TORP_0364.doc

DoD Counter Narco-terrorism Program Office (CNTPO) and Operations Support technical services support for scan eagle unmanned aerial system and integration systems torp 0364

PERFORMANCE WORK STATEMENT (PWS)

TECHNICAL SERVICES SUPPORT FOR SCAN EAGLE UNMANNED AERIAL SYSTEM AND INTEGRATION SYSTEMS

TORP 0364

20 MAY 2014

1.0 MISSION OBJECTIVE.

The DoD Counter Narco-Terrorism Program Office (CNTPO) was established to create worldwide Counter-Narcoterrorism Technology (CNT) networks, infrastructure, and capabilities that are focused on the detection, identification, and disruption of narcoterrorist activities and organizations. This task effort will support the War Fighter in the combating of narcoterrorism globally.

2.0 SCOPE.

The contractor shall provide support services to include Operations and Maintenance (O&M) planning, general program support and technical support necessary to ensure the effective operation and maintenance of the Scan Eagle Unmanned Aircraft System (UAS) program in Colombia. Contract service shall entail providing technical oversight and maintenance support for the Scan Eagle systems identified in Appendix B.

2.1 Background and Overview.

The Colombian Air Force (COLAF) procured eight new Scan Eagle UASs, to include support equipment, through Foreign Military Sales (FMS). This equipment will be transferred to La Macarena, Meta, Colombia to be used in support of intelligence for the Colombian military’s (COLMIL) main counter-narcoterrorist effort, Joint Task Force Omega (JTF-O). United States Southern Command (USSOUTHCOM) and the Military Group (USMILGP) Colombia has focused the Department of Defense’s counter-drug resources and funding to support the COLAF’s Remotely Piloted Aircraft (RPA) program, which includes first generation Scan Eagle UAS and second generation Medium Wave Infrared Radar (MWIR 2.0) “Night Eagle” systems. As part of this assistance to Colombia, the USG has installed an integrated command and control (C2), operations and maintenance center in La Macarena, Meta, Colombia which integrates, processes, exploits, and disseminates intelligence information from these and other information gathering capabilities. This C2, O&M center includes Video Indexing and Recording System (VIRS), full motion video Moving Target Indicator (MTI), a Latency Compensation System (LCS), a Closed Circuit Television system (CCTV), a Biometric Access Control System (BACS), a building automation system for the Command and Control Center (CCC) of the Scan Eagle Operations Center (SEOC), and a Video Network Conferencing system (VNC).

2.2 Task Order (T/O) Objective.

This T/O objective is to provide the COLAF personnel with the best technical and general support to ensure the success of their emerging UAS program. This includes the establishment of techniques and procedures to safely operate the Scan Eagle systems in the following locations:

· La Macarena region from its hub at La Macarena, Meta, Colombia (LAMAC)

· Comando Específico del Caguán (CEC), Spoke #1, located in San Vicente del Caguán, Caquetá, Colombia

· Brigada Móvil No. 2 (BRIM 2), Spoke #2, located in La Uribe, Meta, Colombia

· Batallon de Infantaria Joaquin Paris in San Jose de Guaviare, Spoke #3

· Comando Aéreo de Combate Nº 6 (CACOM-6) in Tres Esquinas, Spoke #4

The primary place of work shall be La Macarena, Colombia; however, the contractor shall also provide support at the spoke sites listed above from the primary location at La Macarena. Additionally, the Government may occasionally task the contractor to support other Colombian locations; such as, Madrid (CAMAN, COLAF’s temporary schoolhouse and main logistics hub) or Baranquilla (CACOM-3, future home of Scan Eagle Training). Any such support out of La Macarena will be in-lieu of the La Macarena support.

2.3 Basic Contract References.

This PWS establishes the requirements for the contractor to provide support in the basic contract task area(s) of:

· 4.3.2 Training, Operations, and Logistics Support

· 4.3.3 Professional and Executive Support

· 4.3.3.1 Professional, Management, Administrative, and Program Support

3.0 Task Order Performance Requirements.

This task order requirement is for a base period of 12 months, with an optional period of 12 months. Mobilization (Paragraph 3.1) applies to the base period only.

3.1 Mobilization (applies to Base Period only)

The contractor shall mobilize and identify the necessary mobilization period required to initiate the in-country technical support service at the PWS-specified location. This period shall include staffing, required country clearance processing, U.S. Embassy Regional Security Office (RSO) background checks, completion of any appropriate technical assistance agreements/export licensing, and any other requirements necessary to satisfy this task order. The mobilization effort shall be documented in the CDRL A00G Task Order Management Plan and Master Schedule. The in-country technical support services identified in Paragraph 3.2 shall commence upon completion of the mobilization period.

