Customer Relationship Management Services at TSTC - Statewide

Texas State Technical College (TSTC) is seeking proposals from qualified firms to provide a Customer Relationship Management (CRM) system for its Career Services Office (CSO). The CRM system will be used to manage all employer and student relationships and interactions, with the ultimate goal of placing more Texans in well-paying jobs. The scope of services includes the implementation of the CRM system by March 15, 2024, and the provision of ongoing maintenance and support for a one-year contract term, with the option to renew for four additional one-year periods. The RFP outlines specific security, accessibility, and administrative requirements for the CRM system, and respondents are required to provide information on their experience, approach, and resources to meet the scope of service. The RFP is open from September 8, 2023, to September 22, 2023, with proposals due by 2:00 PM CDT on September 22, 2023.

The RFP does not anticipate the contract to exceed $100,000 and does not require a HUB Subcontracting Plan. Pricing shall be fixed for the initial term of the contract, and any annual percentage increases will need to be approved by TSTC. The RFP does not mention any set-aside designations or restrictions on the types of organizations that can respond, nor does it list any incumbent vendors or current contractors. The RFP also does not provide information on any existing infrastructure or technology that requires integration.