Campus-Wide Enterprise Customer Relationship Management (CRM) Solution
Closed State & local contract opportunity Posted
- Solicitation number
- UTD20231018-TB
- State
- Texas
- Responses due
Opportunity facts
- Jurisdictions
Opportunity details come from txsmartbuy.com. Updated .
About this opportunity
The University of Texas at Dallas (UTD) is seeking proposals for the provision and implementation of a campus-wide enterprise customer relationship management (CRM) solution. UTD is experiencing rapid growth and challenges with student engagement and management, and requires an enterprise CRM solution that can support both undergraduate and graduate students throughout the entire student lifecycle, from prospect to alumni. The selected solution must enable UTD to centralize student information and communications, view and analyze insights, and support strategic enrollment impacts such as recruitment, onboarding, retention, student success, and decreasing time to graduation. Vendors must submit various documents, including a HUB Questionnaire, HSP Documents, Cost Proposal, General Questionnaire, Terms and Conditions, Signature Page, Technical Proposal, and Requirements Checklist. The proposal deadline is December 1, 2023, at 5:00 PM CST, and the vendor discussion period is from November 1, 2023, at 8:00 AM CDT to November 8, 2023, at 5:00 PM CST.
The contract will be awarded to support UTD's strategic enrollment goals, and the successful supplier will be required to integrate the CRM solution with other systems or migrate data from existing platforms. The procurement documents do not explicitly state any set-aside designations, restrictions on organization types, or incumbent vendors. The award value or budget range is also not provided in the available information.
Opportunity text
UTD is seeking proposals for the provision and implementation of an enterprise customer relationship management (CRM) solution. UT Dallas has experienced rapid growth in recent years resulting in challenges and increased volume as it relates to student engagement and management. We are looking for an enterprise solution, one that can expand as needs change and increase, to help us in working towards a more connected campus, integrating data and processes to better support students throughout the entire student lifecycle. Specifically, we are seeking a solution to support both undergraduate and graduate students throughout the student lifecycle, from prospect to alumni, by having an enterprise solution that allows us to centralize our student information and communications so that we can view, analyze, and act on such insights. This will require the integration of other systems or the migration of data from other platforms that could be phased out once a CRM is in place. Ultimately, this enables us to support our strategic enrollment impacts of shaping recruitment, onboarding new students, improving retention and student success, and decreasing time to Graduation.
Files
| File | Type | Posted |
|---|---|---|
| ESBD_File_341023_Submission Instructions - UTD20231018-TB.pdf |
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