3.2 Base Requirements.

The contractor shall provide Subject Matter Experts (SME) to assist COLAF personnel in maintaining and sustaining the Scan Eagle UAS capability in order to meet the COLMIL’s counter narcoterrorist efforts. The contractor shall provide technical support services for the complete Scan Eagle intelligence, surveillance, and reconnaissance (ISR) system as identified in Appendix B; to include the,

· Scan Eagle UAS

· Video Indexing and Recording System (VIRS)

· Full Motion Video Moving Target Indicator (MTI) System

· Latency Compensation System (LCS)

· Closed Circuit Television System (CCTV)

· Biometric Access Control System (BACS)

· Building automation system for the Command and Control Center (CCC)

· Video Network Conferencing System (VNC) The contractor shall provide all personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, and other items and non-personal services necessary to provide technical support services as defined in this Performance Work Statement (PWS), except for those items specified as Government Furnished Equipment or Material (GFE/GFM) in Paragraph 6.0. The contractor shall perform to the standards set forth in this PWS.

3.2.1 Operations and Maintenace Support.

The contractor shall provide guidance, familiarization training, and hands-on technical assistance to COLAF personnel on the general operation and maintenance of all Scan Eagle ISR systems identified in Paragraph 3.2. This support shall be provided at the La Macarena and forward spoke locations, to include the temporary facilities (containers) housing the GCS and the associated antennas and towers at all locations. The contractor shall:

3.2.1.1 Assist COLAF operators in resolving operations and maintenance difficulties with the overall Scan Eagle ISR system, as required.

3.2.1.2 Explain, demonstrate, and assist COLAF personnel with implementing the proper procedures for conducting inspections, testing, troubleshooting, servicing, and scheduled and unscheduled maintenance repairs necessary to ensure all Ground Systems, Scan Eagle UASs and payload sensors meet the defined COLAF operational availability rates.

3.2.1.3 Assist with operations and maintenance of Ground Support Equipment to include the launcher(s), skyhook recovery system(s), towers and antennas.

3.2.1.4 Provide training to the COLAF Scan Eagle cadre (maintainers and operators) in the effective tactical use of the Scan Eagle, improve their troubleshooting skills, and provide assistance in the programming of all of its components, mechanical repairs, and logistics.

3.2.1.5 Assist the COLAF personnel in identifying sources of repair for the Scan Eagle and all associated systems when beyond the repair capability of the COLAF. The SMEs shall assist the COLAF in identifying tools, support equipment and test equipment required to perform maintenance on the Scan Eagle and associated systems, and in identifying and establishing maintenance management programs to increase the efficiency, effectiveness and safety of the COLAF maintenance personnel.

3.2.1.6 Support on-going Scan Eagle training and maturation of the COLAF cadre of Scan Eagle operators and maintainers. Provide on-the-job-training (OJT) to COLAF operators and maintainers, as required.

3.2.1.7 Visit and assist other Scan Eagle sites (for example: GAORI, CACOM-6) and spoke locations (for example: La Uribe, San Vicente del Caguan, San Jose de Guaviare, Tres Esquinas) within Colombia as required, but not less than every other month (6 times per year) visits to each site.

3.2.1.8 Articulate the capabilities and limitations of the system and give recommendations for improvements to the Government on COLAF’s UAS operations.

3.2.1.9 Advise the COLAF on methods and procedures for conducting safe flight operations. As required, recommend immediate action on safety of flight issues. In the event of an operations incident, the contractor shall provide recommendations to the Government on the mishap to include a procedures review, discussion of recent incidents, and recommended improvements to prevent future mishaps.

3.2.1.10 Assist the newly formed COLAF Scan Eagle cadre in the below-listed areas to mature their tactical use of the Scan Eagle system:

· Concept of Operations (CONOPS) development for effectively employing the Scan Eagle system in counternarcotics operations

· Tactics, techniques and procedures (TTP) development

· Best tactical use of the EO/IR or other payloads, as applicable

· Best positioning of the aircraft for each mission scenario

· Hub and spoke operations

· Aircraft launch, recovery, and handoffs

· Develop a plan for repositioning of equipment for recovery during out of limits conditions

3.2.2 Communications.

3.2.2.1 The contractor shall respond to all inquiries and questions from the COLAF and U.S. Governmental POCs concerning all aspects of the Scan Eagle program as soon as practical, but at a minimum, provide an update to the query by close of business each day.

3.2.2.2 The contractor shall develop and deliver (see CDRL A00E) Technical Reports – Study/Services – Scan Eagle Network Continuity Book to capture all relevant system information for replacement site leads and other personnel. All such continuity binders/books developed and delivered under this task order shall be deemed a “special work” as provided by the task order requirements package and DFARS 252.227-7020.

3.2.3 Systems Knowledge and Related Support.

3.2.3.1 This requirement does not require original equipment manufacturer support. The selected solution shall provide subject matter expertise that is capable of satisfying PWS requirements at best value to the Government. The contractor shall be knowledgeable in the execution of hub and spoke multi-Scan Eagle UAS operations; in the maintenance, troubleshooting, and repair of Scan Eagle aircraft and equipment; in loading programming upgrades on overall system and supporting equipment (i.e. MTI, LCS, CCTV, VNC, BACS, and VIRS); and in the sustainment of the Scan Eagle legacy systems. The contractor shall have sufficient knowledge of the Scan Eagle system, as identified in Appendix B, necessary to develop, coordinate, organize and implement aviation Scan Eagle training programs and assist the COLAF in developing its UAS policies and procedures. The contractor must have sufficient systems knowledge to address these and future requirements:

· Setup of a site (hub or spoke)

· Equipment upgrades, NanoSAR, MWIR, etc.

