Attachment 42 - FINAL PWS.docx

Attachment 42

PERFORMANCE WORK STATEMENT

U.S. Naval Hospital Okinawa Administrative Support Services: Japan Resource Management Department, Financial Clerk III

1.0 SCOPE:

The contractor shall provide services for administrative tasks for various clinical departments, Business and Travel offices and the Director for Resources of the U.S. Naval Hospital, Okinawa.

1.1 APPLICABLE DIRECTIVES:

USNAVHOSP OKINAWAINST 7420.1

BUMEDINST 12000.1G

COMNAVFORJAPANINST 12000.17A

COMNAVFORJAPANINST 7410.2

5 U.S.C. 6303 5 U.S.C. 6101 USNAVHOSP OKINAWAINST 12620.1, series

USNAVHOSP OKINAWAINST 5330.1

5 U.S.C. 6323 5 U.S.C. 6327 Public Law 103-3 5 U.S.C. 6010 through 6133 Public Law 103-388

USNAVHOSP OKINAWAINST 12630.1E

Executive Order 5396 38 U.S.C. 7453 and 7454 5 U.S.C. 8101 DoD JTR Vol 2, Chap. 5, Part K DoD CPM 1400.25-M subchapter 610 DoD CPM 1400.25-M subchapter 630 5 U.S.C. 5542 through 5547 5 CFR Part 550 BUMED ltr 12000 Ser M1/08UM1129 dtd 18 Apr 08

1.2 ACRONYMS AND ABBREVIATIONS:

ACOR: Assistant Contracting Officer Representative AQL Acceptable Quality Level CDRL Contracts Data Requirements List COR Contracting Officer Representative DATAAPS Defense Automated Time, Attendance, and Production System DFARS Defense Federal Acquisition Regulations Supplement DOD Department of Defense DRM Director for Resource Management FLCY Fleet Logistics Center Yokosuka FTE Full Time Employee ICE Interactive Customer Evaluation NAVOSH Navy Occupational Safety & Health OPNAVINST Office of the Chief of Naval Operations Instruction PWS Performance Work Statement USNHO U.S. Naval Hospital Okinawa

2.0 REQUIREMENTS

2.1 SPECIFIC TASKS:

TASK 1. PERFORM FINANCE CLERICAL OPERATIONS. Contractor shall answer requests and provide advice to employees, supervisors, staff in other financial management series and personnel specialists on pay related rules, regulations, and procedures.

Performance goals for TASK 1 are as follow:

1) Contractor shall be knowledgeable to the financial regulations and rules covering diverse types of transactions to function as a technical advisor for the resolution of a range of issues or problems. Contractor must be able to communicate orally and in writing to obtain and provide information related to organizational, administrative, and procedural matters.

2) The contractor is required to assist staff and provide high quality customer service consisting of:

a) Respond to customers within one business day.

b) Resolve customer questions or refer to appropriate resource when possible.

c) Provide customers with explanations of findings if asked.

c) No more than three customer service complaints annually.

3.0 SKILLS AND KNOWLEDGE REQUIRED FOR THE POSITION:

Contractor shall be knowledgeable to the determine payroll records maintenance and completion of reports pertaining to civilian employees of the Federal Government. Contractor should utilize the Defense Automated Time, Attendance, and Production System (DATAAPS).

PERFORMANCE REQUIREMENTS SUMMARY:

Contractor performance objectives are summarized in the following table.

Standard

Surveillance Method

Frequency

Acceptable Quality Level (AQL)

Contract Deliverables 1 through 3

Friday support/ Quality/Timeliness 100% Compliance

Positive:

- Favorable Past Performance Evaluation

- Letters of Recommendation Negative:

- Implement increased surveillance and/or Contractor reporting

- Termination for Default

4.0 WORK HOURS:

4.1 Normal Work shall take place between 1000-1500 Monday through Friday, with an uncompensated 1 hour lunch, but not to exceed 20 hours per week and 40 hours in a pay period.

4.2 In the event that the contractor is prevented from performance as the result of an Executive Order or an administrative leave determination (e.g., weather related closing, delayed opening or early closure) that applies to the using activity, such time may be charged to the contract as a direct cost provided such charges are consistent with the contractor’s accounting practices.

5.0 PLACE OF PERFORMANCE:

U.S. Naval Hospital Okinawa, PSC 482 FPO AP 96362-1600, Japan.

6.0 WORK ENVIRONMENT AND PHYSICAL DEMANDS:

Work is generally to be carried out in climate-controlled office spaces. Contractor personnel shall be able to sit, stand and otherwise be physically able to carry out routine office work.

7.0 GENERAL SAFETY AND HOUSEKEEPING:

Contractor personnel shall keep his/her work area in a clean, presentable and safe conditions at all times. Adhere to USNAVHOSP OKINAWAINST 5100.1J policies and requirements.

8.0 GOVERNMENT PROPERTY FURNISHED:

The government will provide, consumable supplies required for the tasks listed above, work space at the Naval Hospital, Okinawa, PC workstations with computer necessary for the accomplishment of assigned tasks. The Contractor shall maintain the assigned space in a neat and orderly manner.

Contractor shall only use government-furnished facilities and equipment to accomplish the tasks required under this order. Personal or company use of phones, utilities, computers, printers, copiers, etc., not directly related to required services is strictly prohibited. Contractor shall not remove any government-furnished equipment or supplies from the worksite without the express written permission of the Contracting Officer’s Technical Representative or his/her designated representative.

9.0 PERSONAL APPEARANCE:

Contractor personnel shall comply with USNAVHOSP OKINAWAINST 4000.2B.

10.0 SECURITY CLEARANCE: The work under this order is considered as classified and the contractor’s personnel shall possess a SECRET clearance.