Attachment 38 - FINAL PWS.docx

Attachment 38

PERFORMANCE WORK STATEMENT

U.S. Naval Hospital Okinawa Facilities Management Department: Japan Facilities Management Department, Program Analyst V

1.0 SCOPE:

The contractor shall provide maintenance program analysis (MPA) supporting the command’s Facilities Management Department (FMD). MPA will support U.S. Naval Hospital, Okinawa and its various facilities. Contractor will help improve the preventive and corrective maintenance programs for all BUMED facilities on Okinawa Island.

1.1 CONTRACT OVERVIEW:

1.1.1 This is a performance-based contract.

1.2. APPLICABLE DIRECTIVES:

ASHRAE Standard 170-2008 Ventilation of Health Care Facilities.

ASHRAE HVAC Application Handbook - Healthcare Facilities Chapter.

EM385-1-1 Army Corps of Engineers Safety Manual.

Joint Commission Combined Accreditation Manual.

NFPA 99 Standard for Health Care Facilities.

NFPA 101 Life Safety Codes.

OPNAVINST 11010.20 series Navy Facilities Projects.

UFC 4-510-01 Medical Military Facilities.

USNHOINST 11014.1 series Facilities Maintenance Management Program.

1.3 ACRONYMS AND ABBREVIATIONS:

ADS Automated Data Systems AQL Acceptable Quality Level AHA American Hospital Association AHLTA Armed Forces Health Longitudinal Technology Application ASHRAE American Society of Heating, Refrigeration, Air-Conditioning Engineers BUMED Bureau of Medicine and Surgery CFP Contractor Furnished Property CFR Code of Federal Regulations CDRL Contract Data Requirements List CHCS Composite Healthcare System CMC Command Master Chief COR Contracting Officers Representative DBSS Defense Blood Standard System DEERS Defense Enrollment Eligibility Reporting System DHA Defense Health Agency DMLSS Defense Medical Logistics Standard Support DBMS Database Management System DMHRS Defense Medical Human Resources System DOD Department of Defense DODAAC Department Of Defense Activity Address Code DON Department of the Navy EAS IV Expense Assignment System ER Emergency Treatment Department FAD Facility Access Determination FAR Federal Acquisition Regulations FMD Facilities Management Department FSO Facility Security Officer GFP Government Furnished Property HVAC Heating Ventilation and Air Conditioning IAW In Accordance With ICDB Integrated Clinical Database ICU Intensive Care Unit IMD Information Management Department IMRD Information Resource Management Department ISSA Inter Service Support Agreement ISSOP Inter Service Support Program JPAS Joint Personnel Adjudication System TJC The Joint Commission MCCS Marine Corps Community Services MICC Mother Infant Care Center MOU Memorandum of Understanding MPA Maintenance Program Analyst MTF Military Treatment Facility MS Microsoft MHS Military Health System MSA Medical Services Account NACLS National Agency Check, Local Agency Check and Local Credit Check NAVFAC Naval Facilities Engineering Command NAVOSH Navy Occupational Safety & Health NAVHOSP Naval Hospital NCRP Navy Customer Relations Program NISP National Industrial Security Program NFPA National Fire Protection Association NMIMC Naval Medical Information Management Center OMFS Oral & Maxillofacial Surgery OPNAVINST Office of the Chief of Naval Operations Instruction PAO Public Affairs Office PC Personnel Computer PII Personally Identifiable Information PPD Purified Protein Derivative QCP Management/Quality Control Plan:

RAS Regiment Aid Station RMD Resource Management Department SECNAV Secretary of the Navy TA Technical Assistant TRICARE U.S. Military Members Family and Retirees Health Insurance Plan UBO Uniform Business Office USNHOINST U.S. Naval Hospital Okinawa Instruction UFC Unified Facilities Criteria USMC United States Marine Corps WAWF Wide Area Work Flow VAR Visit authorization request

2.0 PROJECT REQUIREMENTS

2.1 FACILITIES MAINTENANCE PROGRAM ANALYSIS: Contractor shall provide maintenance program analysis (MPA), required to obtain the desired results of the Facilities Maintenance Management Program (FMMP).

Contractor will perform a variety of FMMP support functions. The contractor serves as the maintenance management program advisor to the Maintenance Division Head, Deputy Facility Manager and Facility Management Department Head.

