipment to facilitate installation and operational support of acquired unique devices. This support includes exploitation software; stand alone IT devices not covered under NTC IT support contractor support, and commercial off the shelf hardware approved by NTC.

3.5.3 At the direction of NTC, the contractor shall obtain contracted services for tailored intelligence support focusing on network analysis and operations. The contract provides NTC support on a case by case basis through the process of: 1) initially responding on an NTC requirement, 2) subsequent vetting by the contractor for its ability to meet the requirement, and 3) NTC approval to accomplish the work based on resource availability and timeline proposed.

4.0 Data Deliverables:

4.1 Deliverable requirements are summarized below. Copies of all deliverables, both formal and informal, shall be provided to the following distribution: CR and ACR. Other distribution may be mutually agreed to.

4.2 Following is a summary of deliverables required under this order; Information on this list has the same force and effect as if it were provided on a formal Contract Data Requirements List (CDRL), Form DD1423. It is anticipated that delivery of all unclassified deliverables will be accomplished electronically.

PWS Sec.
Description/Title
Medium
Frequency
Due Date

4.3

Monthly Status Report Electronic/Email

Monthly 15th of the Month

4.4

Briefings

Electronic/Email

As requested 5 days after request

4.5

Technical Reports

Electronic/Email

5-10 days after request

4.6 Meeting Minutes

Electronic/Email

5 days after meeting

4.3 Monthly Status Reports: The Contractor shall submit monthly status reports delivered in a format and/or media approved by the COR. Electronic media shall be used whenever practicable. These managerial reports shall at a minimum include the following elements:

· Contractor's name and address.

· Contract number and SubCLIN number.

· Date of report.

· Period covered by report.

· Man-hours expended for the reporting period, and cumulatively during the contract.

· Projected man-hour expenditures for the remaining period of performance.

· Summary of man-hours expended for the reporting period, and cumulatively during the contract.

· Cost curves portraying actual/projected conditions through the technical instruction, when appropriate.

· Proposed and expended cost incurred for the reporting period and total contractual expenditures as of report date.

· Plans and recommendations for activities during the following reporting period.

· Problems and shortfalls; identification of potential problems; and identification of any anticipated technical or funding shortfall or irregularity during the specified period of performance not later than four (4) months prior to the anticipated shortfall.

· Contractor performance assessment.

4.4 Briefings: The Contractor shall provide operational briefs and special instructions as needed.

4.5 Technical Reports: The contractor shall provide reports of any technical issues that need to be addressed or have been addressed within five – ten days of discovery of the technical issue.

4.6 Meeting Minutes: Provide meeting minutes within five days after meetings.

4.7 Deliverables: All deliverables shall become the property of the United States Government, and the Contractor shall provide the deliverables with unlimited data rights. Unless otherwise stated, deliverables shall be submitted in electronic media compatible with Microsoft Word/PowerPoint/Excel/Access/Visio/Project formats. All electronic media shall be in its originating format and shall be unlocked and editable. All deliverables shall be submitted to the CR and ACR in accordance with standards in Paragraph 8.0, Performance Criteria Matrix and requirements.

4.8 Disclaimer Statement: All reports resulting from this contract shall contain the following disclaimer statement on the cover of such report: “The views, opinions and findings, contained in this report are those of the author(s) and should not be construed as an official Department of Defense (DoD) position, policy, or decision, unless so designated by other official DoD documentation.”

5.0 Security Requirements:

5.1 Clearance Level: Contractor personnel shall possess a minimum Department of Defense (DoD) security clearance of SECRET. When required, the Contractor personnel shall possess TOP SECRET clearance based on a current Single Scope Background Investigation (SSBI) with Sensitive Compartmented Information (SCI) eligibility. Specific security requirements for personnel associated with this order will be identified in each individual requirement. The Contractor shall submit completed clearance packages within ten (10) calendar days of identification of any increased security requirements. Contractor shall follow the security requirements outlined in the contract DD Form 254, Department of Defense Security Classification Specification.

5.2 Facility Clearance: The Contractor shall possess and maintain a TOP SECRET facility clearance as verified within the Industrial Security Database.

