UNSPSC 80142001: Customer data maintenance service

A contracted service specializing in collecting, processing, filing, sorting, storing, retrieving, issuing, transmitting and updating database entries, in particular customer master and transactional data. The service may also include cleansing of data to eliminate duplications, enhance standardized terminology and improve overall data quality.

UNSPSC 80142001 Customer data maintenance service is a Commodity code covering cloud-based customer relationship management (CRM) software, customer data platforms, and related implementation and support services that state and local governments use to centralize contact records, manage customer interactions, and track citizen or constituent engagement across departments and agencies. Recent solicitations show state and local buyers procuring full-stack CRM systems including data validation, contact management, and customer engagement tracking; absence leave management SaaS solutions with real-time API integration and compliance administration; event management and ticketing platforms; and applicant tracking systems with candidate management and onboarding workflows. The issuing bodies span city governments (Louisville Metro, Phoenix, Detroit, Tucson, Apopka, Newnan), county governments (Broward County, Pinellas County, Okaloosa County, Pasco County, Marion County), school districts (Sarasota County, Hillsborough County, DeKalb County), a regional transit authority (Jacksonville Transportation Authority), special-purpose districts (Great Lakes Water Authority, Greater Orlando Aviation Authority), and higher education institutions (University of Mississippi, Valencia College, Georgia Southern University, Mt. San Antonio College, Texas A&M University). Repeat buyers in recent activity include Florida counties (Broward, Pinellas, Okaloosa, Marion, Sarasota, Hillsborough) and the City of Detroit, which posted two separate absence leave management RFPs in May and June 2026.

Geographic spread is concentrated in Florida (Broward County, Pinellas County, Okaloosa County, Marion County, Sarasota County, Hillsborough County, Apopka, Pembroke Pines, Winter Park), with secondary activity in Georgia (DeKalb County, Cherokee County, Georgia Southern, Atlanta), Michigan (Detroit, Great Lakes Water Authority), Arizona (Phoenix), Texas (San Marcos, Tucson, Texas A&M), Washington State (Department of Fish & Wildlife), California (Mt. San Antonio College), and Colorado (Parker). Recent representative opportunities include Louisville Metro Government's RFP 270008 for customer relationship management software and implementation services, due August 14, 2026; University of Mississippi's dual RFPs (823 and 824) for supplier data validation and community engagement tracking, due July 9, 2026; Pinellas County's RFP 260588 for HubSpot CRM implementation and integration, due July 14, 2026; City of Detroit's RFP 545405-1 for absence leave management services covering 10,118 employees, due June 12, 2026 (reposted June 22, 2026 as RFP 5454051 with response due July 8, 2026); Great Lakes Water Authority's RFI REQ0009732 for contact and customer relationship management SaaS, due July 14, 2026; and Okaloosa County's RFP for event management software, due June 19, 2026 with full implementation scope including venue scheduling, staff scheduling, financial tracking, and CRM integration across six county venues.