CN-370000-CN335-T20.pdf

Florida Department of Environmental Protection

TASK ASSIGNMENT NOTIFICATION FORM

Required Signatures: Adobe Signature

FDEP Contract No.: Task Assignment No.: Owner’s Name: Project No.:

Project Location: Project Name:

Consultant Name:

Consultant Representative: Phone: Email:

FDEP Contract Manager: Phone: Email:

Description of Task:

Project Manager:

Schedule Start Date: Fixed Price Cost:

Completion Date: Cost Reimbursement not to exceed:

Total Task Amount:

Approval Signatures:

Budget Representative, FDEP Signature Date

Project Manager, FDEP Signature Date

Contract Manager, FDEP Signature Date

Consultant Signature Date

Contract Authority, FDEP Signature Date

Project # Grant # Org Code Cat/Year Fund Module Object Code EO Amount

29 digit FLAIR Code: Total:

CN335 20 FDEP-RCP

FDEP-RCP SLIP Study and Web Hosting and Maintenance

Taylor Engineering, inc.

John Messer 904-731-7040 jmesser@taylorengineering.com

Ralph Perkins or successor 850-245-2460 ralph.perkins@floridadep.gov

This task assignment is to provide hosting, updates, maintenance, and training for the preexisting SLIP (Sea Level Impact Projection) web application previously created for the Florida Department of Environmental Protection.

Stephanie Link or successor

July 1, 2023 $ 96,832.44 June 30, 2024

$ 96,832.44

Ashley Larson Digitally signed by: Ashley Larson DN: CN = Ashley Larson email = Ashley.M.

Larson@Floridadep.gov C = AD Date: 2023.06.08 14:46:40 -04'00'

Ashley Larson 6/08/2023

Stephanie Link or successor Stephanie Link Digitally signed by Stephanie Link Date: 2023.06.12 09:49:23 -04'00' 6/12/2023

Ralph Perkins Ralph M Perkins Digitally signed by Ralph M Perkins Date: 2023.06.12 10:26:29 -04'00'

Michael DelCharco, Taylor Engineering Michael DelCharco Digitally signed by Michael DelCharco Date: 2023.06.12 16:12:19 -04'00'

6/12/2023

Eddy Bouza Digitally signed by Eddy Bouza Date: 2023.06.12 13:18:22 -04'00' 6/12/23

37538010010 100777 055010 U1672 131300 3E $ 96,832.44

$ 96,832.4437202055010375004000010077700

SCOPE OF WORK

SEA LEVEL IMPACT PROJECTION (SLIP) STUDY

WEB HOSTING AND MAINTENANCE 2023‐2024

Purpose: This task assignment is to provide hosting, updates, maintenance, and enhancements for the pre‐existing SLIP (Sea Level Impact Projection) web application previously created for the Florida Department of Environmental Protection (“Department”). Maintenance activities will be primarily corrective/preventive in nature. Subject to available man‐hours, discretionary maintenance and other updates may also take place as part of maintenance activities. Taylor Engineering, Inc. (“Taylor”) will retain and store all data collected thereby for the duration of the task assignment until migration of SLIP web application to the Department. This Task Assignment incorporates by this reference all provisions of the Agency assigned Contract ID CN335, the continuing services contract under which it is issued. Except and only to the extent not irreconcilably inconsistent with the provisions below, all provisions thereof shall apply.

Definitions:

Corrective Maintenance Addresses the repair of application defects to enable the application to provide the required functionality and service levels

Data Source Refers to the organization and location of data that is used in the system. The type of source depends on the referenced data but most are in the form of hosted map services or online data to be manually converted to a format usable by the system.

Preventative Maintenance Refers to the modifications needed to prevent potential errors in a software product. Examples include: Inability to commit/insert data, miscellaneous software “bugs”, routine monitoring of batch processes, initiating/monitoring any scheduled data uploads into a Department or other data repository, and other functions as requested

Discretionary maintenance/updates

Addresses minor modifications to the application to improve user experience. Examples include providing new minor functionality improvements, creating/maintaining documentation, modifying verbiage on reports/screens, and other functions as requested

Summary of Total Task Assignment Fees:

Task Assignment

Task 1 $3,000.00 Task 2 $86,614.56 Task 3 $7,217.88 Task Assignment Total $96,832.44

Task 1: Contract with Internet Service Provider

Description: Taylor will select and contract with an Internet Service Provider (“ISP”) that meets the Department’s minimum standard for service as described in Attachment A within 15 calendar days of agreement execution. A preexisting contract may be used if in accordance with minimum standards described in Attachment A.

Performance Period: within 15 calendar days of execution of the agreement.

Deliverables: Letter from Taylor verifying current contract and level of service with ISP.

Documentation: Taylor will submit a letter verifying the level of service provided by the ISP.

Performance Standard: The Department’s Contract Manager will have ten (10) working days to review the documentation provided to verify that the deliverables have been completed as described above.

