Exhibit O - Online Bid Room Information.pdf
PDF 112 KB Posted
- Attached to
- Take Charge Texas Support Services
- Solicitation number
- HHS0014612v2
- Issued by
- Texas
About this file
This is an exhibit document from the Texas Health and Human Services Commission (HHSC) providing instructions for accessing and submitting bids through the HHS Online Bid Room for solicitation HHS0014612v2, the Take Charge Texas Support Services contract. The solicitation seeks a contractor to provide comprehensive maintenance and support services for the Take Charge Texas (TCT) application, an online platform for infectious disease reporting and service delivery. The contractor must maintain the TCT system's client, agency, and pharmacy portals; manage application workflows; perform eligibility determinations; and support system reporting functions. The service delivery model requires Agile/Scrum methodology with sprint teams composed of five developers/analysts, a product owner liaison, a scrum master, and two testers. The pre-proposal conference is scheduled for November 12, 2025, with questions due by November 14, 2025, and proposals due December 8, 2025, at 10:30 a.m. Central Time. The anticipated award is scheduled for March-April 2026, with the contract effective June 2026. The initial contract term is three years, with HHSC retaining options to extend for up to two additional one-year periods.
Respondents must demonstrate five years of experience in maintenance and development services for similar systems and prove financial solvency. Maintenance and support services must be provided during standard business hours (Monday-Friday, 7:30 a.m.-5:30 p.m. Central Time), with service request response times ranging from less than one hour for critical incidents to two business days for low-priority issues. Historical compensation has been approximately $800,000 per state fiscal year, and respondents are expected to demonstrate cost savings relative to this baseline. The solicitation includes potential HUB (Historically Underutilized Business) subcontracting opportunities. All confidential information must be maintained within the contiguous United States, and contractors must comply with security, privacy, and Data Use Agreement requirements. Insurance requirements are mandatory, and comprehensive financial documentation must be submitted. Access to the HHS Online Bid Room requires multi-step registration through IAMOnline, with applicants instructed to allow several days for the registration process to ensure timely bid submission before the response due date.
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Text version
Version 1.40 Revision Date 07/22/2025
Exhibit O
HHS Online Bid Room Information
HHS0014612v2
Bids/responses for this solicitation may be submitted electronically using the HHS Online
Bid Room or any other method identified in the solicitation. Use of the HHS Online Bid
Room is optional and is subject to all terms and conditions, affirmations, and other requirements of the solicitation as any other method of submission.
Read and review the solicitation package and all associated documents carefully before completing and submitting a response in the form and manner described in the solicitation package. Questions regarding the solicitation must be addressed to the Point of Contact in the solicitation package. The Point of Contact is identified in the solicitation package.
Submit the solicitation response in the form and manner described in the solicitation package on or before the response due date and time.
IMPORTANT: The solicitation package will identify the specific form and method of delivery. Failure to adhere to the requirements in the solicitation package may result in disqualification.
Access to the HHS Online Bid Room is a multi-step process.
All Online Bid Room Users:
• Follow the provided link to access the IAMOnline – Sign-in page.
• Next, click the link labeled “Request account as a non-HHS employee or register organization” to request a new account. Please note, the external user ID should be an email address.
• Users can find detailed instructions here; Follow the organization or external user account request steps as directed.
• Once the Agency Sponsor receives and approves the access request, users will receive an IAMOnline registration email to set up their IAMOnline account.
• The user will click the Activate Account button to set up their account promptly. Please note that the link will only be active for seven (7) days for security reasons.
Note: Applicants who already have access to the previous Enterprise Portal and/or IAMOnline for other applications, MUST complete a new registration to receive access to the online bid room. The new registration must be completed with a different email than the original account as the IAMOnline portal does not allow the same email address to be used for two different accounts.
IMPORTANT: The registration process may take several days. Allow enough time for the registration process to submit your bid by the response due date. Late solicitation responses are not accepted.
The optional use of the HHS Online Bid Room and any resulting technical difficulties which may prevent a successful, responsive electronic submission of a solicitation response shall not be sufficient basis for a protest of a contract award.
https://iamonline.hhs.state.tx.us/ https://gatewayaw.hhs.state.tx.us/publicHelpGuide/Content/External/EXT_HomePage.htm
Version 1.40 Revision Date 07/22/2025
Visit the IAMOnline Help Page for more information. For additional assistance, contact the
Help Desk at 512-438-4720 or 855-435-7181 (toll-free), 7:00 A.M. to 7:00 P.M., CT, Monday to Friday.
https://gatewayaw.hhs.state.tx.us/publicHelpGuide/Content/External/EXT_HomePage.htm
File details come from the government source that posted it. Updated .