Attachment 45 - FINAL PWS.docx

Attachment 45

PERFORMANCE WORK STATEMENT (PWS)

U.S. Naval Hospital Okinawa Administrative Support Services: Japan Education and Training Department, Secretary I

1.0 SCOPE:

The contractor shall provide administrative support services for the Staff Education Office located at the U. S. Naval Hospital, Okinawa Japan in accordance with the PWS.

1.1 APPLICABLE DIRECTIVES:

SEAT Front Desk SOP SEAT Training Spaces Reservation SOP SEAT Supply and Equipment Management SOP USNHOINST 1500.8J Command Training and Competency Assessment

1.2 ACRONYMS AND ABBREVIATIONS:

ACOR: Assistant Contracting Officer Representative AQL Acceptable Quality Level CDRL Contracts Data Requirements List COR Contracting Officer Representative DFARS Defense Federal Acquisition Regulations Supplement DOD Department of Defense FLCY Fleet Logistics Center Yokosuka FTE Full Time Employee LMS Learning Management System NAVOSH Navy Occupational Safety & Health OPNAVINST Office of the Chief of Naval Operations Instruction PWS Performance Work Statement USNHO U.S. Naval Hospital Okinawa

2.0 REQUIREMENTS

2.1 SPECIFIC TASKS:

TASK 1. SECRETARIAL SUPPORT SERVICES.

-The Contractor shall provide general secretarial services to the Staff Education Office. Contractor personnel shall receive incoming calls and correspondence, direct calls to relevant personnel, and assist in the creation and dissemination of official correspondence.

-Contractor personnel shall receive and route incoming directives, instructions and correspondence and maintain an electronic log of all current, expired and “in process” assignments/correspondence.

-Contractor will also assist with check-in and out process for hospital staff in the Learning Management System and accompanying electronic logs.

-Contractor will also assist with dissemination of books and equipment to personnel with appropriate requests.

-Contractor will maintain and appropriately approved the only calendar reservation requests as outlined in the departmental Standard Operating Procedures.

Approximately 24,096 Task 1 Transactions during the performance of period. Task 1 transactions will require processing during the period of performance. Performance goals for TASK 1 are as follows:

(1) Correspondence transactions shall be error-free.

(2) No more than two customer complaints annually.

(3) Process an average of twelve (12) transactions per hour.

3.0 SKILLS AND KNOWLEDGE REQUIRED FOR THE POSITION:

Contractor personnel shall possess the necessary secretarial knowledge and skills to carry out all assigned administrative duties.

PERFORMANCE REQUIREMENTS SUMMARY:

Standard

Surveillance Method

Frequency

Acceptable Quality Level (AQL)

Personnel

Qualified staff provided within the timeframes specified in the task orders.

Contract Deliverables

Friday support/ Quality/Timeliness 100% Compliance

Positive:

- Favorable Past Performance Evaluation

- Letters of Recommendation Negative:

- Implement increased surveillance and/or Contractor reporting

- Termination for Default

4.0 GUIDELINES

4.1 The contractor shall abide by USNHO cleanliness, safety and health standards consistent with the requirements of SEAT Front Desk SOP, SEAT Training Spaces Reservation SOP, SEAT Supply and Equipment Management SOP, USNHOINST 1500.8J Command Training and Competency Assessment.

4.2 Federal, DOD, Navy, and local regulations, policies, standard, and precedents provide general guidance, but do not specify the approach to follow to accomplish the work. When guidelines are lacking, employee must generate new or improved methods to be tested, which may provide a basis for future guidelines. Considerable judgment is required in relating guidelines to the development of solutions to problems.

5.0 WORK HOURS:

5.1 Work shall normally take place Monday through Friday between 0700-1600 or 0730-1630 with an uncompensated 1 hour lunch.

5.2 In the event that the contractor is prevented from performance as the result of an Executive Order or an administrative leave determination (e.g., weather related closing, delayed opening or early closure) that applies to the using activity, such time may be charged to the contract as a direct cost provided such charges are consistent with the contractor’s accounting practices.

6.0 PLACE OF PERFORMANCE:

The normal place of performance is at the U.S. Naval Hospital Okinawa, PSC 482 FPO AP 96362-1600, Japan.

7.0 WORK ENVIRONMENT AND PHYSICAL DEMANDS:

Work is generally to be carried out in climate-controlled office spaces. Contractor personnel shall be able to sit, stand and otherwise be physically able to carry out routine office work.

8.0 GENERAL SAFETY AND HOUSEKEEPING:

Contractor personnel shall keep his/her work area in a clean, presentable and safe conditions at all times. Adhere to USNHOINST 4110.1G Hazardous Material Control and Management Program, SEAT SDS binder, USNHOINST 5042.1 Consolidated Environmental Zone Assessment Report Program, UNSHOINST 5100.1J Safety and Occupational Health Manual.

9.0 GOVERNMENT PROPERTY FURNISHED:

The government will provide, consumable supplies required for the tasks listed above, work space at the Naval Hospital, Okinawa, PC workstations with computer necessary for the accomplishment of assigned tasks. The Contractor shall maintain the assigned space in a neat and orderly manner.

Contractor shall only use government-furnished facilities and equipment to accomplish the tasks required under this order. Personal or company use of phones, utilities, computers, printers, copiers, etc., not directly related to required services is strictly prohibited. Contractor shall not remove any government-furnished equipment or supplies from the worksite without the express written permission of the Contracting Officer’s Technical Representative or his/her designated representative.

10.0 PERSONAL APPEARANCE:

Contractor personnel shall comply with USNAVHOSP OKINAWAINST 4000.2B.

11.0 SECURITY CLEARANCE: The work under this order is considered as classified and the contractor’s personnel shall possess a SECRET clearance.