Payment Request Schedule: ISP payment requests will be included as “non‐labor” costs in the monthly invoice as shown in the Task 2 Summary of Fixed Price Cost.

Consequences for Non‐Performance: The Department will reduce the monthly invoice amount for non‐ labor costs by five percent (5%) for every calendar day that the deliverable(s) are not received after the 15 days following the execution of the agreement. Should a Change Order or Amendment be requested on the date of or after the most current due date, the five percent (5%) reduction will be imposed until the date of the requested change is received via email by the Department.

Summary of Fees: $3,000 ($250 monthly, invoiced together with Task 2 maintenance)

Task 2: Maintain and Host SLIP Web Application

Description: Taylor will host the SLIP web application previously created for the Department and perform monthly corrective and/or preventative maintenance activities to ensure functionality and connectivity between data sources. Taylor will coordinate and monitor web hosting services, as per Attachment A. The data sources which the SLIP web application uses will be updated on a quarterly basis by Taylor. Taylor will troubleshoot and remediate system issues as directed by the Department.

Taylor does not guarantee the reliability of the servers on which live external data is hosted, such as the Department, NOAA, FEMA, USACE, or other authoritative source. Taylor will contact the external data source to correct issues in a timely manner but cannot guarantee that the data connection will be resolved within the “time to repair” limits stated in Attachment A if the issue is caused by the external data source.

Taylor will add a read‐only user account to the SLIP database and provide login information to the Department for access to the raw data.

Performance Period: Monthly

Deliverables: Taylor will submit a Monthly Maintenance Report by the 10th calendar day of the following month. For the months of September, December, March, and June, Taylor will include instructions to download the latest source code and database backups for the preceding quarter.

Documentation: The Monthly Maintenance Report will include a description of any discretionary updates made and the requesting party, the number of errors reported and resolved including a breakdown by priority category according to Attachment A, the total hours of unscheduled outages (if these data are available), a summary of any catastrophic failures or outages experienced that month including the response time needed to restore software service availability, and a summary of the performance assessment required according to Attachment A.

the documentation to verify that the deliverables have been completed as described above.

Payment Request Schedule: Taylor shall invoice on a monthly basis at the fixed rate of $7,217.88. Taylor will submit invoices within thirty (30) days after the month of service provision. Upon the Department’s receipt of invoice and all supporting documentation and deliverables, the Department’s Contract Manager will have ten (10) working days to review and approve or deny the payment request.

Table 1. Monthly Maintenance Schedule

Monthly Maintenance Schedule

Deliverable‐Based Fixed Fee (Labor Cost)

July 2023 $7,217.88

August 2023 $7,217.88

September 2023 $7,217.88

October 2023 $7,217.88

November 2023 $7,217.88

December 2023 $7,217.88

January 2024 $7,217.88

February 2024 $7,217.88

March 2024 $7,217.88

April 2024 $7,217.88

May 2024 $7,217.88

June 2024 $7,217.88

Total Task 2 Cost $86,614.56

Consequences for Non‐Performance: The Department will reduce the monthly invoice by five percent (5%) for every calendar day that the deliverable(s) are not received. Should a Change Order or Amendment be requested on the date of or after the most current due date, the five percent (5%) reduction will be imposed until the date of the requested change is received via email by the Department.

Contract Termination due to In‐House Migration: Upon the migration of the SLIP web application to the Department’s system, the Department and Taylor will coordinate the termination of monthly maintenance costs (Tasks 1 and 2) within 30 days of the successful migration.

Summary of Fixed Price Cost:

TASK 2: Monthly Maintenance

Labor Hourly Rate ($) Hours Cost ($) Task Totals Senior Advisor/QC 202.53 2 $405.06

Senior Professional 162.21 42 $6,812.82

Total Man-Hours 44.0

Monthly Labor Cost $7,217.88

Non-Labor Unit Cost ($)

1.0 250.00

Total Non-Labor Cost (Task 1 monthly) $250

Monthly Total Task 1 and Task 2 $7,467.88

Task 3: Future Enhancements

Description: Taylor will coordinate with the Department, NOAA, and the Florida Flood Hub to ensure the new sea level rise data provided by each agency/institution is compatible for use in the SLIP web application. Taylor will add the Florida Flood Hub sea level rise data, as directed by the Department once in a format compatible for incorporation into the SLIP web application. Taylor will also work with the Department to incorporate new coastal terrain data as a mosaiced, complete dataset becomes available in a format usable by the SLIP web application.

Performance Period: July 1, 2023 to June 30, 2024

Deliverables: SLIP web application with updated data sources and map coverage (assuming the terms previously mentioned are met). The web application will also show updated metadata for the new datasets.

Documentation: Taylor will provide updated technical source citation in the web application reflecting changes made.

the documentation provided to verify that the deliverables have been completed as described above.

Payment Request Schedule: Taylor will request payment upon acceptance of the Task 3 deliverables.

