City of Herriman - Solicitation for Utility Billing Software

The City of Herriman, Utah is issuing a Request for Proposal to procure utility billing software and professional implementation services to replace its current Pelorus Methods system. This procurement seeks a modern, cloud-based solution capable of managing approximately 15,529 active customer accounts (14,634 residential, 364 commercial, and others) and 18,114 meters, with projected growth to 30,000 accounts and 40,000 meters. The software must address comprehensive functional requirements including customer account management, rate and fee schedules, meter reading and management, billing operations, financial management and cash receipting, delinquency management, service order management, and advanced reporting capabilities. The solution must integrate with existing third-party systems including SAP Business ByDesign, Neptune 360 meter software, and ESRI GIS applications. Technical requirements mandate cloud-based hosting with automatic patches, disaster recovery capabilities, PCI-DSS compliance, and comprehensive security services including intrusion detection and annual SOC audits. Proposers must demonstrate experience through at least three references from utilities of similar size operating the proposed software for a minimum of two years. The evaluation criteria allocate 40 points to functional and technical capabilities, 20 points to approach and methodology, 15 points to customer support, 15 points to vendor experience, and 10 points to cost. The proposal submission deadline is April 30, 2026 at 5:00 PM MDT through the Utah Public Procurement Place (U3P) Bonfire system, with vendor demonstrations and interviews scheduled for the week of June 22, 2026, preferred vendor notification the week of July 13, 2026, contract negotiations commencing July 20, 2026, and City Council contract award by September 9, 2026.

No set-aside designations or restrictions on organization types responding to this procurement are specified in the available documentation. The RFP does not identify any incumbent vendors, though the current system operates the Pelorus Methods platform. The City processed approximately 101,104 utility bills and 151,829 online payments in the most recent fiscal year, providing insight into transaction volume. Proposers must complete a Conflict of Interest Disclosure Form certifying no conflicting relationships with City departments, public officials, or employees, and must provide detailed references using the standardized Reference Form addressing client background, project scope, and project information. Final contract value and pricing terms will be negotiated following vendor selection; proposers should provide implementation costs and ongoing support pricing structures during contract discussions. The City reserves the right to reject any or all proposals and terminate negotiations if mutually acceptable terms cannot be achieved.