TANGOE Telecom Expense Management System Multi Year Sole Source

The State of Illinois Department of Innovation and Technology (DoIT) intends to award a sole source contract to Tangoe US Inc. for a multi-year Telecom Expense Management System (EMS) procurement. The contract covers maintenance, application hosting, and services related to telecommunications billing, provisioning, and inventory management. The system currently serves approximately 298 users across multiple state agencies and has been in operation for over 17 years, with a recent major system upgrade. Specific services include Application Service Provider fees, Test Region Hosting, Business Process Outsourcing Services, and Disaster Recovery support. The proposed contract term spans from October 2, 2025, to October 1, 2030, with no potential renewals. Interested parties must submit written comments or request a public hearing by Friday, October 3, 2025, at 4 p.m. to the designated information contact.

The procurement is designated as a sole source contract due to the system's proprietary nature and the significant costs and disruption associated with vendor switching. The contract will be funded by State Appropriated Funds, with a total contract value of $1,893,000, representing a cost savings of $607,000 compared to the current contract. The annual cost breakdown includes $138,600 for Application Service Provider fees, $60,000 for Test Region Hosting, $168,000 for Business Process Outsourcing Services, and $12,000 for Disaster Recovery. The State Purchasing Officer has reviewed and approved the sole source justification. The contract is specific to Tangoe US Inc., with no apparent set-aside designations or restrictions on organizational types. The system is a long-standing technological infrastructure that has been customized specifically for DoIT's operational requirements, making it challenging to replace or integrate with alternative solutions.