Customer Relationship Management System

The Texas Space Commission (TSC), a newly established state agency, is seeking information on a Customer Relationship Management (CRM) system through a Request for Information (RFI) process. The project involves the installation and support of a CRM solution to serve as a central hub for processing, categorizing, and responding to all communications received by the agency, as well as enabling the dissemination of information to the public through various channels. Key objectives include ensuring the CRM's adaptability for mobile use, securing data, and providing robust access and change control features. The goal is to implement a scalable, streamlined CRM solution that will raise Texas's standing in the space industry. Vendors are requested to provide detailed information on a customizable solution that can handle diverse communication types, allow for automated workflows, offer data analytics reporting, and integrate with collaboration tools. Responses are due by October 2, 2024, with the possibility of subsequent presentations in October 2024.

The RFI does not constitute a formal solicitation, and the TSC is not obligated to issue any procurement as a result of this process. The agency has a strong preference for an off-the-shelf CRM solution whose core functionality can be quickly deployed, potentially within 3 months, and fully activated by February 2025. Vendors must have, or be in the process of obtaining, a DIR cooperative contract and offer a solution that is certified as TXRAMP Level 2 or TXRAMP Provisional Status. The TSC does not provide any set-aside designations or restrictions on the types of organizations that can respond, nor does it list any incumbent vendors or current contractors. The agency also does not specify a budget range for this project.