Take Charge Texas Support Services

The Texas Health and Human Services Commission (HHSC) through the Department of State Health Services (DSHS) is seeking a contractor to provide comprehensive maintenance and support services for the Take Charge Texas (TCT) application, an online platform facilitating infectious disease reporting and service delivery. The solicitation (RFO HHS0014612v2) requires a contractor to maintain the TCT system's client, agency, and pharmacy portals, manage application workflows, perform eligibility determinations, handle contracts management, and support system reporting functions and interfaces. The contractor must utilize Agile/Scrum methodology with sprint teams composed of five developers/analysts, a product owner liaison, a scrum master, and two testers. Key qualification requirements include five years of experience in maintenance and development services for similar systems and demonstrating financial solvency. The solicitation was released on November 5, 2025, with a pre-proposal conference scheduled for November 12, 2025, and questions due by November 14, 2025. Proposals are due December 8, 2025, at 10:30 a.m. Central Time, with an anticipated award in March-April 2026 and a contract effective date of June 2026.

The contract is structured with potential HUB (Historically Underutilized Business) subcontracting opportunities and requires compliance with state procurement regulations. The initial contract term is three years, with HHSC retaining options to extend for up to two additional one-year periods. The contractor must provide maintenance and support during standard business hours (Monday-Friday, 7:30 a.m.-5:30 p.m. Central Time), with service request response times varying from less than one hour for critical incidents to two business days for low-priority issues. Historical compensation has been approximately $800,000 per state fiscal year, with respondents expected to demonstrate cost savings relative to this baseline. The contractor must maintain all confidential information within the contiguous United States and comply with security and privacy requirements outlined in the Data Use Agreement. Insurance requirements are mandatory, and comprehensive financial documentation must be submitted. The contract will require the selected vendor to manage a sophisticated technology platform with specific performance expectations and methodological requirements.