· Building map packs

· All software programs appropriate for the site including S-VEST and I-MUSE

· Integration of remote viewing equipment (ROVER, Forward Eyes, command and control facilities, etc), digital archiving equipment, video from spokes, and add-on software/equipment such as Kestrel

3.2.3.2 The contractor must have sufficient troubleshooting skills with the entire Scan Eagle system to be able to address the following:

· Emergency procedures, to include setup and execution of practice emergency mission scenarios

· GCS and aircraft faults

· Video Indexing and Recording System (VIRS), Latency Compensation System (LCS), Closed Circuit Television system (CCTV), Video Network Conferencing system (VNC), Biometric Access Control System (BACS), building automation system for the CCC of the SEOC, and Moving Target Indicator (MTI)

3.2.3.3 The contractor must have sufficient programming knowledge to be able to provide direct support to the following:

· AIM Box

· Antenna heads

· Aircraft

· IP mapping

3.2.3.4 The contractor must have the expertise to conduct mechanical repairs to the overall Scan Eagle system to include:

· Ability to set up and calibrate antennas, launchers, and skyhooks

· Ability to set up and break down the system, including aircraft and payloads

· Accomplish aircraft repairs to include component swap-outs and cannibalization

3.2.3.5 The contractor must have sufficient knowledge of logistics support to include the following:

· Understanding of logistics support for Scan Eagle and support systems in-country

· Expertise in inventory management and forecasting replacement parts/equipment

· Understanding requirements for shipping and handling parts and fuel/oil storage

· Understanding HAZMAT handling and disposal requirements

· Preparing proper documentation for all Return Merchandise Authorizations (RMA)

· International Logistics Center (ILC) - have proper understanding of the sharing of information through this system to improve processes

3.2.3.6 The contractor SME shall have, at a minimum, English Level 2 (limited knowledge) and Spanish Level 4 (fluent) capabilities. The contractor SMEs shall be able to effectively communicate verbally and in written form.

3.3 Option A – Demobilization of the Requirement

The contractor shall demobilize upon expiration of the period of performance or when directed by the KO. All contractor personnel, contractor-furnished equipment, and any personal items of contractor personnel shall be removed from the Government place of performance at the end of the contract period. The demobilization and return of contractor personnel and equipment shall be completed within fifteen (15) calendar days.

4.0 WORK HOURS AND LOCATION.

4.1 Place of Performance.

The principal place of performance for this T/O shall be performed Outside the Continental United States (OCONUS) at the hub location in La Macarena, Meta, Colombia and its supported spoke location(s) (La Uribe, San Jose de Guaviare, Tres Esquinas, and San Vicente).

4.2 Work Hours

The contractor shall be responsible to provide labor hours in excess of 40 hours per work week to include holiday and weekends, and/or during irregular times and shifts based upon CNTPO operations and exercises such as an eight (8) hour business workday on Monday through Saturday. The normal working day is from 0800-1700 daily with an hour lunch break. On a periodic basis, the contractor shall adjust this normal working day by four (4) hours to account for night operational missions. The Government will provide a 72-hour notification on the need for this adjustment to ensure the contractor has adequate preparation time. The contractor shall maintain the flexibility to manage this schedule to assist in Scan Eagle missions for eight (8) hours a day in support of key operations. This Colombian work week will be adhered to with the exception of Colombian holidays, or when the facility is closed due to local or national emergencies, administrative closings, or similar directed facility closings. When hiring personnel, the Contractor shall keep in mind that the stability and continuity of the workforce are essential.

4.3 Recognized Holidays.

The Contractor shall observe Colombian holidays. The Contractor is not required to perform services on recognized holidays.

New Year’s Day

Sts. Peter and Paul/Feast of the Sacred Heart

Epiphany

Independence Day

St. Joseph’s Day

Battle of Boyaca Day

Holy Thursday

Assumption Day

Good Friday

Colombian Heritage Day/Columbus Day

Labor Day

All Saints’ Day

Ascension Day

Cartagena Independence Day

Corpus Christie

Feast of the Immaculate Concepcion

Sacred Heart

Christmas Day

4.4 Temporary Support (TDY) and Travel.

The Government will provide transportation from La Macarena for monthly trips back to Bogota, Colombia. The Contractor is authorized to travel to Bogotá once a month, for a maximum of five (5) calendar days for Rest and Recuperation (R&R), which may be over a weekend in coordination with MILGP. In conjuction with R&R, these trips will serve as an opportunity to conduct face-to-face meetings with MILGP and COLAF RPA program leads and to provide monthly updates on contract execution. Other than the one day when meetings are conducted with the MILGP, the Government will not provide lodging or per diem during the R&R, nor is it considered a reimbursable expense. The Contractor shall perform TDY non-local travel as required in the performance of this effort. All travel required and approved under this effort will be paid IAW the Basic Contract by reimbursement to the contractor. Travel, when required, shall be coordinated with the MILGP and approved by the KO/COR. Only required travel previously approved by the KO/COR will be reimbursed under this effort. The MILGP will coordinate with the COLAF to determine the most expeditious and cost-effective transportation. The contractor shall ensure that all employees in the Sychronized Predoployment and Operational Tracker (SPOT) database have a current DD Form 93, Record of Emergency Data Card, on file with both the contractor and the designated Government official.