5.3 Physical Security: The Contractor shall be responsible for safeguarding all Government information or property provided for Contractor use. At the end of each work period, Government information, facilities, equipment and materials shall be secured as specified.

5.4 Government Facility Access: The Contractor shall ensure that all employees who have DoD Facility access badges and/or vehicle decals turn in the badge and remove the vehicle decals immediately upon termination of their employment under this contract. The above requirement shall be made a part of the standard employee facility clearance procedures for all separated personnel. The Contractor shall advise the COR of all changes in their contract personnel requiring DOD base access.

For involuntarily separated personnel and those separated under adverse circumstances, the Contractor shall notify the CR or ACR in advance of the date, time, and location where the appropriate DoD representative may physically remove the employee’s automobile vehicle decals and retrieve the DoD badge prior to the employee departing the Contractor’s facility. In the event the employee is separated, in his or her absence the Contractor shall immediately notify the COR or A-COR of the separation and make arrangements between the former employee and the appropriate Physical Security Office for the return of the badge and removal of the sticker.

5.5 Key Control: The Contractor shall establish and implement methods in accordance with the National Industrial Security Program Operating Manual (DOD 5220.22-M) to ensure all keys and access cards issued to the Contractor by the Government are not lost or misplaced and are not used by unauthorized persons. NOTE: All references to keys include access cards and related access methods. No keys issued to the Contractor by the Government shall be duplicated. The Contractor shall develop procedures covering key control that shall be included in the Quality Control Plan. Such procedures shall include turn-in of any issued keys by personnel who no longer require access to locked areas. The Contractor shall immediately report any occurrences of lost, stolen, or duplicate keys/key cards to the Physical Security Officer identified on the contract DD Form 254.

The Contractor shall prohibit the use of Government issued keys/key cards by any persons other than the Contractor’s employees. The Contractor shall prohibit the opening of locked areas by Contractor employees to permit entrance of persons other than Contractor employees engaged in the performance of assigned work in those areas, or personnel authorized entrance by the Physical Security Officer.

5.6 Lock Combinations: The Contractor shall establish and implement methods of ensuring that no lock combinations are revealed to unauthorized persons. The Contractor shall ensure that lock combinations are changed when personnel having access to the combinations no longer have a need to know such combinations. These procedures shall be included in the Contractor’s Quality Control Plan.

5.7 Privacy Act: The contractor shall ensure that employees assigned to this task understand and comply with Title 5 of the U.S. Code, Section 552.a and DoD 5400.7-R, “DoD Freedom of Information Act Program.” Agency procedures must be followed to identify and safeguard reports and data accordingly. The contractor will ensure that contractor employees assigned to this task are briefed annually on properly identifying and handling Privacy Act data/information.

6.0 Meetings: The contractor shall host and conduct status meetings as required. These meetings shall be structured to provide the Government with an up-to-date status of the contractor's technical and programmatic progress.

6.1 Kick-Off Meeting: The Contractor shall schedule and conduct a joint Government and Contractor kick-off meeting to review contract PWS requirements. The kick-off meeting may be conducted via several methods; the method of the meeting shall be determined by the Government.

6.2 Status Meetings: The Contractor shall host and conduct status meetings as required by individual requirements. These meetings shall be structured to provide the Government with an up-to-date status of the Contractor's technical and programmatic progress for specific requirements. Following each such meeting, the Contractor shall prepare a report for Government approval, as required. The Contractor shall also provide subject matter experts to participate in up to twelve one hour teleconferences per week to maintain cognizance of CNTPO contractual efforts.

6.3 Periodic Progress Meetings: The Contracting Officer, CR, ACR, and other Government personnel, as appropriate, may meet periodically with the Contractor to review the Contractor's performance. At these progress meetings, the Government may require a Contractor’s self-assessment of their performance or a presentation to be provided on topic matters that will be sent prior to the meeting. The Contracting Officer may provide feedback to the Contractor on how the Government views the Contractor's performance and the Contractor will apprise the Government of problems, if any, being experienced. The Government and the Contractor shall take appropriate action to resolve outstanding issues. These meetings shall be at no additional cost to the Government.

