Call Center DOB

The state and local contracting opportunity posted by the state of Illinois in Cook County is for call center services for the Illinois Department of Banking. The contract was procured through the Invitation for Bid process and was awarded to the lowest priced responsive and responsible bidder, Chicago Lighthouse, for an initial term of 1 year with no renewal options. The total award amount is $120,000 to provide call center services for the Department of Banking.

The procurement details are limited in the provided Notice of Award document, which does not include information on pricing terms, set asides, incumbents, funding requirements, or other salient details. The document only provides the basic award information such as the agency, awarded vendor, description of services, award amount, and contract term. There are no details provided on any evaluation criteria, deadlines, or schedules for the procurement process.