5.0 additional requirements.

5.1 International Trafficking in Arms (ITAR) Export/Technology Transfer Requirements.

The contractor shall be responsible for all export control requirements and technical assistance agreements (TAA) necessary to accomplish this task order IAW ITAR. The Contractor shall ensure that appropriate TAAs and/or applicable export licenses are in place and all required documentation and approvals have been obtained before conducting any activity under the PWS which requires such approval and documentation. See also CDRL A00H (Licenses, Export Agreements, and Certifications) at Paragraph 8.0 (Basic Contract Delverables).

5.2 Defense Base Act (DBA).

All personnel performing duties in areas OCONUS shall be included in and insured with a policy covering Defense Base Act (DBA) requirements. DBA insurance is required for all personnel performing work OCONUS under this T/O.

5.3 Key Personnel.

All personnel deployed into Colombia, working full–time, are key personnel. The contractor shall inform the KO whenever changes in key personnel are anticipated. The contractor shall document evidence of key personnel qualifications to the KO prior to personnel deployment.

5.4 Identification of Contractor Employees.

All contract personnel attending meetings, answering Government telephones, and working in other situations where their contractor status is not obvious to third parties shall identify themselves as such to avoid creating an impression in the minds of members of the public that they are Government officials. Contractor personnel shall, at all times, wear badges required by the Colombian military at La Macarena and facilities at other locations as directed.

5.5 Post Award Conference/Periodic Progress Meetings.

The contractor shall participate in technical interchange meetings, to be scheduled upon request of the responsible Contracting Officer or written designee, to discuss and to informally evaluate the contractor’s efforts and accomplishments in direct relation to specific T/O’s. During the meetings, the contractor shall present necessary data to enable a joint review of its various assigned tasks, attendant schedules, and resource expenditures. The contractor shall present and participate in technical discussions and shall inform, in a timely fashion, the COR/Program Manager (PM) of any problems with contract execution, and any proposed solutions. The contractor shall attend and participate in other meetings, as scheduled by the responsible contracting officer or written designee. Requested documents shall be provided by the contractor to the COR/PM within seven (7) calendar days of the request.

5.6 Demobilization Plan

The contractor shall submit a Demobilization Plan outlining required contract completion or contract transition tasks when directed by the KO. The requirements for this plan will be detailed in the KO tasking letter. As applicable, incumbent personnel shall remain on site, support orderly contract transition or demobilization efforts, and perform all task order requirements until expiration of the period of performance.

5.7 Contractor-Furnished Items and Responsibilities

5.7.1 Equipment: The contractor shall ensure that the SME for the La Macarena Operations Center has a personal tool kit with the capability to deploy via DoD C-12 aircraft to perform work at spoke locations with minimal support from the Colombian military. The contractor shall ensure this personal tool kit contains the necessary common tools required to work on the Scan Eagle system. The contractor shall ensure that the technical expert to the La Macarena Operations Center has all tools necessary to support the displays, connections, and associated equipment to include all hardware and software within the operations center. All contractor-furnished equipment and personal items of contractor personnel shall be removed from the Government place of performance at the completion of this task order.

5.7.2 Smart Phone: The Government operates utilizing Blackberry instant messenger and unclassified email. The contractor shall provide a smart phone with voice, data, text, and Blackberry instant messenger capability.

5.7.3 Lodging: The contractor will obtain adequate lodging while on authorized travel to Bogotá once a month, for a maximum of five (5) calendar days for Rest and Recuperation (R&R) and coordination. R&R lodging is a non-reimbursable expense.

5.7.4 Transportation: The work and living facilities at La Macarena, Meta, Colombia are within walking distance; however, the contractor shall provide any required local transportation for contractor personnel at the deployed location. Transportation shall adhere to USG Regional Security Officer and COLMIL force protection requirements.

5.8 Limitations on the Use or Disclosure of Government-furnished Information Marked with Restrictive Legends

Technical data or computer software provided to the Contractor as Government furnished information under this contract by the U.S or Columbian Government may be subject to restrictions on use, modification, reproduction, release, performance, display, or further disclosure as provided by DFARS 252.227-7025. The Contractor shall also comply with any additional restrictions imposed by the Columbian Government on the use, modification, reproduction, release, performance, display, or further disclosure of technical data or computer software provided to the Contractor by the Columbian Government.

5.9 Appplicable Publications

5.9.1 The Contractor shall abide by all applicable U.S. Embassy and MILGP policies and procedures as provided or briefed upon arrival in Colombia or during in-processing. These policies include the USMILGP Colombia policy letter which will be provided to the contractor on arrival in Colombia. If the contractor is a U.S. citizen, he/she must comply will all U.S. Embassy Regional Security Office (RSO) force protection measures.

5.9.2 The contractor shall comply with COLMIL, COLAF, and local regulations in place by the base commander at La Macarena or other sites visited. These requirements will be provided or briefed upon first arrival at each location, as applicable.