7.0 Performance Criteria Matrix: The Services Summary identifies the performance objectives and performance thresholds for all critical tasks associated with providing the services outlined in this PWS. This section contains only those items considered most important for mission accomplishment. The performance objectives are those services/tasks required in the PWS. The performance thresholds briefly describe the minimum acceptable levels of service required for each requirement. The thresholds are critical to mission success. The Government expects the Contractor to perform at the acceptable levels throughout the life of the contract.

PWS Section
Performance Objective
Performance Standard
Acceptable Quality Level (AQL)
Method Of Surveillance
3.1
Performance / Quality
Quality of Facility Operations Management
Performance meets all technical and functional requirements. Performance is delivered with no rework at least 95% of time. Problems that are encountered are minor and resolved in a satisfactory manner.
Routine Inspection of Deliverable Products/Services
3.2
Performance / Quality
Quality of Visitor Control and Reception/Administrative Services
Performance meets all technical and functional requirements. Performance is delivered with no rework at least 95% of time. Problems that are encountered are minor and resolved in a satisfactory manner.
Routine Inspection of Deliverable Products/Services
3.3
Performance / Quality
Quality of Security Support Services
Performance meets all technical and functional requirements. Performance is delivered with no rework at least 95% of time. Problems that are encountered are minor and resolved in a satisfactory manner.
Routine Inspection of Deliverable Products/Services
3.4
Performance / Quality
Maintenance of Contracted Services
Performance meets all technical and functional requirements. Performance is delivered with no rework at least 95% of time. Problems that are encountered are minor and resolved in a satisfactory manner.
Routine Inspection of Deliverable Products/Services
4.0
Deliverables
Timeliness of deliverables
90% Of deliverables on time
Routine Inspection of Deliverable Products/Services
4.0
Deliverables
Accuracy of deliverables
Fewer than 5% of reports contain technical errors.
Routine Inspection of Deliverable Products/Services
4.0
Deliverables
Completeness of deliverables
90% of deliverables are completed. 10% of deliverables require re-submission.
CR assessment of required re-submission of deliverables.
4.3
Performance / Timeliness
Timeliness of Monthly Progress Reports
NLT 15th day of first full reporting month. Required by the 15th of each month thereafter.
Routine Inspection of Deliverable Products/Services
4.3
Performance / Quality
Quality of Monthly Progress Reports
Reports are timely, accurate, and responsive to requested information, in sufficient detail and in appropriate format.
CR assessment of required re-submission of deliverable.
4.4 – 4.6
Performance / Quality
Quality of Additional Reporting Requirements
Reports are timely, accurate, and responsive to requested information, in sufficient detail and in appropriate format.
CR assessment of required re-submission of deliverable.
4.0
Performance / Quality
Adherence to Schedule
Contractor meets requirement delivery requirements at least 95% of the time (excluding government- caused delays)
Routine Inspection of Deliverable Products/Services
9.0
Quality
Communications
Contractor provides bi-weekly detail (verbal and/or written) to keep CNTPO aware of any factors that would affect performance, cost, or delivery.
Monitor E-mail, phone calls and formal CDRL delivery
9.0
Quality
Invoices
Occasional questions may be asked by Government representative to justify/clarify the invoice. A few incidents (once a quarter) required the contractor to provide additional information in order to approve the invoices.
Routine Inspection of Funds & Manpower, Performance Reports, Payment Invoices
9.0
Quality
Effective management of subcontractors
Pass
Contractor self assessment review by CR
9.0
Quality
Customer Satisfaction
Performance meets all technical and functional requirements, and is highly responsive to changes in technical direction and/or the technical support environment
Routine Assessment of Workforce Qualifications and Availability of Resources
9.1
Quality
Prepare and provide a Quality Control Plan
The Quality Control Plan is submitted within 10 days of award and is responsive to requested information and performance with sufficient detail in appropriate format.
CR assessment of required re-submission of deliverable.

8.0 Inspection and Acceptance: Inspection and acceptance will occur in accordance with FAR 52-246-4(a), Inspection of Services-Fixed price. In the absence of other agreements negotiated with respect to time provided for government review, deliverables will be inspected and the contractor notified of the CR’s findings within five (5) work days of normally scheduled review. If the deliverables are not acceptable, the CR will notify the CS immediately.

