Attachment 39 - FINAL PWS.docx

Attachment 39

PERFORMANCE WORK STATEMENT

U.S. Naval Hospital Okinawa Health Promotion & Wellness Lifestyle Medicine Program Management Support Service: Japan Health Promotion & Wellness Department, Program Analyst II

1.0 SCOPE: The contractor shall provide program management support to the Department of Public Health at U.S. Naval Hospital, Okinawa.

1.1 APPLICABLE DIRECTIVES: OPNAVINST 5100 series, Navy Occupational Safety and Health (NAVOSH) Program, USNH Okinawa safety and regulations, Joint Commission requirements, and USNH Okinawa Health Promotion & Wellness Lifestyle Medicine Clinic Standard Operating Procedures.

1.2 ACRONYMS AND ABBREVIATIONS:

ADM Administrative and Data Management AQL Acceptable Quality Level CDC Centers for Disease Control and Prevention CDRL Contracts Data Requirements List COR Contracting Officers Representative DOD Department of Defense DON Department of the Navy FAD Facility Access Determination LMC Lifestyle Medicine Clinic NAVOSH Navy Occupational Safety & Health OCR Optical Character Recognition PC Personnel Computer USNHO US Naval Hospital Okinawa

2.0 REQUIREMENTS

2.1 SPECIFIC TASKS:

ADMINISTRATIVE AND DATA MANAGEMENT SUPPORT FOR HEALTH PROMOTION & WELLNESS LIFESTYLE MEDICINE CLINIC. Contractor shall:

2.1.1 Serve as the data analysis technician for the Health Promotion & Wellness Lifestyle Medicine Clinic (HPWLMC). The incumbent for this position will be responsible for the entering and maintaining of database for the department as well as ensuring other departmental administrative matters are coordinated and completed in a timely manner. Employee performs recurring work independently, within established procedures, making adjustments to work methods based on precedents and work experience. Completed work is reviewed in terms of overall effectiveness, timeliness, accuracy of data entered and compliance with program objectives. As the ADM, the incumbent of this position may perform duties at USNHO and USNHO Branch Medical Clinics

2.1.2 Administrative Functions: The contractor shall perform a range of administrative duties in accordance with assignment, to include the following

2.1.3 Data manager services include managing the development and maintenance of HPWLMC specific database containing statistics on LMC patients and outcomes.

2.1.4 The Data manager is HPWLMC’s representative and expert in all areas of automation related to performance metrics information. This requires the analysis of information and development of reports and overall management of data collection and reporting.

2.1.5 Coordinates the development and implementation of data requirements into the organization by providing and coordinating microcomputer system support to HPWLMC programs through entering, manipulating, sorting, refining, maintaining and retrieving of data.

2.1.6 Uses microcomputer skills and programs, presentation graphics, word processing, data base and spreadsheet programs, in order to enhance existing applications, as well as create new applications.

2.1.7 Performs duties related to the OCR scanner, such as recommending processing or format changes and improvements to supervisor and to program lead assigned to a particular system. Reviews computer generated reports for completeness, proper format and sequence, and accuracy of data.

2.1.8 Monitors and evaluates the preparation of technical data/documentation to determine completeness, adequacy of detail and technical accuracy.

2.1.9 Collaborates with all program staff to analyze raw data and develop meaningful and measurable information and to determine causal relationships in data, shows trends and projects future changes based on analysis.

2.1.10 Formats the databases as needed to streamline data collection process.

2.1.11 Ensures staff correctly input data into the database.

2.1.12 Prepares reports and spreadsheets reflecting raw data.

2.1.13 Produces and extracts descriptive and inferential charts and reports.

2.1.14 Synthesizes data and uses statistical application to provide reports and trend data, comparing known data and inferential statistics to hypothesize anticipated results, providing results to the HPWLMC Program Management Team.

2.1.15 Participates in orientations, meetings and briefs to ensure compliance with local hospital, Department of Navy, and Department of Defense requirements, assist in coordination of patient follow up, identify programmatic opportunities for improvement, and ensure timely collection and reporting of data.

