Attachment 56 - 007.PWS Programmatic Support.docx

Attachment 56

Performance Work Statement for U. S. Navy Medicine Readiness & Training Command (USNMRTC) Yokosuka Travel Clerical Support Services: Japan

1.0 SCOPE: The contractor shall provide programmatic support and administrative to USNMRTC Yokosuka Directorate of Resource Management.

1.1 APPLICABLE DIRECTIVES:

OPNAVINST 5100 series, Navy Occupational Safety and Health (NAVOSH) Program, United States Navy Medicine Readiness & Training Command (USNMRTC) safety and regulations. DHA and Bureau of Medicine and Surgery (BUMED) Defense Medical Human Resources System Internet (DMHRSi), Labor Cost Assignment (LCA) and Human Resources (HR0 procedures and processes.

1.2 ACRONYMS AND ABBREVIATIONS:

CMS Centers for Medicare and Medicaid Services COR\ Contracting Officers Representative CPT Current Procedural Terminology

NAVHOSP Naval Hospital

2.0 REQUIREMENTS

2.1 SPECIFIC TASKS:

a. TASK 1. PROGRAMMATIC SUPPORT SERVICES. Contractor shall provide programmatic support as the primary point of contact for the Defense Medical Human Resources System (DMHRSi). Contractor shall collect, input, maintain, interprets and edits man hour data that is reported by exception from the work centers. Monitor entries for required labor hours and proper labeling of work center on active duty members, civil service employees and Master Labor Contract (MLC) employees. Contractor shall identify and verify the data for accuracy, completeness and clear all errors generated during processing and create a transfer text file to the Expense Assignment System (EAS). Contractor shall engage in problem solving affecting EAS file creation which is limited only to LCA data issues, but also to include collaboration with DHMRSi Manpower Department in resolving data issues. Significant variances will need to be investigate and corrected by the contractor. Upon completion of these tasks, contractor shall transmit the files to BUMED DMHRSi Support Team or higher authority to meet established deadlines. Review electronic reports to verify accuracy of the data and make edits as necessary. When incorrect data is detected in the DMHRSi database, contractor shall coordinate corrective action. Contractor will coordinate and schedule submission of data and data input to ensure weekly, monthly, or quarterly processing and reporting timeline are met.

Contractor shall provide training sessions for command members in the support of all operations of Medical Expense and Performance Reporting System (MEPRS) and DMHRSi for command staff members at the main hospital and at the branch health clinics. Contractor shall conduct basic audits with supervision to maintain the highest possible degree of user expertise in DMHRSi and provide assistance to command staff members in meeting reporting requirements and maintaining data accuracy. Contractor assists in limited and uncomplicated management analysis of projects and studies aimed at finding solutions to specific management problems, analyzing procedures and operating methods for the purpose of process improvement, recommending appropriate action to the EAS/MEPRS coordinator. Approximately 12 monthly EAS Files TASK 1 transactions will require processing during the period of performance. Performance goals for TASK 2 are as follow:

(1) EAS/MEPRS File data submitted to BUMED DHMRSi Support Team and or higher authority shall be error-free

(2) Submit error - free DHMRSi EAS File to MEPRS Coordinator no later than 11th day after the last Pay Period of each reporting month.

b. TASK 2. SITE APPLICATION ADMINISTRATOR. Contractor shall act as on-site administrator for DMHRSi. Contractor shall create new DMHRSi accounts for incoming personnel. Contractor shall reset DMHRSi accounts that are disabled due to inactivity. Contractor shall add and remove responsibilities to user accounts in DMHRSi as necessary. Contractor shall issue timekeeper keys to DHMRSi accounts as required. Contractor shall serve as liaison between local users and Military Health System (MHS) help desk to resolve account issues related to DMHRSi access and functionality. Approximately 340 TASK 2 transactions will require processing during the period of performance. Performance goals for TASK 2 are as follows:

(1) All DHMRSi accounts for incoming personnel shall be created and operational within one month of member check-in.

(2) Timekeeper keys shall be granted within two weeks of initial request.