8.1 Unsatisfactory work: Performance by the contractor to correct defects found by the Government as a result of quality assurance surveillance and by the contractor as a result of quality control, shall be at its’ own expense and without additional reimbursement by the government. Unless otherwise negotiated, the contractor shall correct or replace all non-conforming services or deliverables not later than five (5) workdays after notification of non-conformance.

9.0 Quality Assurance: The Government will evaluate the contractor’s performance of this contract. For those requirements listed in the Performance Matrix, the CR or other designated evaluator will follow the method of surveillance specified in this contract. Government personnel will record all surveillance observations. When an observation indicates defective performance, the CR or other designated evaluator will require the contractor manager or representative at the site to initial the observation. The initialing of the observation does not necessarily constitute concurrence with the observation. It acknowledges that the contractor has been made aware of the non-compliance. Government surveillance of requirements not listed in the Performance Matrix or by methods other than those listed in the Performance Matrix (such as provided in the Inspection clause) may occur during the performance period of this contract. Such surveillance will be done according to standard inspection procedures or other contract provisions. Any action taken by the CO as a result of surveillance will be according to the terms of the contract.

9.1 Quality Control Program: The Contractor shall implement a Quality Control Program (QCP) for this effort. To implement this QCP, the Contractor shall prepare and provide a quality control plan that details and describes the Contractor's framework and processes within the QCP for delivering quality products and services required by this PWS. The Contractor shall provide a briefing to the Government outlining its planned implementation of the QCP for the contract tasks during the kick-off meeting. The Contractor shall ensure all work will be performed in accordance with the contract requirements and the quality control plan. The Contractor shall provide the requisite staffing and procedures to meet the quality, quantity, timeliness, responsiveness, customer satisfaction, communication, and service delivery and performance requirements of this effort. The quality control plan shall identify the applicable processes and metrics used to self-assess performance, in addition to the resources to be applied to this effort.

10.0 Reimbursable Costs: The inclusion of reimbursable costs is a direct allocation of costs associated with support of this contract. Supplies and materials, (all referred to herein as Other Direct Costs (ODCs) incurred shall be funded and approved in writing by the Government prior to commencement). The Government may modify requirements to increase or decrease contract related reimbursable costs based on need and associated cost. All costs shall be billed based on actual expenditures. General & Administrative (G&A) charges shall be identified and billed as a separate line item. The contractor shall report to the Government when 75% of awarded and funded reimbursable cost ceilings have been reached for each ODC cost element listed below:

10.1 General & Administrative (G&A): If applicable, the contractor shall identify the G&A cost associated with individual ODCs. The contractor shall maintain calculations of available contract dollars budgeted and reflect G&A and reimbursable ODC line items separately in the monthly financial reports. The application of G&A on ODCs shall be in accordance with a contractor’s cost accounting standards and disclosure statements.

11.0 Contracting Officer’s Representative (COR) Nominee: The Government will identify a COR to assist the Contracting Officer with the technical aspects of the contract. The COR will aid in providing guidance and clarification and provide the Contractor access to technical data required to perform the individual requirements issued under this order.

12.0 General Information:

12.1 Place of Performance: The customer’s primary place of performance is in the 2231 Crystal Drive, Suite 800, Arlington, VA 22202.

12.2 Hours of Operation and Workforce: Contract performance for facilities management operations and shall be during normal business hours, Monday through Friday, 0700-1700, except Federal holidays or when the Government facility is closed due to local or national emergencies, administrative closings, or similar Government-directed facility closings. Building security guard service for after-hour coverage to cover the perimeters of Suite 800 East (NCR) and Suite 800 West (NTC) is required Weekdays (Mon-Fri), 1630-0730 and Weekends (Sat-Sun) and Federal Holidays 24 hours.

The Contractor shall at all times maintain an adequate and relevant skilled work force for the uninterrupted performance of all tasks defined within this PWS. The Contractor shall consider workforce relevance to the performance of the job, experience, stability, and continuity as essential factors when hiring personnel. All related training, continuing education, certification courses, and other similar events are the financial responsibility of the Contractor, except as otherwise specified.

