TORP_0327.docx

DOD COUNTER NARCO-TERRORISM PROGRAM OFFICE (CNTPO)

PROGRAM AND OPERATIONS SUPPORT

AFGHANISTAN TELEPHONIC INTERCEPTION UNIT (TIU) TRANSLATOR/LINGUIST SUPPORT

PERFORMANCE WORK STATEMENT (PWS)

DOD COUNTER NARCO-TERRORISM PROGRAM OFFICE (CNTPO)

PROGRAM AND OPERATIONS SUPPORT

AFGHANISTAN TELEPHONIC INTERCEPTION UNIT (TIU) TRANSLATOR/LINGUIST SUPPORT

PERFORMANCE WORK STATEMENT (PWS)

TORP 0327 – 9 SEPTEMBER 2013 REV 01

1.0 MISSION OBJECTIVE.

The objective of the DoD Counter Narco-Terrorism Program Office (CNTPO) is to provide services, equipment, material and minor construction services that will improve the capability and capacity of the DoD, Federal and State agencies, and partner nation agencies to detect, deter/disrupt, and defeat the threat to U.S. national security posed by trafficking of illicit products such as drugs, small arms and explosives, precursor chemicals, people, and illicitly-gained and laundered money; terrorism; and global threats such.

2.0 SCOPE.

The Task Order (T/O) objective is to provide translator/linguist support to the law enforcement investigators of the Telephonic Interception Unit (TIU) in its conduct of criminal investigations as described in Section 3.0.

3.0 PERFORMANCE REQUIREMENTS.

The contractor shall provide and maintain personnel with the necessary experience, education, training and skills, as well as all required equipment, material, supplies, etc., to fully support the TIU translator/linguist program. Personnel shall work in direct support of Drug Enforcement Agency (DEA) training and mentoring activities in Afghanistan. The contractor is authorized to use local private sector companies and workers, and locally-produced materials and equipment. The contractor shall develop a retention plan for linguists to address historic retention issues with a program requiring these specialized skill-sets and language skills. The contractor shall provide proof each quarter as part of its CDRL A002, that the contractor has assessed and addressed market price adjustments for the skill-sets required to support this T/O.

3.1 GENERAL.

3.1.1 Translator/Linguist Function and Duty Requirements.

The contractor shall comply with Attachment 1, “Contract Linguist Policy” and shall demonstrate compliance throughout the term of this T/O. All translators/linguists shall be capable of performing the following duties:

· Preparing typed English translations from other source media;

· Performing quality control reviews of completed work;

· Validating the accuracy of completed translations and transcriptions (reference section 3.1.4);

· Appearing in court when subpoenaed to testify;

· Interpreting oral conversations;

· Monitoring, translating, transcribing, interpreting, performing quality control and performing validating services. Translators/linguists shall be responsible for monitoring varying numbers of communications intercepts during any given shift;

· Providing reliable and accurate transcriptions, translation or interceptions and/or summaries of source materials or intercepts, into English, as required by TIU direction. All translators/linguists shall be capable of performing multi-functional duties (i.e., when not intercepting, there may be a requirement to translate or transcribe source materials/documents and/or perform quality control functions on documents/materials completed by other translators/linguists);

· Attend TIU/DEA-sponsored training pertaining to the operation and upgrade of specific equipment and software utilized by TIU/DEA. The equipment and software may include audio recording machines, computerized word processor/data management software and other pertinent equipment determined as necessary;

· Perform, as required, administrative duties related to tasks. Such duties may include, but are not limited to, placing log sheets, line sheets, duplicating tapes and/or summaries into binders, copying and stapling related paperwork, and labeling storage boxes; and

· Understand and comply with regulations, as provided by TIU, which may be imposed by the Government of Afghanistan or other official entity.

3.1.2 Pre-Screening and Qualifying.

The contractor shall be responsible for selecting and pre-screening qualified translators/linguists. All translators/linguists shall conversationally speak and write English and shall speak and write at least one of the languages required by this PWS. Translators/linguists speaking more than one target language may not be counted twice to achieve the staffing requirements. Pre-screening and qualifying consists of ensuring that each translator/linguist meets the following requirements:

· Clear background, criminal and credit checks, including developing at least two independent background references;

· Medical examination to include drug screening;

· Complete and accurate security clearances; and,

· Language proficiency testing in the target language(s) and English in the four basic communications skills (listening, reading, writing, and speaking). Evidence of language proficiency testing is required for each translator/linguist (Section 3.1.3).

