1402000 C Bachelor Quarters and Laundry Services.doc
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- N6247013R3009
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1402000 C
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1402000 - Bachelor Quarters
| Spec Item |
| Title |
| Description |
| 1 |
| General Information |
| The Contractor shall provide all labor, management, supervision, tools, material, and equipment required to perform bachelor quarters and laundry services for Isa Air Base, Bahrain. |
| 1.1 |
| Background |
| BQ facilities consist of approximately 425 Relocateable Buildings (RLB). Surge capacity berthing consists of 11 tents. |
Each berthing unit contains bunk bed with two mattress, two stand alone cabinets, refrigerator, A/C units, electrical outlets and overhead lighting.
Some units contain a wall mounted flat screen television.
1402000 - Bachelor Quarters
| Spec Item |
| Title |
| Description |
| 2 |
| Management and Administration |
| 1.1. |
| Definition and Acronyms |
| 1.1.1. |
| Abandoned Property |
| Deserted, discarded, or vacated goods, possessions, belongings or personal items. |
| 1.1.2. |
| BQ |
| Bachelor Quarters |
| 1.1.3. |
| Equipment |
| Accessories, attachments, machinery or devices provided to support operations or habitability of a facility. |
| 1.1.4. |
| FA&E |
| Furnishings, Appliances and Equipment |
| 1.1.5. |
| Fully Functional |
| Quarters are considered Fully Functional when all facilities, furnishings, appliances, equipment, utility service outlets and fixtures operate as intended. |
| 1.2. |
| Inventory Management |
| In accordance with Annex 2, the Contractor shall certify inventories. Bachelor Quarters inventories include keys, furnishings, equipment, and appliances. The Contractor shall maintain and update inventories quarterly and provide a copy of the updated inventory to the KO within five working days following the end of the quarter or as specified herein. |
| 1.3. |
| Records and Reports |
| Records and reports are listed in Section F. The Contractor shall submit accurate and complete documents within the required timeframes. |
1402000 - Bachelor Quarters
| Spec Item |
| Title |
| Performance Objective |
| Related Information |
| Performance Standard |
| 3 |
| FFP Work |
| The Contractor shall provide operations management and laundry services to ensure quality services and habitable bachelor quarters (BQ) are available for personnel residing at Isa Air Base. |
| BQ services are required to support an installation of approximately 2,500 personnel with a surge capacity of 1,000 additional personnel. |
Maintenance of BQ is provided in Annex 15, Specification 1502000, Facility Investment.
The Contractor shall conduct and document a semi-annual habitability and functionality inspection for each RLB to include structural, electrical and mechanical equipment and systems. Mechanical equipment includes, but is not limited to, air conditioning, ventilation, plumbing and fire protection.
BQ and Laundry are managed, operated, fully functional, and available for use.
| 3.1. |
| Operations Management |
| The Contractor shall provide billeting services ensuring prompt, courteous and professional services. |
Services are provided in a timely manner.
| 3.1.1. |
| Billeting Services |
| The Contractor shall provide timely and accurate check-in and checkout services for permanent and transient personnel. |
| The Contractor shall provide 24 hour/seven days per week check-in and check-out services and adjust staffing to accommodate special events, e.g., normal rotation and troop movements. The Contractor will man the desk during normal working hours. After normal working hours the Contractor shall respond within 10 minutes. |
The Contractor shall maintain records of berthing assignments, check-in and check-out for Government review.
The Contractor shall issue clean linens, pillow and blanket to occupants at the Billeting Office upon check-in.
The Contractor shall greet and provide customer services promptly (within two minutes of arrival) and there are no more than three validated customer complaints per month.
The monthly occupancy report is accurate and submitted within specified time.
| 3.1.2. |
| Linen Services |
| The Contractor shall ensure clean linens, for exchange. |
| The Contractor shall issue clean linens to residents in exchange for soiled linens. |
The Government will provide all linens.
The Contractor shall notify the Government when linens need to be replaced and ensure there is an adequate supply of linens.
There is an average of 200 Linen Exchanges per month.
Linens are clean and not worn, torn, ripped, tattered, stained, soiled, discolored, threadbare, frayed or have holes. Linens are always available for exchange.
Government is notified when linens need replacement.
No more than three validated customer complaints per month.
| 3.1.3. |
| Keys and Locking Systems Management |
| The Contractor shall perform keys and locking systems management to ensure BQ areas are maintained secure. |
| The Contractor shall develop and implement a system capable of tracking the inventory of keys and locking systems upon start of contract. |
The Contractor shall issue and maintain all keys and locking systems in BQ areas. Keys shall be issued to resident and authorized personnel only.