12.3 Federal Holidays: The contractor shall observe the same holidays observed by the Government, as follows:

HOLIDAY
WHEN OBSERVED
New Year’s Day
January 1 or the Friday preceding or Monday following
Martin Luther King’s Birthday
3rd Monday in January
President’s Day
3rd Monday in February
Memorial Day
Last Monday in May
Independence Day
July 4 or the Friday preceding or Monday following
Labor Day
First Monday in September
Columbus Day
2nd Monday in October
Veterans Day
November 11 or the Friday preceding or Monday following
Thanksgiving Day
4th Thursday in November
Christmas Day
December 25 or the Friday preceding or Monday following

13.0 Government Furnished Facilities: The Government will provide facilities for 3 full time employees in the NTC offices.

13.1 Utilities: All utilities in Government facilities will be available for the Contractor’s use in performance of duties outlined in this PWS. The Contractor shall instruct employees in utilities conservation practices. The Contractor shall be responsible for operating under conditions that preclude the waste of utilities.

14.0 Organizational Conflict of Interest (OCI): The guidelines and procedures of FAR 9.5 will be used in identifying and resolving any issues of organizational conflict of interest. In the event that this contract requires activity that would create an actual or potential conflict of interest, the Contractor shall:

(a) Notify the contracting officer of the actual or potential conflict, and not commence work on any portion of the contract that involves a potential or actual conflict of interest until specifically notified by the contracting officer to proceed;

(b) Identify the conflict and recommend to the contracting officer an alternate approach which would avoid the conflict;

If the contracting officer determines that it is in the best interest of the Government to commence work, notwithstanding a conflict of interest, a request for waiver shall be submitted in accordance with FAR 9.503.

15.0 Problem Resolution: The contractor shall bring problems, or potential issues, affecting performance to the attention of the CR and GSA SCO as soon as possible. Verbal reports shall be followed up with written reports when directed. This notification shall not relieve the contractor of its responsibility to correct problems for which they are responsible. The contractor shall work cooperatively with the Government to resolve issues as they arise.

16.0 Contract Funding: It is anticipated that this Firm-Fixed Price contract is expected to be incrementally funded.

17.0 Past Performance Reporting: In accordance with FAR 42.15, Contractor Performance Information, interim and final past performance information will be submitted by the GSA SCO, CS or COR. Per GSAM 542.1503(c), the Contracting Office Director will make the final decision regarding disagreements related to performance evaluations between the contracting officer and the contractor.

18.0 Personal Services/Inherently Governmental Functions: In this effort, the contractor shall provide strictly non-personal services and shall work as an independent contractor not subject to supervision or control by the Government. The contractor shall advise and assist the Government, but shall not make final decisions or certifications on behalf of the Government, nor perform any inherently Government functions. The contractor and its employees shall not represent the Government nor appear to represent the Government in performance of these contract services. At all times, contractor personnel shall wear appropriate identification (in accordance with applicable Government policy), identifying themselves as contractor personnel. At all meetings, conferences, or sessions with Government personnel, contractor personnel shall clearly identify their status as contractor employees. While performance of this effort shall not require inherently governmental services, it may include services that are closely associated with inherently governmental functions as defined in Section 804 of the FY 2005 National Defense Authorizations Act. All reports and draft documentation delivered under this contract are the property of the U.S. Government unless properly identified, noted, and documented as specified in the contract.

The Client will not direct the contractor to do the following:

· Assign additional work outside the original scope of work

· Direct a change

· Increase/decrease costs or period of performance

· Change any of the terms and conditions of the contract

· Increase the scope of the contract

· Create a binding obligation upon the contractor or the Government

The client has determined that use of the GSA contract to satisfy this requirement is in the best interest of the government, economic and other factors considered, and this contract is not being used to procure personal services prohibited by the Federal Acquisition Regulation (FAR) Part 37.104 titled “Personal Services Contract”.