3.1.3 Language Proficiency Requirements.

At a minimum, each translator/linguist shall have:

· Sufficient English language comprehension to be able to understand and respond to oral and written communication;

· The ability to understand basic elements of speech in a standard dialect. Standard dialect refers to the listening skill that is the ability to understand the essentials of all speech including technical discussion within a special field;

· Skills necessary to listen and comprehend the required foreign language(s) with native or near-native ability and ability to follow accurately the basic elements of conversations and telephone calls;

· Skills necessary to read and comprehend the required foreign language with native or near-native ability, and to read and understand various text-types;

· Ability to comprehend slang and colloquial expressions in the required foreign language and translate them into their English equivalent;

· Effective understanding of face-to-face speech with sufficiently broad vocabulary that paraphrasing or explanations are unnecessary;

· Ability to work well under pressure to meet specific deadlines;

· Initial hiring goal for basic typing/word processing skills of at least thirty (30) words per minute (wpm) in their native language and at least fifteen (15) wpm in English;

· Normal operating requirements (within 45 days of hiring) for basic typing/word processing skills of at least thirty-five (35) wpm in their native language and at least twenty (20) wpm in English;

· Ability to understand requirements necessary to perform specific tasks being processed and produced; and, Language proficiency rating of three (3) or above in speaking, listening, reading, writing, and congruity judgment in the target language and a proficiency rating of three (3) or above in speaking, listening, reading, writing, and congruity judgment in English is required. The contractor shall provide such language testing in accordance with testing and evaluation standards used by the Interagency Language Roundtable (http://www.govtilr.org/).

3.1.4 Quality Control.

The contractor shall provide quality control (QC) over linguist personnel and over work performed. The contractor’s overall QC plan (CDRL A00G) shall also include a quality control component composed of not more than four translators/linguists who shall routinely review translator/linguist work product and validate the translations. The quality control component shall also require urinalysis, and background checks. Quality control measures and results shall be reported as part of the monthly report.

The contractor shall provide a draft listing its proposed monthly metrics to the T/O Contracting Officer’s Representative (COR) or T/O Technical Monitor (TM) no later than the post-award task order kick-off meeting. This draft listing shall be jointly reviewed with the USG team no later than 90 calendar days after T/O award, to ensure metrics are accurately capturing appropriate performance indicators and are in accordance with identified CDRLs (reference section 9.0).

3.1.5 Training.

The contractor shall provide a translator/linguist training position to manage the typing skills of the translator/linguist employees. The contractor shall provide a typing skills improvement program to support the translator/linguist employee staff.

Any translators/linguists who require typing skill improvements from initial hire wpm requirements to meet normal operating wpm requirements shall participate in the typing improvement program until they meet the normal operating wpm requirements for basic typing/word processing in their native and English language. Any translator/linguist that is unable to meet the normal operating wpm requirements for basic typing/word processing in their native and the English language within nine (9) months of hire shall be removed from the employee roster of translators/linguists supporting this task order.

Any translator/linguist that is unable to maintain the normal operating wpm requirements for basic typing/word processing in their native and the English languages shall participate in the typing improvement program until they meet the normal operating wpm requirements for basic typing/word processing in their native and English language. Any translator/linguist that is unable to re-attain the normal operating wpm requirements for basic typing/word processing in their native and the English languages within six (6) months of entering the typing improvement program shall be removed from the employee roster of translators/linguists supporting this task order.

The T/O COR or T/O TM may waive the basic typing skill proficiency level under extenuating circumstances. The TM shall evaluate the circumstances on a case-by-case basis and if appropriate, shall accept typing skills of less than thirty five (35) words per minute (wpm) in their native language and at least twenty (20) wpm in English.

The contractor shall provide wpm statistics for all translator/linguist employees in each monthly report.

