Attachment 37 - FINAL PWS Logistic Support Services Secretary III.docx

PERFORMANCE WORK STATEMENT

Secretary III, 3d Dental Battalion, U.S. Naval Dental Center, Okinawa, Japan

1.0 Description of Services: Secretary III services for 3rd Dental Battalion, U.S. Naval Dental Center Okinawa, Japan.

1.1. General Information:

1.1.1. Duty Hours: Services shall be provided Monday through Friday, between the hours of 0600 and 1630 hours. Services will be scheduled for an 8-hour period, and provided a uncompensated 30 minute lunch break. In no instance will the Secretary be required to provide services in excess of 40 hours per week. To maintain continuity of services, the Secretary must be a full-time individual. Contractor may not provide more than one individual for this position; however, part time personnel may be considered on a case-by-case basis after award. The contractor need not provide back-up coverage for the Secretary during periods of absence that have been coordinated with the government.

1.1.2. Recognized Holidays:

1.1.2.1. Secretary will not be required to work on federally recognized holidays.

1.1.2.2. Contractor performance during III Marine Expeditionary Force (III MEF)/Marine Corps Installations Pacific (MCIPAC) special liberty periods. Services shall not be required during III MEF/MCIPAC special liberty periods.

PERFORMANCE REQUIREMENTS

2.0 Specific Tasks:

2.1.1. Receive correspondence or correspondence development requests from 3d Dental Battalion staff and subordinate units.

2.1.2. Create correspondence utilizing Microsoft Office systems.

2.1.3. Screen correspondence for typographical errors and proper layout in accordance with the Secretary of the Navy (SECNAV) Manual 5216.5 (relevant change/revision) and other related instructions, regulations, etc.

2.1.4. Maintain command’s Microsoft Excel serial number registry utilized to create correspondence serial numbers affixed to official documents in accordance with SECNAV Manual 5216.5 (relevant change/revision) and other related instructions, regulations, etc.

2.1.5. Determine correct correspondence priority level (High, Routine, etc.) and route for appropriate agent review and signature.

2.1.6. Manage an electronic log of all current, expired and, in process correspondence.

2.1.7. Receive and screen incoming calls, and transfer to or take a messages for the appropriate personnel based on priority.

2.1.8. Receive and screen visitors, directing them to the appropriate personnel.

2.1.9. Utilize Microsoft Office Outlook to receive and send email correspondence.

2.1.10. Assist in the creation and dissemination of official correspondence utilizing Microsoft Office systems.

2.1.11. Work in coordination with command personnel to develop and maintain various Microsoft Excel spreadsheets to effectively organize and manipulate data in a clear and concise manner.

2.1.12. Operate standard office equipment (e.g., desktop computers, printers, telephones, etc.).

2.1.13. Perform related work as assigned

2.2. Training:

2.2.1. The Secretary providing service under this PWS shall undergo an orientation and shall complete mandatory Department of Defense Cyber Awareness Training annually required to access Department of Defense information technology systems. Orientation may be waived for personnel who have previously provided service for 3d Dental Battalion/U.S. Naval Dental Center, Okinawa.

DELIVERABLES SCHEDULE

QUALITY ASSURANCE SURVEILANCE PLAN

3.0 Purpose: To ensure that the Government has an effective and systematic method of surveillance for the services in the PWS. The Quality Assurance Surveillance Plan will be used primarily as a tool to verify that the contractor is performing all services required by the PWS in a timely, accurate and complete fashion.

3.1. Critical performance process and requirements of the Central Sterile Supply Technician is the timely, accurate and thorough completion of all contract/PWS requirements.

3.2. Performance Standards:

3.2.1. Schedule – The due dates for deliverables and the actual accomplishment of the schedule will be assessed against original due dates and milestones established for the contract or PWS

3.2.2. Deliverables – The deliverables required to be submitted will be assessed against the specifications for the deliverables detailed in the contract/PWS and the Quality Control Plan (QCP), if required by the contract, for the required content, quality, timeliness, and accuracy.

3.2.3. Past Performance – In addition to any schedule, deliverables, and cost aspects of performance discussed above, pursuant to FAR 42.15, the Government will assess the contractor’s record of conforming to contract requirements and to standards of good workmanship, the contractor’s adherence to contract schedules including the administrative aspects of performance, the contractor’s history of reasonable and cooperative behavior and commitment to customer satisfaction, and the contractor’s business-like concern for the interest of the customer.

3.2.4. Surveillance Methods – The primary methods of surveillance used to monitor performance of this contract will include, but not be limited to, random or planned sampling, periodic or inspection, and validated customer complaints.

3.2.5. Performance Measurement – Performance will be measured in accordance with the following table:

GENERAL QUALIFICATIONS

4.0 Contract employees are required to be a U.S. Citizen.

4.1. Knowledge of correct English usage and grammar.

SPECIFIC QUALIFICATIONS

5.0 Contractor employee shall possess:

5.1. A minimum of one-year of secretarial experience within the preceding 3 years.

5.2. A minimum of one-year intermediate knowledge of Microsoft Office software (i.e., Word, Excel, PowerPoint, Outlook, etc.).