18.1 Limitations of Contractor Responsibilities: The Government shall exercise all signatory and decision-making authority relative to the assigned tasks. The Government shall monitor all work in progress to ensure correctness and completeness. Contractor personnel will be provided Contractor support guidelines consistent with prohibitions on personal services contracting and inherently governmental functions. Specifically, the Contractor shall not:

· Approve, decide, or sign as a Contracting Officer;

· Negotiate with Government suppliers;

· Accept or reject supplies or services;

· Determine disposal of Government property;

· Direct other Contractor or Government personnel;

· Determine cost reasonableness, allowability, or allocability;

· Vote on a source selection board;

· Supervise Government personnel;

· Approve Government requirements or plans; or

· Determine policy.

This list is not all inclusive and additional restrictions are included in FAR 7.503. Under the guidelines of non-personal services contracts, the Contracting Officer shall have technical, non-supervisory, oversight responsibilities of Contractor personnel.

19.0 Section 508 Compliance: The Industry Partner shall support the Government in its compliance with Section 508 throughout the development and implementation of the work to be performed. Section 508 of the Rehabilitation Act of 1973, as amended (29 U.S.C. 794d) requires that when Federal agencies develop, procure, maintain, or use electronic information technology, Federal employees with disabilities have access to and use of information and data that is comparable to the access and use by Federal employees who do not have disabilities, unless an undue burden would be imposed on the agency. Section 508 also requires that individuals with disabilities, who are members of the public seeking information or services from a Federal agency, have access to and use of information and data that is comparable to that provided to the public who are not individuals with disabilities, unless an undue burden would be imposed on the agency.

The Industry Partner shall review the following Web sites for additional Section 508 information:

http://www.section508.gov/index.cfm?FuseAction=Content&ID=12 http://www.access-board.gov/508.htm http://www.w3.org/WAI/Resources

20.0 Invoicing and Payment: Invoices shall be submitted simultaneously to GSA’s electronic Web-Based Order Processing System (currently ITSS) and to GSA’s Financial Operations and Disbursement Branch (BCEB) not later than five (5) workdays after acceptance by the Government of the product, service, and/or cost item. In the absence of Government acceptance of services within thirty (30) days, the contractor shall submit an invoice. Invoices shall be submitted not more frequently than monthly through GSA’s electronic Web-Based Order Processing System (currently ITSS) to allow the client to electronically accept and certify services received by the CR. Electronic acceptance by the CR is considered concurrence and acceptance of services. The contractor shall also submit a proper invoice to GSA’s BCEB.

Original invoices shall be marked (stamped) “Original Copy” and submitted to GSA. For revised invoices, the contractors shall provide: 1) a distinguishing invoice number, 2) a brief explanation and 3) a cross reference to any previous invoice submission(s) for purposes of tracking and avoiding duplicate payments. The contractors can distinguish revised invoices by inserting an "R" at the end of the original invoice number, i.e. Inv123456 (original), Inv123456R (revised).

Contractor shall submit an electronic invoice on GSA’s Kansas City web site, www.finance.gsa.gov.

This is a Firm-Fixed Price contract and payment will be based on acceptance of the established work products. A performance and payment schedule shall be established after award of the contract. The payment schedule shall be based upon interim deliverables and milestones and shall be closely aligned with the performance schedule. These milestones may be associated with the monthly progress reports and interim deliverables. During contract performance, if a contractor deviates from their performance schedule then the Government will adjust payment to reflect the contractor’s actual level of performance. The contractor shall provide a proposed performance and payment schedule within ten (10) calendar days after award.

The invoice shall be submitted on official letterhead and shall include the following information at a minimum.

a. Invoice Number – do not use any special characters; ITSS and the invoice shall match

b. ACT Number from GSA Form 300, Block 4

c. GSA Order Number – shall match ITSS

d. Contract Number from GSA Form 300, Block 3

e. Point of Contact and Phone Number

f. Remittance Address

g. Period of Performance for the billing period

h. Charges, identified by deliverable or line item(s), with a narrative description of the service performed. Labor (overtime), reimbursable costs, and other charges (e.g., G&A) shall be broken out as follows:

· Skill Level Number, Associated Skill Level Name, and Employee Name

· Actual Hours Worked During the Billing Period

· Travel itemized by individual and trip; backup information is required to substantiate the traveler’s name, dates of travel, destination, purpose of travel and cost (airfare, lodging, per diem and other expenses) for each trip. This information shall be provided in sufficient detail to allow verification of JTR compliance

· Support items itemized by specific item and amount

i. Prompt Payment Discount, if offered

j. Total Invoice Amount – shall match the acceptance information posted in ITSS and cannot exceed the current funding allotted to the order or the overall order ceiling.

