UNSPSC 43231607: Billing and invoicing software

Billing software organizes and automates the billing and invoicing process. This helps ensure timely and consistent collection of payments and reduces errors due to manual data entry.

UNSPSC 43231607 Billing and invoicing software, a Commodity code, encompasses cloud-based and on-premises platforms that state and local governments deploy to automate utility bill generation, payment processing, claims management, and revenue cycle operations across water, sewer, electric, EMS, and other public-utility billing functions. Recent solicitations show municipalities and counties treating billing software as a core operational capability, often bundling it within larger Enterprise Resource Planning (ERP) procurements or procuring it as a standalone specialized system when integration demands require purpose-built solutions. The issuing-body mix spans counties (Rockdale County, Georgia; Marion County, Oregon; Okaloosa County, Florida; Dougherty County, Georgia; Volusia County, Florida), cities (Gallup, New Mexico; Cocoa, Florida; Albany, Georgia; Augusta, Georgia; Nashua, New Hampshire; Duluth, Georgia), special-purpose districts (Inland Empire Health Plan in California), and school systems (Dougherty County School System, Georgia), with ERP-bundled billing modules appearing more frequently than standalone procurement in recent activity. The geographic spread includes Georgia, Florida, Colorado, New Hampshire, New Mexico, Oregon, and California, with Georgia and Florida showing the strongest recent activity.

Representative recent opportunities illustrate the range of billing-software approaches. The City of Gallup, New Mexico posted an RFQ on October 2, 2026 (due May 28, 2026) for comprehensive data processing, print, and mail services supporting approximately 10,600 utility billing accounts, requiring secure SFTP data intake from IBM AS/400 systems, double-sided HIPAA-compliant invoicing, and eBilling with email, SMS, and secure portal delivery. Rockdale County, Georgia issued RFP #26-22 on October 14, 2026 (due November 19, 2026) for a fully integrated ERP system replacing legacy Harris Cogsdale utility-billing software, with cloud-based modules spanning Finance & Accounting, Payroll, Utility Billing, Public Safety, Parks & Recreation, and Stormwater Management; the County strongly prefers single-vendor solutions and requires Historically Underutilized Business (HUB) good-faith efforts for projects over $100,000. The City of Augusta, Georgia posted RFP 26-275 on July 24, 2026 (due August 26, 2026) for a cloud-based Customer Information System managing approximately 75,000 water, sewer, and stormwater accounts with integration to Itron Temetra AMI meter-reading systems, Cityworks work management, and existing payment processors. Okaloosa County, Florida issued RFP RFPWS5726 on October 8, 2026 (due July 28, 2026, past due) for a performance-based water and sewer billing audit of 34,000+ customer accounts, with compensation structured as a percentage of documented revenue increases from apparent-loss reduction, requiring ten years of billing-audit experience and full HIPAA compliance.