3.2 Base Year – Translators/Linguists.

The contractor shall provide and maintain a constant pool of fifty (50) approved and vetted translators/linguists. Translators/linguists as a group shall speak a mix of Pashtun, Dari, and Baluchi. The specific ratio of language requirements shall be determined by the COR and/or TM to accommodate operational needs. For planning purposes, the Contractor may assume an initial ratio of twenty (20) Pashtun, twenty (20) Dari and ten (10) Baluchi translators/linguists. Changes to the ratio shall be coordinated with the contractor to ensure adequate time to obtain the proper mix of translators/linguists.

The contractor shall provide local travel and accommodations for the translators/linguists as appropriate to support no less than five (5) concurrent, 1 week, missions requiring travel within Afghanistan.

3.3 Option A – Translators/Linguists.

The contractor shall provide and maintain a constant pool of fifty (50) approved and vetted translators/linguists. The specific ratio of language requirements shall be determined by the COR and/or TM to accommodate operational needs. For planning purposes, the contractor shall assume an initial ratio of thirty (30) Pashtun and twenty (20) Dari translators/linguists. Changes to the ratio shall be coordinated with the contractor to ensure adequate time to obtain the proper mix of translators/linguists.

The contractor shall provide local travel and accommodations for the translators/linguists as appropriate to support no less than five (5) concurrent, 1 week, missions requiring travel within Afghanistan.

3.4 Option B – Translators/ Linguists.

The contractor shall provide and maintain a constant pool of fifty (50) approved and vetted translators/linguists. The specific ratio of language requirements shall be determined by the COR and/or TM to accommodate operational needs. For planning purposes, the contractor may assume an initial ratio of thirty (30) Pashtun and twenty (20) Dari translators/linguists. Changes to the ratio shall be coordinated with the contractor to ensure adequate time to obtain the proper mix of translators/linguists.

The contractor shall provide local travel and accommodations for the translators/linguists as appropriate to support no less than five (5) concurrent, 1 week, missions requiring travel within Afghanistan.

3.5 Option C – Translators/ Linguists.

The contractor shall provide and maintain a constant pool of fifty (50) approved and vetted translators/linguists. The specific ratio of language requirements shall be determined by the COR and/or TM to accommodate operational needs. For planning purposes, the contractor may assume an initial ratio of fifteen (15) Pashtun, ten (10) Dari, ten (10) Balochi, four (4) Uzbeki, three (3) Nuristani, four (4) Pashai, two (2) Punjabi and two (2) Urdu translators/linguists. Changes to the ratio shall be coordinated with the contractor to ensure adequate time to obtain the proper mix of translators/linguists.

The contractor shall provide local travel and accommodations for the translators/linguists as appropriate to support no less than five (5) concurrent, 1 week, missions requiring travel within Afghanistan.

3.6 Option D – Translators/Linguists for Specialty Languages.

The contractor shall provide up to ten (10) additional approved and vetted translators/linguists, supporting up to five (5) specialty languages representative of the languages/dialects in the place of performance. The specific ratio of language requirements shall be determined by the COR and/or TM to accommodate operational needs.

3.7 Option Year 1 – Translators/ Linguists.

Requirements are the same as the Base Year to include Options A through D.

4.0 WORK HOURS AND LOCATION.

The principal place of performance for this T/O shall be in Afghanistan. The contractor may be required to provide labor hours in excess of 40 hours per work week to include holiday and weekends, and/or during irregular times and shifts based upon DEA or TIU operations and exercises. The contractor shall be prepared to provide translator/linguist support 24/7 with individuals performing shift work as deemed appropriate by the TIU based on expected workload and available workstations. Expected primary workload is primarily done during daytime hours with some work performed on swing shift and midnight shift.

5.0 OTHER PERFORMANCE REQUIREMENTS.

5.1 Defense Base Act (DBA) Insurance.

All personnel performing duties Outside the Continental United States (OCONUS) shall be included in and insured with a policy covering DBA requirements. DBA insurance for all personnel performing work OCONUS under this task order is required.

