NIGP 91596: Web Page Design, Management and Maintenance Services

NIGP 91596 Web Page Design, Management and Maintenance Services (Item) encompasses website design, redesign, hosting, maintenance, content management systems, accessibility compliance, and ongoing technical support that state and local governments procure to establish or modernize their digital presence. Recent solicitations show jurisdictions buying comprehensive website redesign and migration projects (often to WordPress or modern CMS platforms), managed hosting with defined SLAs and uptime commitments, WCAG 2.1 Level AA accessibility remediation, SEO and performance optimization, and integrated content management capabilities enabling decentralized departmental updates under centralized governance. Issuing bodies include cities (Meriden, Milpitas, San Antonio, Lawrenceville), counties (Boulder, San Mateo, Beaufort, Cuyahoga), state departments (Colorado, South Dakota, Texas Education Agency, Michigan, Oregon), special-purpose districts (Salem Area Mass Transit, Gulf Coast Protection District, Savannah Convention Center Authority), universities (Texas State, University of Texas at Austin and San Antonio, Arizona State, University of Georgia, Texas Southern), and independent authorities (Illinois Housing Development Authority, County of San Mateo Technology Services Department). State departments and universities represent repeat activity; Colorado, Texas (multiple agencies), South Dakota, and Illinois show particularly active procurement calendars under this code.

Recent representative opportunities span discovery through deployment and ongoing operations. Boulder County (RFP 309-26, responses due September 18, 2026) is procuring comprehensive WordPress site maintenance and AWS infrastructure support for 11 public-facing sites with 4.1 million annual visits to the primary domain, with an annual not-to-exceed budget of $175,000 and technical requirements specifying WordPress 6.8.6 administration, custom plugin development, WCAG 2.1-2.2 compliance, and exclusive internal resources (no subcontractors). Salem Area Mass Transit District (RFP 26-006, responses due September 1, 2026) is seeking end-to-end website redesign, migration, hosting, and maintenance under FTA-funded federal procurement rules, with DBE utilization goals of 4.49 percent, a five-year initial term, and Time & Materials not-to-exceed Phase I pricing followed by fixed annual hosting fees. South Dakota Public Utilities Commission (RFP 26RFP19845, responses due July 12, 2026) is modernizing a legacy 2005-era website and integrated docket filing system to meet WCAG 2.1 AA accessibility and OWASP Top 10 security scanning standards with all data restricted to continental U.S. data centers. Illinois Housing Development Authority (26551HDA-FINANB53072, responses due July 27, 2026) is replacing ILHousingSearch.org with a cloud-hosted platform serving over 40,000 monthly searches across 21,000 listings, requiring Microsoft Azure hosting, mandatory Black Enterprise Program participation, SOC 2 Type 2 certification, and compliance with NIST SP 800-53 moderate-system security controls. County of San Mateo Technology Services Department (TSD20271940, responses due November 4, 2026) is migrating all County systems from smcgov.org to a .gov domain by January 1, 2029 under California Assembly Bill 1637, with local business preference scoring (10 points), a 120-day post-transition support period, and three-year contract term encompassing over 100 public domain names, six Active Directory forests, and approximately 300 third-party Okta-federated applications.