Call Center DPR

This state contract opportunity is for call center services for the Illinois Department of Financial and Professional Regulation. The contract was awarded to the Chicago Lighthouse for a 1-year initial term with no renewal options. The total award amount is $1,166,472.00. The call center services contract was procured through a competitive bidding process, and the bid number is 19DPRB2242. The contract is focused on providing call center services, but the detailed scope of services, performance metrics, or other key deliverables are not provided in the available documentation. The bid notice indicates that the department received multiple proposals, but does not provide information on the unsuccessful bidders or the evaluation criteria used to select the winning vendor.

The available information does not indicate any set-aside designations or restrictions on the types of organizations that could respond to this opportunity. There is also no mention of any incumbent vendors or existing technology or infrastructure that would need to be integrated. The total award value of $1,166,472.00 provides an approximate budget range for this contract, but more detailed pricing information is not available.