UNSPSC 80142001: Customer data maintenance service

A contracted service specializing in collecting, processing, filing, sorting, storing, retrieving, issuing, transmitting and updating database entries, in particular customer master and transactional data. The service may also include cleansing of data to eliminate duplications, enhance standardized terminology and improve overall data quality.

UNSPSC 80142001 Customer data maintenance service is a Commodity code under which state and local governments procure software platforms, implementation services, and ongoing support for managing customer contact data, billing records, service requests, and related transactional information across multiple departments and operational functions. The recent solicitations show substantial activity in customer relationship management (CRM) implementations, utility billing system upgrades, assessment platform migrations, and leave management automation—all rooted in the need to consolidate fragmented customer or operational data into unified, queryable systems with audit trails, role-based access, and integration across legacy and modern platforms.

State and local issuing bodies pursuing this code span large municipal utilities (Orlando Utilities Commission, City of Augusta), county governments (Broward County, Pinellas County, Collier County), city departments (Fort Worth IT, Tucson, Detroit, Cocoa), school districts (Hillsborough County Public Schools), and specialized authorities (Jacksonville Transportation Authority, Greater Orlando Aviation Authority, Valencia College). Representative recent opportunities include Valencia College's RFI for an IT Service Management and Customer Service Management platform (RFI 202605, due August 26, 2025), seeking AI-powered chatbot integration and incident management; the City of Holly Hill's RFP for utility billing, printing, and mailing services (RFP 26-FIN-01, due January 29, 2026), requiring management of approximately 6,154 customer accounts with flexible bill design and NCOA address verification; Pinellas County's HubSpot CRM implementation and integration procurement (RFP 260588, due July 14, 2026), designed to replace a legacy custom-built Customer Access Tracking System; and Hillsborough County Public Schools' comprehensive assessment platform procurement (RFP, due April 10, 2026), requiring migration of four years of student assessment data and integration with existing student information and learning management systems. Geographic concentration appears highest in Florida (Valencia College, Holly Hill, Collier County, Broward County, Pinellas County, Hillsborough County), with secondary activity in Texas, Georgia, Michigan, and Washington State. Multiple opportunities involve federal funding or cooperative purchasing arrangements, adding compliance and administrative layers to scope definition and vendor management.