Invoices for final payment shall be so identified and submitted when the contract has been completed and no further charges are to be billed.

The contractor’s information in the System for Award Management (SAM) https://www.sam.gov, shall always match the contractor’s information in GSA’s electronic Web-Based Order Processing System (currently ITSS). Incorrect or non-matching information is the contractor’s responsibility and will result in rejected invoices or other similar delays in payment.

21.0 Contract Closeout: The contractor shall submit a final invoice within forty-five (45) calendar days after the end of the Performance Period. After the final invoice has been paid the contractor shall furnish a completed and signed Release of Claims (GSA Form 1142) to the SCO. This release of claims is due within fifteen (15) calendar days of final payment.

22.0 Applicable FAR and DFAR Clauses and Provisions:

The following are the Federal Acquisition Regulation (FAR) and Defense Federal Acquisition Regulation (DFAR) provisions and clauses in affect for this order:

FAR 52.202-1Definitions (Jul 2004)
FAR 52.203-3Gratuities (Apr 1984)
FAR 52.203-5Covenant Against Contingent Fees (Apr 1984)
FAR 52.203-6Restrictions on Subcontractor Sales to the Government (Sep 2006)
FAR 52.203-7Anti-Kickback Procedures (Oct 2010)
FAR 52.203-8Cancellation, Rescission, and Recovery of Funds for Illegal or Improper Activity (Jan 1997)
FAR 52.203-10Price or Fee Adjustment for Illegal or Improper Activity (Jan 1997)
FAR 52.203-12Limitation on Payments to Influence Certain Federal Transactions (Oct 2010)
FAR 52.203-14Display of Hotline Poster(s) (Dec 2007)
FAR 52.203-16Preventing Personal Conflicts of Interest (Dec 2011)
FAR 52.204-2Security Requirements (Aug 1996)
FAR 52.204-6Data Universal Numbering System Number (Jul 2013)
FAR 52.204-9Personal Identity Verification of Contractor Personnel (Sep 2007)
FAR 52.204-10Reporting Executive Compensation and First-Tier Subcontract Awards (Jul 2010)
FAR 52.204-12Data Universal Numbering System Number Maintenance (Dec 2012)
FAR 52.204-13System for Award Management Maintenance (Jul 2013)
FAR 52.209-6Protecting the Government’s Interest when Subcontracting with Contractor’s Debarred, Suspended, or Proposed for Debarment (Aug 2013)
FAR 52.209-9Updates of Publically Available Information Regarding Responsibility
Matters (Jul 2013)
FAR 52.210-1Market Research (Apr 2011)
FAR 52.212-1Instructions to Offerors-Commercial Items (Jun 2008)
FAR 52.212-4Contract Terms and Conditions Commercial Items (Jun 2010)
FAR 52.215-22Limitations on Pass-Through Charges – Identification of Subcontractor Effort (Oct 2009)
FAR 52.215-23Limitations on Pass-Through Charges (Oct 2009)
FAR 52.216-7Allowable Cost and Payment (Dec 2002)
FAR 52.217-8Option to Extend Services (Nov 1999)
FAR 52.219-8Utilization of Small Business Concerns (Jan 2011)
FAR 52.222-54Employment Eligibility Verification (E-verify) (Jan 2009)
FAR 52.223-18Contractor Policy to Ban Text Messaging While Driving (Sep 2010)
FAR 52.224-1Privacy Act Notification (Apr 1984)
FAR 52.224-2Privacy Act (Apr 1984)
FAR 52.227-14Rights in Data-General (Dec 2007)
FAR 52.232-1Payments (Apr 1984)
FAR 52.232-22Limitation of Funds (Apr 1984)
FAR 52.233-4Applicable Law for Breach of Contract Claim (Oct 2004)
FAR 52.237-3Continuity of Services (Jan 1991)
FAR 52.243-1Changes – Fixed Price (Aug 1987)
FAR 52.244-6Subcontracts for Commercial Items (Dec 2013)

FAR 52.212-5 Contract Terms and Conditions Required to Implement Statutes or Executive Orders - Commercial Items (Jan 2014)

(a) The Contractor shall comply with the following Federal Acquisition Regulation (FAR) clauses, which are incorporated in this contract by reference, to implement provisions of law or Executive orders applicable to acquisitions of commercial items:

(1) 52.222-50, Combating Trafficking in Persons (FEB 2009) (22 U.S.C. 7104(g)).