5.9.3 The contractor shall comply with the following:

· ISO 9001 Quality Management Systems -- Requirements Entirety 14 Dec 2000

· DoD PGI 225.7401 Contracts Requiring Performance or Delivery in a Foreign Country, Paragraph (a) (same as DFARS Subpart 225.74) Revised December 6, 2013

5.9.4 The Government may request removal (permanent or temporary) of personnel on this task order for security, safety or health reasons; failure to adhere to local U.S. Military Group or Colombian base regulations and standards of conduct; or when Contractor personnel behave in an unprofessional manner that would be considered unacceptable by a reasonable person.

6.0 GOVERNMENT FURNISHED EQUIPMENT OR MATERIAL (GFE/GFM).

6.1 Services: The USMILGP Colombia and the COLAF will provide transportation to and from Bogotá to La Macarena, Meta, Colombia at least monthly and any time the contractors support is required at other DoD CN funded locations. The COLMIL will provide base security for contractor personnel while on-site at La Macarena.

6.2 Facilities: Due to the inherent security needed to support this program, the USMILGP and COLMIL will provide force protection approved accommodations with Joint Task Force Omega for contractor personnel while on-site at La Macarena, Meta, Colombia and any time the contractor is tasked to remain overnight at other Scan Eagle support locations. The accommodations at La Macarena, Meta, Colombia will include a common area to include a kitchen and entertainment area to be shared with other personnel.

6.3 Utilities: All utilities in the facility will be available for the contractor’s use in performance of tasks outlined in this PWS. The contractor shall instruct employees in utilities conservation practices. The contractor shall be responsible for operating under conditions that preclude the waste of utilities, which include turning off the water faucets or valves after using the required amount to accomplish cleaning vehicles and equipment.

6.4 Equipment: The Government will provide computer, hardware, software, office supplies, and internet service at La Macarena, Meta, Colombia as required in support of this T/O. The contractor shall be responsible for providing personal communications via cellular telephone (see Paragraph 5.7.2). The Government operates utilizing Blackberry instant messenger and unclassified email.

6.5 Materials: The USG provided the COLAF with all tools necessary to support the Scan Eagle capabilities within this PWS. The contractor will have access to those tools when needed as Government Furnished Tools and equipment. In addition to the tools provided as GFE, the the contractor shall provide a personal tool kit as identified in PWS Section 5.7.1.

6.6 Workspace: The COLAF will provide contractor work/office space co-located with COLAF personnel. The COLAF or Government will provide the contractor with access to all required technical data, tools, support equipment, test equipment and maintenance repair equipment necessary to support the Scan Eagle and associated systems.

6.7 Transportation: The USG or COLAF will provide monthly transportation to Bogata, Colombia for program meetings and rest and recuperation time off. When requested, or as required to meet periodic visit requirements to other Scan Eagle locations, the USG or COLAF will either provide necessary transporation or provide transportation to suitable location where the contractor can use commercial transportation. Unless provided by the USG or COLAF, commercial transporation to other supported Scan Eagle locations will be on a cost reimbursable basis with contracting officer (KO) or Contracting Officer Representative (COR) approval.

7.0 SECURITY.

7.1 All work performed under this T/O will be unclassified.

7.2 The Contractor shall ensure that all employees and subcontractors undergo a U.S. Embassy Regional Security Office (RSO) background check. The contractor shall be responsible to provide all required documents to the RSO (i.e. name check forms, cedula/IDs, passport, chamber of commerce documents, etc). Contractor shall ensure that all employees undergo a Colombian background check and submit required paperwork to have access to the Colombian Ministry of Defense and/or other Colombian Military Bases, if required in their jobs.

7.3 The contractor shall be responsible for safeguarding all Government and COLAF equipment, information and property provided for contractor use. At the close of each work period, all Government facilities, equipment, and materials shall be secured.

8.0 BASIC CONTRACT DELIVERABLES.

The following Basic Contract deliverables are required as per the basic contract and are applicable to this T/O:

Basic Contract Deliverables

1 All copies are to be submitted electronically whenever possible, except for the CDRL A004, Program Reviews and CDRL A00E, Technical Report shall be submitted in both electronic and hard copy format.

2 Recipients shall include the Contracting Officer, Program Manager, COR, Air Force Mission (Chief, Deputy, Operations Officer).

3 Copies are to be submitted electronically whenever possible. Recipients at a minimum should include the Contracting Officer, Program Manager and COR.

4 Calendar days, unless specified otherwise.

8.1 Contractor’s Progress Report. (CDRL A002)

The Contractor shall provide a monthly report summarizing:

· Accomplishments and activities for the previous month

· Schedule status

· Key personnel changes/rotations for the previous month

· Problems/Issues

· Upcoming activities

· Cost report for reimbursable CLIN(s) detailing award amount, contract budget amount, actual monthly cost incurred, cumulative actual costs incurred, cost obligated but not incurred, estimate at completion, variance, and comments Additionally, these reports shall be delivered in accordance with CDRL A002 Contractor’s Progress Report of the Basic Contract.

8.2 Trip Report. (CDRL A002)

The contractor shall provide a trip report for all travel performed in support of this T/O. This report shall include:

· Paragraph identifying the purpose of travel, contractor traveler(s), geographic location(s) traveled to, date(s) at each location, and identity of organization(s) visited.

· Paragraph identifying the rank, grade, position/title of key personnel visited at each location.

