Attachment 41 - FINAL PWS.docx

Attachment 41

PERFORMANCE WORK STATEMENT

U.S. Naval Hospital Okinawa Administrative Support Services: Japan Resource Management Department, Accounting Clerk III

1.0 SCOPE:

The Contractor shall provide services for administrative tasks for various clinical departments, Business and Travel offices and the Director for Resources of the U.S. Naval Hospital, Okinawa.

1.1 APPLICABLE DIRECTIVES:

DoD 7000-14-R, Vol.3, Ch. 9

DHA-PM 6015.01

Health Affairs Policy 08-002 USNAVHOSPOKINAWAINST 6320.14 series USNAVHOSPOKINAWAINST 6010.3 series

1.2 ACRONYMS AND ABBREVIATIONS:

AQL Acceptable Quality Level COR Contracting Officers Representative CRS Centralized Receivables System DOD Department of Defense FLCY Fleet Logistics Center Yokosuka HIPAA Health Insurance Portability and Accountability Act NAVHOSP Naval Hospital PC Personnel Computer USNH US Naval Hospital

2.0 REQUIREMENTS

2.1 SPECIFIC TASKS:

TASK 1. PERFORM ACCOUNTING CLERICAL OPERATIONS. Contractor shall provide routine clerical accounting support to USNH Okinawa’s Business Office. Tasking includes examination, verification and correction of Business Office accounting transactions in order to insure completeness and accuracy of funding obligations and receipts and totaling, balancing and posting of expenditure and collection vouchers and associated data.

Contractor should answers customer questions regarding problems with their account. Contractor should be conduct five random telephone calls/emails per day to customer about making payments and payment arrangements with CRS, as well as the information that the bill will be forwarded to the Treasury for collections if not paid in the allotted time frame. Approximately 30,445 TASK 1 transactions shall require processing during the period of performance. Performance goals for TASK 1 are as follow:

(1) Accounting clerical transactions shall be error-free. Any discrepant work shall be corrected accordingly.

(2) The contractor is required to provide and maintain excellent customer relations by ensuring customer inquiries are handled in a prompt, efficient, courteous, effective and professional manner. No more than three customer service complaints annually.

3.0 SKILLS AND KNOWLEDGE REQUIRED FOR THE POSITION:

Contractor personnel shall possess the necessary accounting clerical and secretarial knowledge and skills necessary to carry out all assigned clerical duties.

PERFORMANCE REQUIREMENTS SUMMARY:

of Business Office accounting transactions

3.1 Contractor performance objectives are summarized in the following table.

Standard

Surveillance Method

Frequency

Acceptable Quality Level (AQL)

Friday support/ Quality/Timeliness 100% Compliance

Positive:

- Favorable Past Performance Evaluation

- Letters of Recommendation Negative:

- Implement increased surveillance and/or Contractor reporting

- Termination for Default

4.0 WORK HOURS:

4.1 Normal Work shall take place between 0700-1600 or 0730-1630, Monday through Friday, with an uncompensated 1 hour lunch, but not to exceed 40 hours per week and 80 hours in a pay period.

4.2 In the event that the contractor is prevented from performance as the result of an Executive Order or an administrative leave determination (e.g., weather related closing, delayed opening or early closure) that applies to the using activity, such time may be charged to the contract as a direct cost provided such charges are consistent with the contractor’s accounting practices.

5.0 PLACE OF PERFORMANCE:

U.S. Naval Hospital Okinawa, PSC 482 FPO AP 96362-1600, Japan.

6.0 WORK ENVIRONMENT AND PHYSICAL DEMANDS:

Work is generally to be carried out in climate-controlled office spaces. Contractor personnel should be able to sit, stand and otherwise be physically able to carry out routine office work.

7.0 GENERAL SAFETY AND HOUSEKEEPING:

Contractor personnel shall keep his/her work area in a clean, presentable, safe, and condition at all times. Adhere to USNAVHOSP OKINAWAINST 5100.1J policies and requirements.

8.0 SECURITY CLEARANCE: The work under this order is considered as classified and the contractor’s personnel shall possess a SECRET clearance.

9.0 OVERNMENT PROPERTY FURNISHED:

The government will provide, consumable supplies required for the tasks listed above, work space at the Naval Hospital, Okinawa, PC workstations with computer necessary for the accomplishment of assigned tasks. The Contractor shall maintain the assigned space in a neat and orderly manner.

Contractor shall only use government-furnished facilities and equipment to accomplish the tasks required under this order. Personal or company use of phones, utilities, computers, printers, copiers, etc., not directly related to required services is strictly prohibited. Contractor shall not remove any government-furnished equipment or supplies from the worksite without the express written permission of the Contracting Officer’s Technical Representative or his/her designated representative.

10.0 PERSONAL APPEARANCE:

Contractor personnel shall comply with USNAVHOSP OKINAWAINST 4000.2B.