SDSU Admissions & Enrollment CRM Implementation & Support
Closed State & local contract opportunity Posted
- Solicitation number
- SDSU05172023
- State
- South Dakota
- Responses due
Opportunity facts
- Jurisdiction
Opportunity details come from postingboard.esmsolutions.com. Updated .
About this opportunity
South Dakota State University (SDSU) is seeking an implementation and support partner for the Technolutions Slate Customer Relationship Management (CRM) system through a Request for Proposal (RFP #SDSU05172023). The procurement is focused on a comprehensive onboarding process for the Slate CRM system across undergraduate, graduate, international, and continuing education student populations, with an implementation target of July 1, 2024. Key deliverables include building portals, applications, request for information forms, communication strategies, lead nurturing efforts, and staff training. The proposal submission deadline is June 1, 2023, with an anticipated award and contract negotiation by June 9, 2023. Evaluation criteria will encompass the offeror's specialized expertise, technical competence, resources, past performance, project management techniques, and ability to handle project constraints. Prospective vendors must submit detailed proposals with itemized pricing for each component, and all inquiries must be emailed to Karen Bravek at Karen.Bravek@sdstate.edu with the specified subject line, with no inquiries accepted after the designated deadline.
The RFP does not explicitly outline specific set-aside designations or restrictions on respondent types. SDSU currently utilizes the Anthology Radius CRM and Ellucian Banner Student Information System, and expects the new Slate CRM to integrate with these existing systems and potential third-party applications. The contract duration is anticipated to be 6-18 months, depending on the finalized project scope. While no specific budget range is provided, the university indicates that the budget will be developed based on the received proposals. The implementation will involve a dedicated SDSU project team working collaboratively with the selected implementation partner. The procurement opportunity covers Brown County and is part of the broader South Dakota state procurement ecosystem, targeting a comprehensive CRM solution to enhance SDSU's student recruitment and engagement processes.
Opportunity text
To secure an implementation and support partner for the effective onboarding of the Technolutions Slate Customer Relationship Management (CRM) system.
Offerors may email inquiries concerning this RFP to obtain clarification of requirements. No inquiries will be accepted after the date and time indicated in the Schedule of Activities. Inquiries must be emailed to Karen Bravek at Karen.Bravek@sdstate.edu with the subject line "RFP #SDSU05172023". The South Dakota State University Purchasing Office will respond to offeror's inquiries (if required) via e-mail. In addition, all inquiries and the State's response will be posted on the state's e-procurement system. Offerors may not rely on any other statements, either of a written or oral nature, that alter any specification or other term or condition of this RFP. Offerors will be notified in the same manner as indicated above regarding any modifications to this RFP.
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