・ Supports site visits, reviews work requests, and fields inquiries from the engineering division, maintenance personnel, suppliers, and relevant specialists to ensure USNH Okinawa has functional facilities. Maintenance refers to preventive maintenance, corrective maintenance, and associated repairs for facilities systems to function as intended. MPA interacts with contractors, NAVFAC, USMC maintenance detachments, and MCCS for performance of work where contracts, ISSAs and MOUs exist. The MPA must tracks statuses of all maintenance activities and follows through completion of all work. MPA supports Maintenance Division Head in monitoring progress, verifying completion and closing/cancelling work requests as necessary.

・ Manages and updates maintenance schedules for all USNH facilities on Okinawa.

・ Ensures all communications for proper close out of services requests, work requests, and facilities requirements. Provides weekly reports to Division Head to outline such summaries.

・ Performs spot checks on maintenance program activities. Provide weekly reports using acceptable formats to Division Head.

・ Update facilities representative contact information for all departments, clinics, and Camp Butler relevant to

FMD.

・ Perform other duties as required to ensure the Maintenance Division Head is aware of status of the command’s facilities systems. Tasks include, but not limited to:

- Preparing reports for submission to Higher Headquarters,

- Providing metrics for fund justifications,

- Preparing summaries for command’s leadership, and

- Preparing budgets for utilities consumptions, and maintenance targets.

3.0 WORKLOAD DATA:

3.0.1 USNH Okinawa has an inventory of approximately 146 facilities valuing at $680M. FMD’s annual operating and maintenance budget is approximately $17M. The contractor is a supporting member of the Facilities Management Department in ensuring all maintenance programs are adequate for up-keeping command’s valuable medical facilities assets.

・ Performs two spot checks per day. Activities include traveling between Camps Foster, Lester, Futenma, Kinser, Courtney, Hansen, and Schwab. Provide daily report on spot check results using acceptable formats to Division Head.

・ Provide site visit assistance to three facilities per week ensuring all USNHO facilities are in compliance with the FMMP. Provide facilities asset evaluations using acceptable formats to Division Head.

・ Processes five work requests per day. Command has an average of 2,008 facilities work requests being processed during the period of work.

4.0 PERFORMANCE GOALS:

4.1 Maintenance Program Analyst (MPA) performs all site visits, communicates with all work originators, and consults with engineering division, maintenance personnel, suppliers, and relevant specialists for all facilities to be functional.

4.2 Utilize all essential DoD programs including, but not limited to DMLSS, BUILDER, MAXIMO, iNFADS for carrying out directions from Maintenance Division Head.

4.3 Update and manage maintenance schedules for all USNH facilities on Okinawa and other facilities as directed by Maintenance Division Head.

4.4 Ensure all communications for proper close out of services requests, work requests, and facilities requirements.

Provide weekly reports to Division Head to outline such summaries.

4.5 Perform spot check on maintenance programs’ activities. Provide weekly reports using acceptable formats to Division Head.

4.6 Update facilities representative contact information for all departments, clinics, and Camp Butler relevant to Facilities Management Department.

4.7 Perform other support functions to advise FMD’s Facilities Maintenance Division Head of the command’s current facilities system(s) status.

5.0 PERFORMANCE OBJECTIVES:

Quality: All tasking at least 98% of the time with no greater than a 2% error rate.

Random Inspection and/or Customer Feedback.

All tasking at least 98% of the time with no greater than a 2% error rate.

MCB,

contractors, and tasking at least inhouse

98% of the time staff.

with no greater than a 2% error.

locations.

specified in

paragraph 2.1.

completed on time no more than 2 weekly complaints from

Division Head.

6.0 SKILLS AND KNOWLEDGE REQUIRED FOR THE POSITION:

· Defense Medical Logistics Standard Support (DMLSS) training and minimum of one (1) year experience utilizing the software

· Builder Sustainment Management System training and minimum of one (1) year experience utilizing the software

· Maximo Asset Management (MAXIMO) software training and minimum of one (1) year experience utilizing the software

· Internet Navy Facilities Asset Data Store (iNFADS) training and minimum of one (1) year experience utilizing the software

· Microsoft Office suite minimum of one (1) year experience utilizing Word, Excel, Power Point and Outlook.

