Software Services, Maintenance and Support

Leon County and the Florida Fish & Wildlife Conservation Commission (FWC) are pursuing a single-source procurement for specialized software services, maintenance, and support from SmartCOP, Inc. D/B/A CTS America. The procurement covers data warehouse server maintenance, data conversions, data creation/modification/compatibility, and software updates for a 5-year term from July 1, 2025, to June 30, 2030. The specific software is designed to interface with the Statewide Joint Task Force Computer Aided Dispatch (CAD) system used by the Florida Highway Patrol (FHP) and FWC, with critical functionality including real-time location tracking for FWC officers operating in remote areas with limited cell phone service. The solicitation was posted on 04/07/2025, with the final date for information receipt being 04/28/2025 at 4:30 p.m. ET. Vendors must provide written documentation demonstrating their capability to supply the specified commodities or services, and must comply with Chapter 287, F.S., and all applicable rules and laws.

This procurement is explicitly identified as a single-source acquisition, with CTS-America being the original and sole developer, distributor, and technical support supplier for the proprietary software currently installed at the FWC. No alternative distributors, retailers, or resellers are recognized for this technology. The software is considered mission-critical for law enforcement operations, with no viable alternative products that can meet the functional requirements for seamless CAD system integration. The estimated contract value is not to exceed $900,000.00 for the entire 5-year term. The procurement does not explicitly mention set-aside designations or restrictions for disadvantaged enterprises. Vendor qualifications will be evaluated based on the ability to fully perform contract requirements, demonstrate integrity, and ensure reliable performance of the specialized software services.