UNSPSC 81160000: Information Technology Service Delivery

UNSPSC 81160000 Information Technology Service Delivery is a Family code that encompasses software platforms, managed services, data systems, and implementation support spanning digital engagement, case management, reporting, compliance monitoring, and cloud infrastructure that state and local governments are actively procuring. Recent state and local solicitations under the code reflect work ranging from fulfillment and visitor services platforms to tuberculosis medication adherence monitoring software, airport customer experience dashboards, loyalty and rewards systems, workforce scheduling, permitting and licensing systems, retirement plan marketplaces, and data aggregation platforms for regulatory compliance. The issuing-body mix includes state departments (health services, transportation, education, treasury, environmental protection), county governments (Orange County and Hillsborough County), cities (Atlanta, Detroit, Philadelphia, Worcester), transit authorities (MBTA), special districts (school districts, housing authorities), and independent boards (parole boards, state boards of education). State departments appear as repeat buyers across multiple codes and geographies. Geographic distribution spans California, Connecticut, Delaware, Florida, Illinois, Massachusetts, Michigan, New Jersey, New York, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Dakota, Texas, Utah, Washington, and other states, with no single region dominating recent activity.

Representative recent opportunities illustrate the scope: The State of Utah Division of Purchasing is conducting an RFP for fulfillment and visitor services supporting the "Life Elevated" tourism brand, with proposals due November 6, 2026, requiring five years of combined experience in guide distribution and mail strategy plus GovRAMP compliance (GN27104). Nevada's Division of Child and Family Services is seeking a noncompetitive contract with Chapin Hall at the University of Chicago for an internet-based data-driven reporting system supporting child and family services operations, with a solicitation waiver due November 21, 2026 (40DHHSS4045). The City of Atlanta Department of Aviation is conducting a multi-step sealed bid process for a centralized Social Media and Customer Feedback Dashboard serving Hartsfield-Jackson Atlanta International Airport, with prequalification due October 14, 2026 (PE66062NONST2027000000487). The Texas Department of State Health Services is requesting proposals for Video Directly Observed Therapy software to support tuberculosis medication adherence monitoring, with proposals due October 29, 2026 and requiring TX-RAMP Level 2 certification (HHS0015558V3). The County of Orange, California is soliciting bids for comprehensive Social Media Management and Analytics Services supporting 22 departments and 18,000 employees across multiple platforms, with proposals due November 5, 2025 and offering 5% bid reduction for OCLSB and DVBE bidders (0172895301GM).