Docusign digital signature service 3 + 2 YR agmt

The State of California is requesting bids for DocuSign Digital Signature Service under a 3-year agreement with two optional 1-year renewal periods, with bids due August 26, 2026. The procurement establishes a statewide master service agreement enabling California state agencies to access DocuSign's electronic signature platform for document execution and workflow automation across multiple departmental operations.

The scope encompasses system availability, security compliance, and integration capabilities to support state agency operations. The platform must maintain document authenticity, legal enforceability, and audit trail requirements mandated by California governance standards. Service level agreements must address system uptime, response times, security protocols, and customer support. Integration with existing state systems is a key evaluation component.

Pricing is a primary evaluation criterion. The contract structure establishes unit costs or subscription fees for digital signature services, with costs allocated across participating state agencies based on consumption model and anticipated utilization rates. Funding is sourced through the State of California's operating budget and participating agency budgets. The three-year base term with optional one-year renewal periods provides the state flexibility to extend the relationship based on performance and continued need.

Bidders must demonstrate technical competency, pricing competitiveness, and alignment with California's operational and security requirements. Compliance with data security, system reliability, and adherence to state technology standards are mandatory.