UNSPSC 81112201: Maintenance or support fees

Support is to address an immediate problem generally representing an escalation process to resolve the issue

UNSPSC 81112201 Maintenance or support fees is a Commodity code describing software license maintenance, annual support renewals, and related technical support services that state and local governments actually procure when extending or renewing existing software platforms, systems, and infrastructure. Recent opportunities show government buyers sourcing everything from visual training and webinar licenses (City of Tampa's GoTo Webinar intent-to-single-source) to web-based medical monitoring platforms (Texas Health and Human Services Commission's Video Directly Observed Therapy services), crime lab software support (Texas Department of Public Safety's AZtecLive and Inca Energy renewal), analytics and reporting tools (Texas HHSC's Quest Analytics Suite and ServiceObjects DOTS renewal), enterprise collaboration and messaging systems (Illinois Secretary of State's IBM ELA amendment and California's HCL Domino renewal), and specialized mission-critical registries and case management platforms (Texas HHSC's REMISOL Advance, Maven Registries, and Direct Care Services). Issuing bodies are predominantly state health and human services agencies (Texas HHSC, Department of State Health Services), state transportation and public safety departments (TxDOT, Texas Department of Public Safety, Orange County Transportation Authority), state administrative offices (Illinois Secretary of State, California, Texas Comptroller), cities and counties (City of Salem Oregon, City of Tampa, City of Austin, Gwinnett County Georgia), and specialized public agencies (Oregon Health Authority, Colorado Bureau of Investigation, Teacher Retirement System of Texas).

Recent activity concentrates in Texas and California, with secondary representation across Oregon, Colorado, Illinois, Florida, and Georgia. The Texas Health and Human Services Commission is a standout repeat buyer, appearing across multiple software maintenance and support renewals posted in late June and early July 2026. Representative current opportunities include Texas HHSC's Video Directly Observed Therapy platform RFP (HHS0015558V2, proposals due August 26, 2026), Texas HHSC's Quest Analytics Suite annual maintenance and support under IFB HHS0017705 (bids due July 29, 2026 at $52,279.84 historical annual spend), Texas Department of Public Safety's Crime Lab Software Maintenance and Support (40526R0013756, bids due July 29, 2026 for five-year AZtecLive and Inca Energy support with 99% uptime requirement and CJIS compliance gates), and the Texas Comptroller's Oracle PeopleSoft licensed software and support services (304270790MS1, offers due July 31, 2026) supporting the state's enterprise payroll and accounting system across 80-plus agencies. Pricing in posted opportunities ranges from under $25,000 annually (Palo Alto Networks PA-850 maintenance at $5,356 per year for Orange County Transportation Authority) to $407,192 annually (LabWare LIMS maintenance at Texas HHSC) and higher for enterprise platforms. Set-aside and preference programs including Veteran Heroes United in Business (VetHUB), Small Business Enterprise, and Disadvantaged Business Enterprise designations appear frequently in Texas procurements; cooperative purchasing vehicles such as RFxPremier (East Texas A&M and State of Florida's Online Marketplace Platform) extend individual awards across multiple eligible jurisdictions.