REACT Maintenance

The Maryland Department of Transportation (MDOT), The Secretary's Office, is soliciting bids for REACT Annual Maintenance Renewal (solicitation BPM055814), with bids due April 1, 2026 at 12:00 PM — amended from the original March 13 deadline by Amendment 1 posted March 11, 2026. Questions were due March 11, 2026 at 12:00 PM EDT. This is a Fixed Price procurement for manufacturer's software warranty and maintenance renewal, open to all registered vendors with no Certified Small Business set-aside.

The scope covers annual software maintenance for the REACT system (self-service password reset software provided by Advanced Software Product Group), including one mainframe, two servers, and 16,000 client licenses. The contract term runs April 30, 2026 through April 29, 2027. The bid sheet reflects an annual maintenance fee of $10,497.78. Vendors must be authorized REACT resellers and must provide a screenshot of the manufacturer's suggested retail price with their bids. Proposed pricing must remain valid for at least 120 days after the bid due date; per-year pricing for multi-year charges must be included separately.

Work is performed at MDOT's location in Hanover, Maryland (7201 Corporate Center Drive). Vendors must be registered to do business in Maryland through the Department of Assessments and Taxation. Bidders may submit a Letter of Authorization with their bids. Evaluation criteria emphasize most favorable bid price to the State, adherence to specifications, and compliance with special instructions. One-time pricing items must be billed within 30 days of acceptance; annual pricing invoices are due annually beginning within 30 days of contract start, with subsequent invoices on the anniversary date. Invoices should be directed to tsoapinvoices@mdot.maryland.gov. All amendments must be acknowledged per COMAR 21.05.02.08.