Artifact B - Design and Architecture.pdf

This is a Design and Architecture artifact document prepared for the Take Charge Texas (TCT) Support Services contract opportunity, involving the Texas Health and Human Services Commission (HHSC) through the Department of State Health Services (DSHS). The document presents high-level architecture and functional diagrams for the TCT application, an online platform that facilitates infectious disease reporting and service delivery across client, agency, and pharmacy portals. The solicitation (RFO HHS0014612v2) requires comprehensive maintenance and support services including system client and portal management, application workflow administration, eligibility determinations, contracts management, and reporting functions and interfaces. A pre-proposal conference was scheduled for November 12, 2025, with questions due by November 14, 2025, and proposals due December 8, 2025, at 10:30 a.m. Central Time. The anticipated award date is March-April 2026, with a contract effective date of June 2026. The initial contract term is three years, with HHSC retaining options to extend for up to two additional one-year periods.

The contractor must utilize Agile/Scrum methodology with sprint teams composed of five developers/analysts, a product owner liaison, a scrum master, and two testers, demonstrating a minimum of five years of experience in maintenance and development services for similar systems and financial solvency. Maintenance and support services must be provided during standard business hours (Monday-Friday, 7:30 a.m.-5:30 p.m. Central Time), with service request response times ranging from less than one hour for critical incidents to two business days for low-priority issues. Historical compensation has been approximately $800,000 per state fiscal year, with respondents expected to demonstrate cost savings relative to this baseline. The solicitation includes potential HUB (Historically Underutilized Business) subcontracting opportunities and requires compliance with state procurement regulations, security and privacy requirements outlined in the Data Use Agreement, mandatory insurance coverage, and comprehensive financial documentation. All confidential information must be maintained within the contiguous United States.