3.0 SKILLS AND KNOWLEDGE REQUIRED FOR THE POSITION:

Contractor personnel shall possess the necessary program analytical knowledge and skills necessary to carry out all assigned DMHRSi, EAS, MEPRS and CHCS duties. Contractor shall possess the ability to present oral and written reports using the Microsoft Office Software. Knowledge of military medical missions, organizations, programs and requirements of health care delivery systems.

Knowledge of the DOD mandated Data Quality Program and its impact on the command mission. The contractor must possess and exhibits the following skills and knowledge requirements:

a) Possess a professional knowledge of customer relations programs and customer conflict resolution techniques.

b) High School graduate or Equivalent with courses in typing, filing, office methods and business English.

c) One year experience in medical general office environment required.

d) Experience in a healthcare facility, and knowledge of unique characteristics of the military health care delivery system.

e) Ability to provide information and assistance to eligible beneficiaries based on personal, written, or telephone inquiries. Knowledge of the basic principles of arithmetic to use established formulas to make routine calculations such as staff hours.

f) Skill in typing and use of computer for word processing, use of various MICROSOFT programs, database management for monitoring, and graphics software for designing audio-visual training aides is required. A qualified typist is required.

g) Skill in operating computer terminals, scanners, copiers, printers, fax machines, and email in a work processing/data transcription mode. Knowledge of grammar, spelling, punctuation, and formats.

h) Knowledge in correspondence handling procedures.

i) Knowledge of medical terminology.

4.0 GUIDELINES

4.1 The contractor shall abide by USNHY cleanliness, safety and health standards consistent with the requirements of OPNAVINST 5100 series, Navy Occupational Safety and Health (NAVOSH) Program. DHA and Bureau of Medicine and Surgery (BUMED) Defense Medical Human Resources System Internet (DMHRSi), Labor Cost Assignment (LCA) and Human Resources (HR0 procedures and processes.

4.2 Federal, DOD, Navy, and local regulations, policies, standard, and precedents provide general guidance, but do not specify the approach to follow to accomplish the work. When guidelines are lacking, employee must generate new or improved methods to be tested, which may provide a basis for future guidelines. Considerable judgment is required in relating guidelines to the development of solutions to problems.

5.0 WORKHOURS:

Work shall normally take place during 1ST Shift, Monday –Friday 0700-1530 for a 8 hours shift with a 1 hour lunch..

6.0 PLACE OF PERFORMANCE:

The normal place of performance is at U.S. Naval Hospital Yokosuka, PSC 475 Box 6, FPO AP 96350-1600, Japan.

7.0 WORK ENVIRONMENT AND PHYSICAL DEMANDS:

Work is generally to be carried out in climate-controlled office spaces. Contractor personnel should be able to sit, stand and otherwise be physically able to carry out routine office work.

8.0 GENERAL SAFETY AND HOUSEKEEPING: Contractor personnel shall keep his/her work area in a clean, presentable, safe, and condition at all times. Adhere to United States Navy Medicine Readiness & Training Command (USNMRTC) policies and regulations.

9.0 SECURITY CLEARANCE:

Work under this PWS is unclassified. Secret clearance required

10.0 GOVERNMENT FURNISHED PROPERTY:

The government will provide, consumable supplies required for the tasks listed above, work space at the Naval Hospital, Yokosuka, PC workstations with computer and government-owned light trucks necessary for the accomplishment of assigned tasks. The contractor shall maintain the assigned space in a neat and orderly manner. Contractor shall only use government-furnished facilities and equipment to accomplish the tasks required under this order. Personal or company use of phones, utilities, computers, printers, copiers, etc., not directly related to required services is strictly prohibited. Contractor shall not remove any government-furnished equipment or supplies from the worksite without the express written permission of the Contracting Officer's Technical Representative or his/her designated representative.

11.0 DELIVERABLES/QSAP:

12.0 ALTERNTAVIE CONTRACTING OFFICER'S REPRESENTATIVE:

The Contracting Officer hereby designates the following individual as Alternative Contracting Officer's Representative (ACOR) for this contract.

Will be provided upon award