· For each event or meeting attended, briefly summarize support provided, information passed and received, and any action or follow up required as a result of the event or meeting.

· Elaborating observations and comments, as appropriate.

· Recommendations, as appropriate.

· Attach as enclosures a list of attendees, agenda (if available), and minutes of proceedings (if available) for each event or meeting attended.

8.3 Task Order Management Plan. (CDRL A00G)

The contractor shall provide a management plan that shall define a management system to plan and control this T/O effort. The management plan must delineate how the contractor plans to accomplish the effort supporting the specific T/O, to include a breakout of Direct Productive Person Hours (DPPHs), travel, material, other direct charges, DBA Insurance, a milestone schedule, and a schedule for the planned expenditure of funds. The contractor shall provide a listing of their key personnel as well as a proposed list of key management personnel.

At a minimum, but not limited to, the contractor’s Management Plan shall include the following:

· Mobilization Plan

· Project Team Organization Structure

· Roles and Responsibilities

· Cost Management

· Schedule Management

· Resource Management

· Technical Management of the Task

· Risk Management

· Configuration and Data Management

· Quality Management

· Monitoring and Control

· Reporting

· Identification of Key Personnel’s Duties

8.4 Task Order Quality Control Plan. (CDRL A00G)

The contractor shall provide a draft T/O Quality Control (QC) Plan with their response to the TORP. At a minimum, the T/O QC Plan shall address the following:

· QC Execution: The plan shall discuss specifically how the prime contractor shall execute its QC responsibilities. The T/O QC Plan shall include a clearly defined QC process, key performance indicators, QC schedules and QC personnel, by name, to include those that will be performing subcontractor oversight and oversight of activities in-theater. The plan shall address how QC trend analysis and tracking of corrective actions will be accomplished. The T/O QC Plan shall discuss the prime's management activity that will provide oversight and involvement in the QC process. QC personnel should not be buried in the organization, but should have a direct line to upper management.

· Reporting: Monthly status reports shall specifically discuss QC activities over the reporting period and planned activities for the next period. Information shall specifically address who conducted the QC, when was the QC executed, how was the QC executed and what the findings and corrective actions were. Trends over time shall be discussed.

· Invoice QC and Review: The contractor shall discuss how invoice reviews will be conducted, to include discussion on how the primes, subcontractor and supplier supporting data will be reviewed for consistency with task order requirements and the contractor's approach to execute the T/O.

8.5 Program Reviews. (CDRL A004)

The contractor shall support Program Reviews (commonly called Program Management Reviews (PMRs) in support of CNTPO which typically occur once per calendar quarter, but may be scheduled as necessary. Formats for PMRs will be provided by the COR ahead of its scheduled dates. In addition, the dates and locations will be announced well in advance of the meetings. In some cases, time will be allotted for the contractor to meet individually with representatives from CNTPO to discuss contractual issues.

8.6 Licenses, Export Agreements & Certifications (CDRL A00H)

The contractor shall provide export control documentation and technical assistance agreements (TAA), to include a cover letter describing: purpose of submission, POC, Contract/TORP Number, Description of each attachment, original document(s) and nomenclature (if it is a revision). Attachments shall be originals or certified originals and be dated and signed by a cognizant authority, and indicate specific agreement terms. English translation of foreign language documents is required. Any required licenses are due 5 days prior to delivery and a TAA is due 10 days after final approval.

8.7 Master Schedule (CDRL A00G)

The contractor shall provide a Master Project Schedule for Government approval. The contractor shall create, maintain and report the schedule in conjunction with the progress report after initial delivery. The schedule shall cover all phases of the project from kick-off to task order close out. The contractor’s Master Schedule shall include, but not be limited to, the following information:

· Timeline for providing proposed staffing

· Timeline for TAA or export documentation as required

· Timeline for development of the Integration and Implementation Plan

· Timeline for Training

· Milestones for T/O Deliverables

8.8 Status Meeting (CDRL A003)

The contractor shall provide a status review either in person, via teleconference or via electronic mail within ten (10) calendar days of a request by the contracting officer, COR or PM. This will include a PowerPoint presentation which will address current status of the T/O, including a technical/management review, a financial review (at a minimum the status of invoicing), anticipated risks/risk mitigations, delivery status including anticipated dates, status of any export compliance/ITAR issues, Technical Assistance Agreements (if required), country clearance issues for personnel traveling OCONUS, anticipated modifications, etc.

8.9 Technical Reports – Study/Services – Scan Eagle Network Continuity Book (CDRL A00E) The contractor shall provide a Scan Eagle Network Continuity Book detailing relevant system information for the Scan Eagle UAS network as identified in Appendix B. The objective of this continuity binder is to provide systems details, software/hardware/firmware configuration information, required and/or recommended dates for software/hardware/firmware updates, and any other network information that will assist the government in managing the system and support information transfer during USG/Colombian Government personnel turnover. Within sixty days (60) after contract start, the contractor shall provide an outline for this continuity book to the USG for review, coordination, and subsequent approval. The continuity book shall be due thirty (30) calendar days after final KO acceptance of the outline and updated semi-annually by December 5th and June 5th. The continuity book shall be provide in English and Spanish language. The contractor shall also provide one hard copy in English for the MILGRP Air Force Mission designated representative and one hard copy in Spanish for COLMIL JTF Omega commander or designated representative.