7.0 GUIDELINES AND RESPONSIBILITY:

7.1 The contractor shall abide by

a. OPNAVINST 11010.20 series Navy Facilities Projects.

b. USNHOINST 11014.1 series Facilities Maintenance Management Program.

7.2 Federal, DoD, Navy, and Local regulations, policies, standard, and precedents provide general guidance, but do not specify the approach to follow to accomplish the work. When guidelines are lacking, employee must generate new or improved methods to be tested, which may provide a basis for future guidelines. Considerable judgment is required in relating guidelines to the development of solutions to problems.

8.0 WORK HOURS:

8.1 The contractor shall work a period of 8 hours, Monday through Friday between 0700-1630 with an uncompensated 0.5 or 1 hour lunch, not to exceed 40 hours per week and 80 hours in a pay period. Work will be scheduled by the Department Head. Services shall not be required on the following federal established holidays: Columbus Day, Veteran’s Day, Thanksgiving, Christmas, New Year’s Day, Martin Luther King Day, President’s Day, Memorial Day, Independence Day, and Labor Day.

8.2 In the event that the contractor is prevented from performance as the result of an Executive Order or an administrative leave determination (e.g., weather related closing, delayed opening or early closure) that applies to the using activity, such time may be charged to the contract as a direct cost provided such charges are consistent with the contractor’s accounting practices.

9.0 PLACE OF PERFORMANCE: U.S. Naval Hospital Okinawa – Facilities Management Department.

10.0 WORK ENVIRONMENT AND PHYSICAL DEMANDS.

Work is normally performed in a seating, walking, standing, stooping and bending position as part of a regular workday.

11.0 GENERAL SAFETY AND HOUSEKEEPING: Contractor personnel shall keep his/her work area in a clean, presentable, safe, and condition at all times. Adhere to NAVHOSP OKINAWA directives, policies and instructions.

12.0 OCCUPATIONAL HEALTH REQUIREMENTS FOR ON-SITE SERVICES

12.1 Within 30 days prior to performance of services, the contractor's employees shall obtain, at the contractor expense, documentation of required immunizations and physical testing, and a statement from the contractor employee's licensed medical practitioner or a report of a physical examination. The physical examination and immunization documentation shall be submitted to the COR prior to the start of services. The requirements are provided on the HEALTH EXAMINATION AND IMMUNIZATION/SCREENING REQUIREMENT FORM, the current version of which is available at:

https://www.med.navy.mil/sites/nmlc/handbooks/Physical%20Exam%20and%20Immunization%20Form.pdf?Mobile=1&Source=%2Fsites%2Fnmlc%2F%5Flayouts%2Fmobile%2Fview%2Easpx%3FList%3Dbb6872af%252D40d8%252D474e%252D99d2%252D6e3d373f07a8%26View%3De25e6026%252D202c%252D454f%252Da553%252D3ce1665892ad%26CurrentPage%3D1

The MTF will identify any contract employees who are not required to complete this documentation after contract award. Declinations shall only be permitted based on either the contract employee's religious convictions or medical contraindications (as documented by a qualified health care provider).

13.0 SECURITY CLEARANCE:The work under this order is considered as classified and the contractor’s personnel shall possess a SECRET clearance.

14.0 PERSONAL APPEARANCE:

Contractor personnel shall comply with USNAVHOSP OKINAWAINST 4000.2B.

15.0 GOVERNMENT FURNISHED PROPERTY:

The government will provide adequate working space, all equipment (e.g. desks, chairs, computers, and share printers, fax and copy machines) and expendable operating supplies, and repair parts for the circuit television intrusion system, washer & dryer machine. The contractor shall maintain the assigned spaces in neat and orderly manner. Contractor shall only use government-furnished facilities, vehicle, and equipment to accomplish the tasks required under this PWS order. Contractor shall not remove any government-furnished equipment or supplies from the worksite without the express written permission of the Contracting Officer’s Technical Representative or his/her designated representative.

Standard

Surveillance Method

Frequency

Acceptable Quality Level (AQL)

Personnel

Qualified staff provided within the timeframes specified in the task orders.

Contract Deliverables

Friday support/ Quality/Timeliness 100% Compliance

Positive:

- Favorable Past Performance Evaluation

- Letters of Recommendation Negative:

- Implement increased surveillance and/or Contractor reporting

- Termination for Default