Satisfi Labs AI Conversation Software

The City of Orlando and Orange County, Florida are pursuing a sole source procurement for Satisfi Labs' AI Conversation Software, solicitation number S24-0271, with a specific focus on acquiring a conversational AI platform designed for venue-based visitor customer service. The procurement seeks a proprietary technology solution featuring a patent-pending Context Large Language Model (LLM) Response System that enables automated, consistent visitor interactions across multiple communication channels. Key deliverables include direct Ticketmaster ticket transactions, real-time conversation escalation capabilities, and advanced intent data categorization for zero-party data reporting. The procurement timeline indicates a posting date of February 19, 2025, with a critical response deadline of March 7, 2024, at 5:00 pm. During this seven-calendar-day window, alternative suppliers are invited to submit product information, statements of qualifications, and capabilities if they believe they can provide an equivalent solution. The procurement process allows potential vendors to demonstrate comparable technological capabilities directly to Lindsey Hladik, Procurement Agent II, via email at lindsey.hladik@orlando.gov.

The procurement appears to be an unrestricted competitive solicitation, with no explicit set-aside designations for disadvantaged enterprises or small businesses noted in the documents. Satisfi Labs, a Tampa, Florida-based technology provider, is currently positioned as the sole source vendor, highlighting their unique platform's integration capabilities with venue content management systems. The documents do not specify a precise contract value or budget range for this procurement. While the solicitation is structured as a sole source notice, it provides an opportunity for alternative vendors to challenge this designation by demonstrating equivalent technological capabilities. The platform's target sectors include sports, entertainment, venues, and tourism, suggesting a broad potential application across different public and private venue types. The procurement appears focused on acquiring an advanced AI conversational platform that can provide comprehensive visitor engagement solutions with sophisticated interaction and data management capabilities.