9.0 TASK ORDER UNIQUE DELVERABLES.

The following deliverables are required as stated in this T/O.

Task Order Unique Contract Deliverables

1 Copies are to be submitted electronically whenever possible.

2 Recipients at a minimum shall include the Program Manager, COR, Air Force Mission (Chief, Deputy, Operations Officer).

9.1 Daily Tracker (CDRL A003)

The contractor shall provide a daily MicroSoft Excel spreadsheet for all duty days to the COR and Air Force Mission (Chief, Deputy, Operations Officer) NLT 0900 hours. Contractor format is acceptable for this CDRL with initial Government approval. The Daily Tracker shall provide the following information:

· Daily Flying Status: Date; mission number; aircraft number; launch/recovery time; mission length; mission status—completed, abort, cancel, delay; incidents/mishaps; launcher number; skyhook number; weather conditions; tach; engine type; communications type; payload; target details—scheduled arrival time, scheduled departure time, scheduled total time on target / actual arrival time, actual departure time, actual total time on target, percentage of time on target (actual/scheduled), reason for not meeting 100% on target time; capture weight (kg); closing speed (5 seconds prior to capture); surface winds (direction/speed); DSG winghook engatgement; number of captures on rope; rope tenson (lbs); crab angle (+/- degrees); rope offset (ft).

· Eqiupment Status Report (fully mission capabe, partial mission capable, non-mission capable) by system and serial number for: Aircraft; MWIR; Sapphire Laptop; Launcher; Forward Eyes; SVEST; FGCS; Antenna Systems.

· Mission reliability rates, open work orders, operational and maintenance challenges, key events and observations.

9.2 Monthly Report (CDRL A003)

The contractor shall submit a monthly report which will compile all the data gathered in the Daily Tracker from Paragraph 9.1 above. Additionally, the monthly report will identify:

· Spares status: Part number, description, quatity (serviceable, unserviceable, and on backorder)

· Failure information: Tail number/serial number of end item part was removed from; serial number of failed item; operating hours; fault identification; order or repair status.

· Monthly work schedule (current and forecast).

· Common problems, successes for the unit, and other pertinent information.

Contractor format is acceptable for this CDRL with initial Government approval.

9.3 Quarterly Briefing (CDRL A003)

The contractor shall conduct a quarterly briefing, which will include a report on how the systems are operating, any issues that have arisen, and any other information relevant to the task. This briefing shall be in Word document and PowerPoint format and shall be presented to the appropriate USG members. Contractor format is acceptable for this CDRL with initial Government approval.

APPENDIX A

PERFORMANCE REQUIREMENTS SUMMARY MATRIX

SME support for COLAF Scan Eagle operations meets all technical and functional requirements, and is highly responsive to changes in technical direction and/or the technical support environmentPersonnel qualifications, assessments, evaluations, analyses, recommendations, and related input are thorough, reliable, highly relevant to T/O requirements, and consist of substantial depth and breadth of subject matter expertise.

Deliverable reports contain all required data and meet all applicable CDRL requirements Contractor technical performance meets all T/O requirements.

Adequate Key Personnel with appropriate qualifications including security clearances provided at least 95% of time. Problems that are encountered are minor and resolved in a satisfactory manner. No more than one validated, customer complaint per quarter.

EXCEPTIONAL

Performance meets all and exceeds many T/O requirements. Performance delivered with no required re-performance 99% of time; problems that are encountered are minor and resolved in a highly effective manner.

VERY GOOD

Performance and deliverables meet all and exceed some T/O requirements. Performance delivered with no required re-performance at least 97% of time; problems that are encountered are minor and resolved in an effective manner.

SATISFACTORY

Performance and deliverables meet all T/O requirements. Performance delivered with no re-performance at least 95% of time; problems that are encountered are minor and resolved in a satisfactory manner.

MARGINAL

Some T/O requirements not met and/or performance delivered with re-performance required more than 20% of time. Problems encountered were resolved in a less than satisfactory manner.

UNSATISFACTORY

Many T/O requirements not met. Numerous re-performances required. Substantial problems were encountered and inadequate corrective actions employed.

Services Assignment of performance rating for schedule criteria:

EXCEPTIONAL

T/O milestones/ performance dates met or exceeded 99% of time (excluding Government caused delays)

VERY GOOD

T/O milestones/ performance dates met or exceeded at least 97% of time (excluding Government caused delays)

SATISFACTORY

T/O milestones/ performance dates met or exceeded at least 95% of time (excluding Government caused delays)

MARGINAL

T/O milestones/ performance dates met less than 95% of time (excluding Government caused delays)

UNSATISFACTORY

T/O schedule/performance dates met less than 80% of time

(excluding Government caused delays)

Actual T/O labor resource mix is maintained within 3% of originally awarded T/O resource mix; travel and ODCs effectively monitored and controlled.

