Unemployment Insurance System Development

The State of Arkansas, through the Department of Transformation and Shared Services Office of State Procurement (TSS OSP) on behalf of the Arkansas Department of Workforce Services (DWS), is procuring the design, development, and implementation of a comprehensive, state-of-the-art Unemployment Insurance (UI) information technology (IT) system. The new system will replace the state's current legacy UI IT system in its entirety, providing fully integrated components for UI benefits, tax, and appeals, as well as robust reporting and performance measurement capabilities, and stakeholder system interfaces. The successful contractor must have a strong track record of developing and implementing UI IT systems, provide subject matter expertise, and complete the project within 18 to 30 months. The contract is anticipated to have an initial term of four years with the option to renew for up to three additional one-year terms. The evaluation criteria include the prospective contractor's experience, proposed solution, risk mitigation, and recommended options, with a focus on demonstrating the contractor's capabilities through verifiable metrics.

This contract opportunity is set aside for minority and women-owned businesses. The current incumbent contractor is not disclosed. The total funding amount for the project is not specified, but the pricing structure requires prospective contractors to provide their total seven-year cost for the system, including all required activities and tasks, as well as costs for specific activities and tasks across state-hosted and cloud-hosted FedRAMP Moderate options.