____ Alternate I (AUG 2007) of 52.222-50 (22 U.S.C. 7104(g)).

(2) 52.233-3, Protest After Award (AUG 1996) (31 U.S.C. 3553).

(3) 52.233-4, Applicable Law for Breach of Contract Claim (OCT 2004) (Pub. L. 108-77, 108-78).

(b) The Contractor shall comply with the FAR clauses in this paragraph (b) that the contracting officer has indicated as being incorporated in this contract by reference to implement provisions of law or Executive orders applicable to acquisitions of commercial items:

[Contracting Officer check as appropriate.] _X_ (1) 52.203-6, Restrictions on Subcontractor Sales to the Government (Sept 2006), with Alternate I (Oct 1995) (41 U.S.C. 253g and 10 U.S.C. 2402).

___ (2) 52.203-13, Contractor Code of Business Ethics and Conduct (Apr 2010) (Pub. L. 110-252, Title VI, Chapter 1 (41 U.S.C. 251 note)).

___ (3) 52.203-15, Whistleblower Protections under the American Recovery and Reinvestment Act of 2009 (Jun 2010) (Section 1553 of Pub L. 111-5) (Applies to contracts funded by the American Recovery and Reinvestment Act of 2009).

_X_ (4) 52.204-10, Reporting Executive compensation and First-Tier Subcontract Awards (Jul 2013) (Pub. L. 109-282) (31 U.S.C. 6101 note).

___ (5) 52.204-11, American Recovery and Reinvestment Act—Reporting Requirements (Jul 2010) (Pub. L. 111-5).

___ (6) 52.204-14, Service Contract Reporting Requirements (Jan 2014) (Pub. L. 111-117, section 743 of Div. C).

___ (7) 52.204-15, Service Contract Reporting Requirements for Indefinite-Delivery Contracts (Jan 2014) (Pub. L. 111-117, section 743 of Div. C).

___ (8) 52.209-6, Protecting the Government’s Interest When Subcontracting with Contractors Debarred, Suspended, or Proposed for Debarment (Aug 2013) (31 U.S.C. 6101 note).

_X_ (9) 52.209-9, Updates of Publicly Available Information Regarding Responsibility Matters (Jul 2013) (41 U.S.C. 2313).

___ (10) 52.209-10, Prohibition on Contracting with Inverted Domestic Corporations (May 2012) (section 738 of Division C of Public Law 112-74, section 740 of Division C of Pub. L. 111-117, section 743 of Division D of Pub. L. 111-8, and section 745 of Division D of Pub. L. 110-161).

___ (11) 52.219-3, Notice of HUBZone Set-Aside or Sole-Source Award (Nov 2011) (15 U.S.C. 657a).

___ (12) 52.219-4, Notice of Price Evaluation Preference for HUBZone Small Business Concerns (Jan 2011) (if the offeror elects to waive the preference, it shall so indicate in its offer)(15 U.S.C. 657a).

___ (13) [Reserved] ___ (14)(i) 52.219-6, Notice of Total Small Business Aside (Nov 2011) (15 U.S.C. 644).

___ (ii) Alternate I (Nov 2011).

___ (iii) Alternate II (Nov 2011).

___ (15) (i) 52.219-7, Notice of Partial Small Business Set-Aside (June 2003) (15 U.S.C. 644).

___ (ii) Alternate I (Oct 1995) of 52.219-7.

___ (iii) Alternate II (Mar 2004) of 52.219-7.

___ (16) 52.219-8, Utilization of Small Business Concerns (Jul 2013) (15 U.S.C. 637(d)(2) and (3)).

___ (17) (i) 52.219-9, Small Business Subcontracting Plan (Jul 2013) (15 U.S.C.

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