2.1.16 Front Desk operations including scheduling patient appointments, answering phones and other clerical tasks as required.

2.1.17 Conducts HPWLMC administrative intake to collect demographic and patient contact information including coordination of Health Assessment Review administration and analysis as required.

2.1.18 Assists with template management, schedule review and management, end of day processing and completion of patient/visit encounters.

2.1.19 Performs other duties as assigned

3.0 SKILLS AND KNOWLEDGE REQUIRED FOR THE POSITION:

Contractor personnel shall possess the necessary program management knowledge and skills necessary to carry out all assigned HPWLMC duties. Contractor shall possess the ability to present oral and written reports using the Microsoft Office Software Suite.

PERFORMANCE REQUIREMENTS SUMMARY:

Delivery Method

Product Brief

Due Date

Notes

4.0 GUIDELINES

4.1 The Contractor shall abide by USNHO cleanliness, safety and health standards consistent with the requirements of OPNAVINST 5100 series, Navy Occupational Safety and Health (NAVOSH) Program, USNH Okinawa safety and regulations, Joint Commission requirements, and USNH Okinawa Health Promotion & Wellness Lifestyle Medicine Clinic Standard Operating Procedures.

4.2 Federal, DOD, Navy, and local regulations, policies, standard, and precedents provide general guidance, but do not specify the approach to follow to accomplish the work. When guidelines are lacking, employee must generate new or improved methods to be tested, which may provide a basis for future guidelines. Considerable judgment is required in relating guidelines to the development of solutions to problems.

5.0 NORMALWORK HOURS:

5.1 A period of 8 hours, Monday through Friday between 0730-1630 with an uncompensated 0.5 or 1 hour lunch, not to exceed 40 hours per week and 80 hours in a pay period.

5.2 In the event that the contractor is prevented from performance as the result of an Executive Order or an administrative leave determination (e.g., weather related closing, delayed opening or early closure) that applies to the using activity, such time may be charged to the contract as a direct cost provided such charges are consistent with the contractor’s accounting practices.

6.0 PLACE OF PERFORMANCE:

U.S. Naval Hospital Okinawa, PSC 482 FPO AP 96362-1600, Japan.

7.0 WORK ENVIRONMENT AND PHYSICAL DEMANDS:

Work is generally to be carried out in climate-controlled office spaces. Contractor personnel shall be able to sit, stand and otherwise be physically able to carry out routine office work.

8.0 GENERAL SAFETY AND HOUSEKEEPING:

Contractor personnel shall keep his/her work area in a clean, presentable, safe, and condition at all times. Adhere to USNH Okinawa policies and requirements, Joint Commission requirements, and USNH Okinawa Health Promotion & Wellness Lifestyle Medicine Clinic Standard Operating Procedures.

10.0 SECURITY CLEARANCE: The work under this order is considered as classified and the contractor’s personnel shall possess a SECRET clearance.

11.0 GOVERNMENT PROPERTY FURNISHED:

The Government will provide, work space at the Naval Hospital Okinawa, PC workstations with computer for the accomplishment of assigned tasks. The contractor shall maintain the assigned space in a neat and orderly manner. Contractor shall only use Government-furnished facilities and equipment to accomplish the tasks required under this PWS. Personal or company use of phones, utilities, computers, printers, copiers, etc., not directly related to required services is strictly prohibited. Contractor shall not remove any Government-furnished equipment or supplies from the worksite without the express written permission of the Contracting Officer’s Technical Representative or his/her designated representative.

12.0 PERFORMANCE STANDARDS:

Standard

Surveillance Method

Frequency

Acceptable Quality Level (AQL)

Contract Deliverables Task 1 through Task 4

Saturday support/ Quality/Timeliness 98% Compliance

Positive:

- Favorable Past Performance Evaluation

- Letters of Recommendation Negative:

- Implement increased surveillance and/or Contractor reporting

- Termination for Default