Attachment 12A QASP AQL Matrix - PgMO.xlsx
XLSX spreadsheet 58 KB Posted
- Attached to
- FACILITIES OPERATIONS AND MAINTENANCE (O&M) SERVICES Federal contract opportunity
- Solicitation number
- 19AQMM25R0151
About this file
The file is a Quality Assurance Surveillance Plan (QASP) Acceptable Quality Levels (AQL) Matrix for a Facilities Operations and Maintenance (O&M) services contract with the Department of State. The matrix outlines nine key performance monitoring areas including staffing, communication, compliance tracking, building inspections, issue tracking, performance reporting, service level agreement compliance, data tracking, and issue escalation. The surveillance plan provides a detailed framework for government personnel to assess contractor performance across multiple metrics, with performance graded on a scale from Exceptional (95-100%) to Unsatisfactory, and requires documentation and tracking of various operational parameters such as staffing levels, weekly meetings, project completion, inspections, and issue resolution.
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Text version
AQL
PgMO Quality Assurance Surveillance Plan - QASP-AQL.s for CFS
| 21 Sept. 2022 | Monthly Report | Quarterly Report | Annual Report | New Hire | Update upon change | |
| AQL-1 | Performance Monitoring Staffing | X | ||||
| AQL-1a | Performance Issues | X | ||||
| AQL-2 | Communication between PgMO and CFS | X | ||||
| AQL-3 | Compliance Tracking | X | ||||
| AQL-4 | Building Inspection Coverage | X | ||||
| AQL-5 | Building Issue Tracking | X | ||||
| AQL-6 | Building Performance Reporting | X | ||||
| AQL-7 | Building Service Level Agreement (SLA) Compliance | X | ||||
| AQL-8 | Building Cross-Referencing Data Tracking | X | ||||
| AQL-9 | Issue Escalation | X | ||||
| The Quality Assurance Surveillance Plan (QASP) is the document government personnel use to assess contractor performance. Using the Requirements Roadmap ensures that each performance objective is linked to a method of inspection incorporated in the QASP |
DRAFT
AQL-1 Staffing
| PgMO | AQL-1 | All Sites | Performance Monitoring Staffing Level based on Contract | |||||
| All Sites | Building Manager | Key Personal | % | Technicians | % | Staff on Vacation | % | |
| SA-1 |
AQL-1a Issues
| PgMO | AQL-1a | All Sites | Performance Monitoring Identify Performance Issues |
| All Sites | Building Manager | ||
| SA-1 |
AQL-2 Communication
| PgMO | AQL-2 | All Sites | Communication | |||||
| All Sites | Building Manager | Weekly Meetings | Situation Report (SITREP) | Number of issued identified | Number if issues resolved | Number of projects planned | Number of Projects completed | |
| SA-1 |
Attached all backup documentation
AQL-3 Compliance
| PgMO | AQL-3 | SA-1 Site | Compliance Tracking | ||||
| List all Contact Reporting Requirements (make a separate AQL for each site/AQL 3 a-z) | Building Manager | Weekly | Monthly | Semi-Annual | Annual | Establish a due date for reports then grade performance in a percentage |
AQL-4 Building Inspections
| PgMO | AQL-4 | SA-1 Site | Building Inspection | |||||
| List of Inspection (make a chart for each site) | Building Manager | Weekly | Monthly | Semi-Annual | Annual | % Complete on time | Comments |
AQL-5 Building Issue Tracking
| PgMO | AQL-5 | SA-1 Site | Building Issue Tracking | |||
| List of Issues (make a chart for each site) | Building Manager | Comments | Date Reported | Days Open | Date Closed |
AQL-6 Building Performance
| PgMO | AQL-6 | Building Performance Reporting | |||||
| Building Sites (SA-X) | Building Manager | Exceptional 95-100% | Very Good 85-94% | Satisfactory 78-84% | Marginal 70-77% | Unsatisfactory <70% |
AQL-7 Service Level Agreement
| PgMO | AQL-7 | Build Manager Rating CFS | Service Level Agreement (SLA) | ||||
| Building Sites (SA-X) | Service Company | Exceptional 95-100% | Very Good 85-94% | Satisfactory 78-84% | Marginal 70-77% | Unsatisfactory <70% |
AQL-8 Building Cross-Referenci
| PgMO | AQL-8 | Data Tracking Across all building to provide analysis identifing trends and potential issues. Rating scale 1-10 , 10 is best | |||||||
| Building Sites (SA-X) | Building Manager | Building Interior Condition 1-10 | Building Façade 1-10 | Is the building clean 1-10 | Are the grounds manicured 1-10 | Electrical Repairs unscheduled # | Plumbing Repairs unscheduled # | HVAC Repairs unscheduled # |
AQL-9 Issue Escalation
| PgMO | AQL-9 | Issue Escalation | |||
| Building Sites (SA-X) | Building Manager | Number if Issues Submitted to COR for Resolution | Discription | ||
| Date Reported | Date Closed |
File details come from the government source that posted it. Updated .