EXCEPTIONAL

Actual T/O resource mix maintained within originally awarded TO resource mix

VERY GOOD

Actual T/O resource mix maintained within 1% of originally awarded TO resource mix

SATISFACTORY

Actual T/O resource mix maintained within 3% of originally awarded TO resource mix

MARGINAL

Actual T/O resource mix maintained within 10% of originally awarded TO resource mix

UNSATISFACTORY Actual TO resource mix exceeds 10% of originally awarded TO resource mix

(SME) visits/assists all sites no less than every 2 months IAW PWS Paragraph 3.2.1.7 (unless Government does not provide travel or directs otherwise)

Contractor technical performance meets all T/O requirements.

95% compliance required.

Routine Inspection of Technical Support/Services Random Sampling

Periodic Surveillance

Validated Customer Complaint

100% Inspection Assignment of performance rating for Technical Support criteria:

EXCEPTIONAL

Performance meets all and exceeds many T/O requirements. Performance delivered e 99% of time; problems that are encountered are minor and resolved in a highly effective manner.

VERY GOOD

Performance meetst all and exceed some T/O requirements. Performance delivered at least 97% of time; problems that are encountered are minor and resolved in an effective manner.

SATISFACTORY

Performance meets all T/O requirements. Performance delivered at least 95% of time; problems that are encountered are minor and resolved in a satisfactory manner.

MARGINAL

Some T/O requirements not met and/or performance delivered 80% of time. Problems encountered were resolved in a less than satisfactory manner.

UNSATISFACTORY

Many T/O requirements not met. Substantial problems were encountered and inadequate corrective actions employed.

APPENDIX B

SCAN EAGLE UNMANNED AERIAL SYSTEM (UAS) SYSTEM DESCRIPTION

Scan Eagle UAS

The ScanEagle Unmanned Aerial System (UAS) is a tactical, runway-independent Unmanned Aerial Vehicle (UAV) System manufactured by Insitu, Inc., a fully owned subsidiary of Boeing. It is employed to generate video and metadata in the Colombian AOR.

Video Indexing and Recording System (VIRS) The VIRS is a Hardware + Software system supplied and deployed by Fidelitad, Inc. with D-VEX software sourced from Mediaware International Pty, Ltd. The system is designed to maximize the amount and quality of intelligence information which can be gathered from video and metadata during ISR operations. It receives a video and metadata feed from a ScanEagle Ground Control Station. It digitizes, captures, and indexes the video and metadata from ScanEagle and contains an integrated ISR video player for real time video exploitation and dissemination.

VIRS Digital Exploitation System

c. Full Motion Video Moving Target Indicator (MTI) System

The MTI is a Hardware + Software system supplied and deployed by Fidelitad, Inc. with Kestrel Land Tier 2 software sourced from Sentient Vision Systems Pty, Ltd. The system is designed to detect movement in a video image. Kestrel will detect targets with a size of 2x2 pixels within the envelope specified and down to sub-pixel sizes under optimal conditions. Sensitivity can be adjusted to optimize functionality based on the characteristics of the video in order to improve detections and decrease false alarms. The MTI system will detect targets with a speed as low as 1.0 pixel per frame within the envelope specified. The MTI receives a video feed from a ScanEagle Ground Control Station.

d. Full Motion Latency Compensation System (LCS)

The LCS is a custom Hardware + Software system designed by Fidelitad, Inc. in collaboration with Hood Tech Corp. – Vision, Inc. The system is designed to reduce system latency, i.e. the time between issuing of a command to the camera onboard a UAV and the time that the image is displayed at the ScanEagle UAS GCS. It was designed to enable command of the camera on board the UAV from a GCS at the hub in La Macarena (LAMAC) to a UAV is within line of sight ONLY of a GCS at one of the Spokes.

LCS Architecture

e. Closed Circuit Television System (CCTV)

The CCTV is a system of surveillance video cameras designed and deployed by Fidelitad, Inc., with hardware sourced from IC Realtime Security Solutions, Inc. The system consists of sixteen (16) vandal proof white LED dome CCTV cameras; one (1) 32 channel high performance Digital Video Recorder (DVR) with H264 recording and 1 TB of video storage capacity; and one (1) High-Duty Outdoor PTZ long range CCTV camera with 36X zoom. It is designed to provide continuous video surveillance of the inside of the SEOC building, and of the outside perimeter of the SEOC in La Macarena, and of the launch and retrieve activities of the ScanEagle UAS.

f. Biometric Access Control System (BACS)

The BACS is a secure physical access system designed and programmed by Fidelitad, Inc. It consists of one (1) proximity card reader system to open all access doors to the Command and Control Center (CCC) of the SEOC building in La Macarena; and one (1) biometric thumbprint system to open all access doors to the cabling and to the VIRS server rooms.

g. Building automation system for the Command and Control Center (CCC)

The Building automation system is a custom designed integrated building control system designed and programmed by Fidelitad, Inc. It is designed to control all the power, HVAC, lighting, audio and video systems in the CCC via a single portable notepad computer. The system consists of one (1) ea solid state HSpro automation “brain”, one (1) ea Troller communications interface for 232 nodes, one (1) ea UltraJones GCIR plug in IR control software, one (1) ea Matrox control “brain” for the audio and video equipment in the building, nine (9) ea intelligent lighting controls, one (1) ea 7” lighting control touch screen, one (1) ea data communication system for the control system, one…