5.2 Meetings, Briefings, and Publications.

The contractor shall participate in technical interchange meetings, to be scheduled upon request of the responsible Contracting Officer or written designee, to discuss and to informally evaluate the contractor’s efforts and accomplishments in direct relation to specific T/Os. During the meetings, the contractor shall present necessary data to enable a joint review of its various assigned tasks, attendant schedules, and resource expenditures. The contractor shall present and participate in technical discussions and shall inform, in a timely fashion, the TM of any problems with contract execution and any proposed solutions. The contractor shall attend and participate in other meetings, as scheduled by the responsible contracting officer or written designee.

6.0 TEMPORARY DUTY (TDY) TRAVEL.

The contractor shall perform TDY non-local travel, as required in the performance of this T/O, as directed by the TM. The contractor shall provide the performance of this task order OCONUS; specific country includes Afghanistan. All travel required and approved under this T/O will be paid IAW the Basic Contract by reimbursement to the contractor. Only required travel previously approved by the TM will be reimbursed under this T/O.

7.0 GOVERNMENT FURNISHED EQUIPMENT OR MATERIAL (GFE/GFM).

The DEA will provide access to work stations and all work related materials to include paper, pens, computers, on-base phones, recording machines, etc. There are approximately 50 workstations currently available.

The DEA will also provide meals for translators/linguists on duty. A minimum of 3 meals will be provided for each 8-hour shift. Meals shall be prepared in accordance with local customs.

Travel and associated costs for linguists testifying in court (Section 3.1) will be at Government expense.

Costs associated with attendance at TIU/DEA-sponsored training pertaining to the operation and upgrade of specific equipment and software utilized by TIU/DEA (Section 3.1) will be at Government expense.

8.0 SECURITY.

All work performed under this T/O shall be unclassified.

9.0 TASK ORDER DELIVERABLES.

Unless specified otherwise in this PWS, the term “days” will refer to the number of calendar days after the effective date of this T/O.

9.1 The following deliverables are required as set forth in the Basic Contract:

Table 9.1a Basic Contract Deliverables

*Copies are to be submitted electronically whenever possible. Recipients at a minimum should include the COR and TM.

**Unless specified otherwise, number of days after the effective date of this T/O.

9.0 9.1

9.1.1 Contractor’s Progress Report. (CDRL A002)

The Contractor shall provide a monthly report summarizing all tasks performed, meetings, reports, presentations, deliverables, problem areas, and any additional services provided during the previous month. These reports shall be delivered in accordance with CDRL A002 Contractor’s Progress Report of the Basic Contract. These reports are due ten (10) calendar days from the end of the previous month. The contractor’s progress report shall, at a minimum, also contain:

· A monthly chart reporting translator/linguist staffing numbers, by language and option;

· Results of quality control efforts;

· Wpm statistics for all translator/linguist employees per month;

· A brief outline of tasks completed for the month;

· Planned staffing shortages; and,

· Projected date(s) for full staffing/full proficiency levels.

9.1.2 Funds and Man-hour Expenditure Report. (A00F)

The contractor shall provide a report detailing all current financial status with no Other Direct Cost (ODC) Category. If a miscellaneous category is used, expenditures shall be broken out in notes. All expenditures greater than $2,500 will be separately identified in the report. As each month progresses, the Monthly Financial Report shall be updated with the actual expenditures of the reporting month and clearly show the previous months and cumulative totals. The report shall show estimates at completion and any related metrics associated with the task order. Reports shall include, but are not limited to, aircraft expenses, fuel, per diem, travel, force protection, and labor. Other items submitted in the Monthly Financial Report and deemed necessary by the Government shall only be added with approval of the Contracting Officer. These reports shall be delivered in accordance with CDRL A00F Expenditure Report of the Basic Contract. These reports are due ten (10) calendar days from the end of the previous month.

9.1.3 Task Order Management Plan. (CDRL A00G)

The Contractor shall provide a management plan that shall define a management system to plan and control this T/O effort. The management plan must delineate how the Contractor plans to accomplish the effort supporting the specific T/O, to include a breakout of Direct Productive Person Hours (DPPHs), travel, material, other direct charge DBA Insurance, a milestone schedule, and a schedule for the planned expenditure of funds. The Contractor shall provide a listing of their key personnel as well as a proposed list of key management personnel.

