Next Generation Call Center Solution

The Georgia Department of Transportation Transportation Management Center is issuing an RFI for Next Generation 9-1-1 (NG9-1-1) solutions and services to integrate into the Department Advanced Transportation Management System (ATMS | NaviGAtor), with vendor responses due July 27, 2026.

The RFI solicits detailed vendor information across six categories: company background and NG9-1-1 experience; technical capabilities including ESInet architecture, NGCS capabilities, multimedia support, GIS integration, and disaster recovery options; cybersecurity frameworks and compliance standards; implementation timelines and support structures; and non-binding pricing information covering ESInet costs, call handling equipment, GIS services, implementation and integration costs, recurring service fees, and optional modules. Responses must demonstrate support for NENA i3 standards and interoperability with existing Computer-Aided Dispatch (CAD), Records Management Systems (RMS), and radio systems.

An optional in-person Offerors Conference is scheduled for June 3, 2026, at 10:00 AM at TMC Building Room 226 in Atlanta, Georgia. Vendor questions are due May 29, 2026. The review period extends from July 28, 2026, through September 11, 2026, with individual follow-up sessions to be scheduled via virtual meeting with selected respondents. This RFI is issued for market research and planning purposes only and does not constitute a solicitation or commitment to procure goods or services; the agency is not obligated to award a contract or provide compensation for information submitted. Questions should be directed to Haley Ford, Issuing Officer, at HFord@dot.ga.gov or (470) 549-6535.