Totara E-Learning Maintenance and Support DSD24-1824

The California Department of Motor Vehicles (DMV) is seeking a contractor to provide maintenance and operations support services for the Totara e-learning platform that supports an estimated 4,000 concurrent users. The services include responding to defects, maintaining software, providing support, recommending changes, assisting with disaster recovery, managing and troubleshooting the Totara software stack, performing defect fixes, providing technical expertise, and conducting release and configuration management. The contractor may also be tasked with course customization and updates, workflow modifications, translation, and system upgrades. The contract has a 1-year base term with two 1-year optional extensions. Bidders must submit their offers by October 21, 2024, and the DMV intends to issue the intent to award on the same date, with the contract award expected on October 28, 2024. The contractor must be able to begin work within 10 business days of the contract award date. The assessment and selection process involves administrative, technical, and cost criteria, with the award going to the responsible vendor whose offer achieves the highest number of total points.

The contract opportunity is not designated for any specific set-aside, but the DMV is requiring various administrative, physical, and technical safeguards to protect the confidentiality and security of DMV information, including background checks, confidentiality statements, security and privacy awareness training, risk assessments, incident reporting, data retention and destruction, encryption, vulnerability management, and user account controls. The budgetary amount for this contract is $144,000.00.