At a minimum, but not limited to, the Contractors Management Plan shall include the following:

· Project Team Organization Structure

· Roles and Responsibilities

· Cost Management

· Schedule Management

· Resource Management

· Technical Management of the Task

· Property Management

· Risk Management

· Configuration and Data Management

· Quality Management

· Monitoring and Control

· Reporting

· Identification of Key Personnel’s Duties

9.1.4 Task Order Quality Control Plan. (CDRL A00G)

The Contractor shall provide a draft T/O Quality Control (QC) Plan with their response to the TORP. The final plan shall be provided within ten (10) days after the date of the task order award. At a minimum, the T/O QC Plan shall address the following:

· QC Execution: The plan shall discuss specifically how the prime contractor shall execute its QC responsibilities. The T/O QC Plan shall include a clearly defined QC process, key performance indicators, QC schedules and QC personnel, by name, to include those that will be performing subcontractor oversight and oversight of activities in-theater. The plan shall address how QC trend analysis and tracking of corrective actions will be accomplished. The T/O QC Plan shall discuss the prime's management activity that will provide oversight and involvement in the QC process. QC personnel should not be buried in the organization, but should have a direct line to upper management.

· Reporting: Monthly status reports shall specifically discuss QC activities over the reporting period and planned activities for the next period. Information shall specifically address who conducted the QC, when was the QC executed, how QC was executed, and what the findings and corrective actions were. Trends over time shall be discussed.

· Invoice QC and Review: The contractor shall discuss how invoice reviews will be conducted, to include discussion on how the primes, subcontractor and supplier supporting data will be reviewed for consistency with task order requirements and the contractor's approach to execute the task order.

9.1.5 Operations Security (OPSEC) Plan. (A001)

The Contractor shall develop and implement an OPSEC Plan for control of critical program information, classified material, and sensitive data. The plan, as updated, shall continue to conform to the requirements of the DD Form 1423, DD Form 254 (DoD Contract Security Classification Specification), and further instructions contained in the current AFI 10-701

9.1.6 Status Meeting (CDRL A003)

The Contractor shall provide a status review either in person, via teleconference, or via electronic mail within ten (10) calendar days of a request by the KO, COR or TM. This will include a PowerPoint presentation which will address current status of the T/O, including a technical/management review, a financial review (at a minimum the status of invoicing), anticipated risks/risk mitigations, delivery status including anticipated dates, status of any export compliance/ITAR issues (if required), Technical Assistance Agreements (if required), country clearance issues for personnel traveling OCONUS, anticipated modifications, etc.

9.1.7 Program Reviews. (CDRL A004)

The contractor shall support Program Reviews (commonly called Program Management Reviews (PMRs)) in support of CNTPO which typically occur once per calendar quarter, but may be scheduled as necessary. Formats for PMRs will be provided by the COR ahead of PMRs. In addition, the dates and locations will be announced well in advance of the meetings. In some cases, time will be allotted for the Contractor to meet individually with representatives from CNTPO to discuss contractual issues.

9.1.8 Licenses, Export Agreements & Certifications (CDRL A00H)

The contractor shall provide export control documentation, to include a cover letter describing purpose of submission, POC, Contract/TORP #; Description of each attachment/encl; original document(s) and nomenclature (if revision). Attachments should be originals or certified originals and be dates, signed by cognizant authority, and indicate specific agreement terms. English translation of foreign language documents is required. This documentation is due five (5) days prior to final delivery, unless otherwise specified in task order.

9.2 The following deliverables are required as stated in this task order.

Table 9.2a Task Order Unique Deliverables

*Copies are to be submitted electronically whenever possible. Recipients at a minimum should include the COR and TM.

**Unless specified otherwise, number of days after the effective date of this T/O.

9.2.1 Master Schedule. (A00G)

The Contractor shall create, maintain, and provide a Master Project Schedule for Government approval. The schedule may be incorporated in the standard monthly report deliverable with any updates specifically noted. The schedule must cover all phases of the project from kick off to task order close out. The Master Schedule must clearly show; but is not be limited to, the following information as applicable:

Milestones for staffing Milestones for Training Milestones showing all Deliverables

9.2.2 Weekly Status Reports. (A00G)

The contractor shall provide a weekly report highlighting tasks preformed, meetings, reports, presentations, deliverables personnel changes/rotations for the previous week.