Consequences for Non‐Performance: The Department will reduce the monthly invoice by five percent (5%) for every calendar day that the deliverable(s) are not received. Should a Change Order or Amendment be requested on the date of or after the most current due date, the five percent (5%) reduction will be imposed until the date of the requested change is received via email by the Department.

Summary of Fees:

Attachment A Hosting, Backup, Security and Service Level Agreement (SLA)

Hosting: The web application will be provided using a high availability cloud‐based hosting service.

Performance: Performance will be assessed at the end of each calendar month. If the site does not perform at an acceptable level, a 15% service credit for the month will be applied. The website performance will be deemed acceptable by either:

a) Fulfilling the SLIP Tool’s performance metrics as defined by the Department for each of the website’s functions or, in the event these metrics are not all fulfilled

b) The Department deeming the site’s performance as acceptable

Backups:

1. System snapshots will occur on a daily basis and will be stored at an offsite location.

2. Data backups will occur at the end of the business day and will be stored at an offsite location. Backup frequency may be increased to as often as every four hours if requested by the department.

3. Retrieval of System or Data backups shall be provided to Department upon request.

4. An export of (or access to) the source code and spatial data shall be provided to the Department on at least a quarterly basis using an agreed upon file location.

Recovery: In the event of a catastrophic failure or major outage, the System will be recovered to a fully functional state and available to the public within 24 hours. Service disruptions during failover to disaster recovery sites and the period of time before those sites are brought up will be counted as downtime.

Availability: Software service will be available twenty‐four (24) hours per day, seven (7) days a week, exclusive of scheduled maintenance periods. Unscheduled outages (i.e., any issue that causes the system to fail to perform one or more of its primary functions) may not exceed 4 hours cumulative in a month.

System Availability SLA: Service will maintain at least a 99.5% System Availability Percentage during each Month for the production version of the service. Should outages cumulate in excess of 4 hours within a calendar month, a 5% service credit will be applied, and additional 5% service credits applied every 30 minutes thereafter (not to exceed 100%). Service availability, however, does not include regularly scheduled maintenance or any unscheduled downtime due to failures beyond Contractor’s reasonable control (such as errors or malfunctions due to the Department’s computer systems, or the public user’s local hardware/Internet connectivity).

Maintenance: A weekly routine maintenance window for software, data and service updates will be designated during the period between 12 midnight and 3 AM EST, on a Wednesday. During this time, the system may be temporarily unavailable. Department will be provided at least five (5) days’ notice in order to accommodate any longer or different maintenance windows.

Security:

Services will be provided to the public jurisdiction and its end users solely from data centers in the United States (U.S.). Storage of public jurisdiction data at rest shall be located solely in data centers in the U.S.

Support: Service support representative(s) will be available to respond to Department support requests by phone or e‐mail to John Messer or designee in the Taylor development team during the hours of 8 am through 4 pm Eastern Standard Time, Monday through Friday, excluding holidays observed by the Department. Only Department service administrators are authorized to submit service requests to Contractor. Department service administrators will review all lower level requests first to determine the need to escalate to the Taylor Engineering Technology Services support team as a Priority 1, 2, or 3 request.

Response and Resolution: Any error reported by the Department will be corrected in accordance with the priority level as defined below:

Priority Category Definition

Priority 1 An error that renders the software service inoperative or causes the software/service to be unavailable or unusable.

Priority 2

An error other than a Priority 1 error that results in the loss of any major or significant feature or functionality of the software service or significant degradation of the performance of the software/service or that significantly restricts Department’s use of the software service.

Priority 3 An error other than a Priority 1 or 2 error that results in the loss of a less significant feature or functionality of the software/service.

Response and Resolution SLAs:

Priority

Time to Respond (within support hours)

Time to Repair*

Financial Consequences for Unsatisfactory Performance

4 hours

Up to 1 calendar day

3.33% monthly service credit after day 1 and an additional 3.33% per day until 100% monthly service credit is reached or issue is resolved.

1 business day

Up to 5 calendar days

2% monthly service credit after day 5 and an additional 2% per day until 100% monthly service credit is reached or issue is resolved.

2 business days

As scheduled for correction & implementation and communicated to/approved by Department

Failure to meet the Time to Respond (2 business days) and/or Time to Repair requirements as agreed to in writing by Department more than two times in succession during any month, the next payment for the ongoing service will be reduced by 5%.

*Repair means to correct the error or provide a reasonable work‐around solution that produces the desired result and is mutually agreed to in writing with Department.

Force Majeure: Support disruptions due to events beyond the Contractor’s control, such as weather events, fires, or other major disruptive events that are beyond the Contractor’s control and affect the ability to provide the support outlined in this document will be excluded from the Response and Resolution SLAs.

Termination: Upon Department’s request and at no additional cost to the Department, John Messer or the current Director of Technology Services at Taylor Engineering will provide an accurate copy of all Department data in an industry‐standard machine‐readable format along with adequate documentation to transfer data into a new solution (such as data dictionaries, field definitions, catalogs, and indexes).