The Government will provide policy on lost keys, replacement of keys, door locks, security notification, and lock assembly changes.
Keys and locking systems are accounted for and are operational.
No unauthorized access to RLBs occurs due to Contractor mismanagement of keys or locking systems.
| 3.2. |
| Laundry Operations |
| The Contractor shall provide laundry operations to ensure laundry demands are met in a proper and timely manner. |
The Contractor shall operate laundries to include Personnel Laundry, Medical Laundry, Self Service Laundry, BQ and VIP Linen Laundry, Full Responsibility Laundry Equipment Maintenance.
The Contractor shall provide laundry services to include washing, drying, folding, and bagging of laundry items and maintaining a self-service laundry facility. Laundry services are provided for permanent, transient, and Contractor personnel.
A list of Washers and Dryers are provided in J-1402000-02.
Services are provided in an accurate, timely, courteous and professional manner.
| 3.2.1. |
| Personnel Laundry |
| The Contractor shall provide personnel laundry services to ensure availability during operating hours, and laundry is cleaned and returned to the customer in a proper and timely manner. |
The personnel laundry shall have sufficient numbers of dedicated washers and dryers to meet routine demand levels. Operating hours for the main personnel laundry located in building 7305 are 0800-1800, seven days per week. Operating hours for the Satellite drop-off/pick-up personnel laundry located in building 6076 are 0800-1000 and 1500-1700, seven days per week.
The Contractor shall establish procedures for receiving, inventorying, ticketing, marking and classifying laundry items to ensure proper processing and return to the requesting customer. Laundry bags shall be washed and returned to customer containing clean, folded laundry. At pickup, the Contractor shall inventory the laundry with the customer and note any discrepancies or damages.
The Contractor shall provide a maximum turnaround of 24 hours for normal laundry services.
The Contractor shall not be responsible for lost and damaged clothing not listed on the customer verified bag check in/checkout sheet.
The Contractor shall provide a report of the total number of bags of laundry washed per month.
The main personnel laundry receives approximately 250 bags of laundry per day. The Satellite drop-off/pick-up personnel laundry receives approximately 15 bags of laundry per day.
There are 33 washers and 34 dryers.
The Contractor shall greet and provide customer services within one minute of arrival at the counter.
Returned laundry is clean, folded, bagged, and returned within the specified time. No laundry is lost or damaged.
No more than five validated customer complaints per month.
Records are accurate and complete
| 3.2.2. |
| Self-Service Laundry |
| The Contractor shall provide self- service laundry services to ensure laundry areas and appliances are available and maintained in a clean, sanitary manner and function as intended. |
| The self-service laundries are located in buildings 6085 and 6086 and contain a total of 22 washers and 20 dryers. |
The Contractor shall clean, sanitize and maintain the self-service laundries accessible to patrons 24 hours per day, seven days per week.
The Contractor shall disinfect washer and dryer units monthly.
The Contractor shall maintain and repair self-service washers and dryers per OEM standards and shall replace equipment damaged beyond repair within one working day following discovery or notification by the Government.
Washers will be initially Government furnished but all replacements shall be Contractor furnished.
Self-service laundries are continuously available.
Laundry areas are clean and appliances are maintained in good operating condition.
Defective appliances are repaired or replaced within specified time.
| 3.2.3. |
| Fitness Center Laundry |
| The Contractor shall provide fitness center laundry services to ensure an adequate supply of clean towels are continuously available at the fitness center. |
| The Contractor shall provide pickup and delivery of towels for the fitness center. |
The Contractor shall segregate and launder items from the fitness center using equipment dedicated for fitness center laundry only.
Towels shall be laundered free of dirt, stains, and discolorations, and have a fresh scent and appearance. It is estimated there will be approximately 2000 towels per day Towels are clean and disinfected.
Towels are continuously available for fitness center patrons.
Not more than 1% of all customer comment cards are found to have valid complaints.
1402000 - Bachelor Quarters
| Spec Item |
| Title |
| Performance Objective |
| Related Information |
| Performance Standard |
| 4 |
| IDIQ Work |
| IDIQ work may be ordered on a task order in accordance with the PROCEDURES FOR ISSUING ORDERS clause in Section G. The order will specify the exact locations and types of work to be accomplished. The period of performance will be specified in each order. |
| Refer to IDIQ ELINs for task listings, descriptions, and related requirements. All periods of performance are measured from issue date of order to acceptance of the work. |
Performance standards for IDIQ work will be the same as those in Spec Item 3 where applicable.
N62470-13-R-3009
File details come from the government source that posted it. Updated .