APPENDIX A

PERFORMANCE REQUIREMENTS SUMMARY MATRIX.

PERFORMANCE

OBJECTIVE

PERFORMANCE STANDARD

(PWS reference)

1 fill rate = [(1 – (# of unfilled positions / # of positions at full strength2)) x 100%]

2 based on PWS and/or Contractor’s stated approach

3 language rating 3 or greater & 40 wpm

Contractor meets an average fill rate1 of at least 95% for all labor positions and a fill rate of at least 100% for key labor positions and at least 90% of personnel meet minimum qualifications for language and typing proficiency3

Contractor meets an average fill rate1 of at least 90% for all labor positions and a fill rate of at least 100% for key labor positions and at least 90% of personnel meet minimum qualifications for language and typing proficiency3

Contractor meets an average fill rate1 of less than 90% for all labor positions or a fill rate of less than 100% for key labor positions or less than 90% of personnel meet minimum qualifications for language and typing proficiency3

Contractor meets an average fill rate1 of less than 75% for all labor positions or a fill rate of less than 80% for key labor positions or less than 70% of personnel meet minimum qualifications for language and typing proficiency3

*- results in a missed milestone, adverse performance or requires additional funding to correct

No more than 5 deviations from Contractor’s approved T/O Management plan and no more than 2 examples of adverse task order performance* due to a risk factor not originally identified in the approved T/O Management Plan

*- As identified by the COTR, TM, or SME

1 e.g., failure to fully meet a requirement; or results in a negative cost or schedule impact

(2) or fewer examples of TO adverse performance1 that should have been prevented with appropriate prime Contractor oversight and a subjective rating by the COR of 3 or higher (Likert scale of 1(Rarely manages subcontractor performance effectively) to 5 (Consistently manages subcontractor performance effectively))

(5) or fewer examples of TO adverse performance1 that should have been prevented with appropriate prime Contractor oversight and a subjective rating by the COR of 3 or higher (Likert scale of 1(Rarely manages subcontractor performance effectively) to 5 (Consistently manages subcontractor performance effectively))

More than (5) examples of TO adverse performance1 that should have been prevented with appropriate prime Contractor oversight or a subjective rating by the COR of less than 3 (Likert scale of 1(Rarely manages subcontractor performance effectively) to 5 (Consistently manages subcontractor performance effectively))

More than (7) examples of TO adverse performance1 that should have been prevented with appropriate prime Contractor oversight, or a subjective rating by the COR of less than 2 (Likert scale of 1(Rarely manages subcontractor performance effectively) to 5 (Consistently manages subcontractor performance effectively))

2 48CFR1501.602-3(a)

Requests for information are responded to within 5 days or less (or as negotiated) and few responses require additional revision and no examples of acting on an unauthorized commitment2

Requests for information are responded to within 10 days or less (or as negotiated) and responses largely are accepted without revision and no examples of acting on an unauthorized commitment2

Average monthly variance between actual and planned expenditures is less than 10%, final cost (each CLIN) does not exceed funded amount, and all required notifications (e.g., 75% funding) are made within 15 days

Average monthly variance between actual and planned expenditures is less than 10%, final cost (each CLIN) does not exceed funded amount, and all required notifications (e.g., 75% funding) are made in a timely manner (typically less than 30 days)

For Official Use Only/Procurement Sensitive Information - See FAR 2.101/3.104 Do Not Release Beyond ACC AMIC, ACC-R/USASMDC/ARSTRAT, CNTPO, CNTPO Customer, and Responsible Prime Contractor & Cognizant Subcontractor and Public Release Beyond Listed Entities Is Strictly ProhibitedPage For Official Use Only/Procurement Sensitive Information - See FAR 2.101/3.104 Do Not Release Beyond ACC AMIC, ACC-R/USASMDC/ARSTRAT, CNTPO, CNTPO Customer, and Responsible Prime Contractor & Cognizant Subcontractor and Public Release Beyond Listed Entities Is Strictly ProhibitedPage