Artifact A - TCT System Details.pdf

This is a system details document and related state contract opportunity for the Texas Health and Human Services Commission (HHSC) Department of State Health Services (DSHS) solicitation for Take Charge Texas (TCT) Support Services. The TCT application is an online platform for infectious disease reporting and service delivery that requires comprehensive maintenance and support services for client, agency, and pharmacy portals; application workflows; eligibility determinations; contracts management; and reporting functions. The contractor must employ Agile/Scrum methodology with sprint teams of five developers/analysts, a product owner liaison, a scrum master, and two testers. The pre-proposal conference was scheduled for November 12, 2025, with questions due by November 14, 2025, and proposals due December 8, 2025, at 10:30 a.m. Central Time. The anticipated award date is March-April 2026, with an anticipated contract effective date of June 2026. The initial contract term is three years with options for HHSC to extend for up to two additional one-year periods.

The TCT system requires support across four environments (DEV, SIT, UAT, PROD) with 24/7 uptime requirements, managing approximately 783.353 GB of production and archive databases. The system supports approximately 146 internal users, 1,075 external users, and 7,441 public users. Historical support demands include approximately 500 maintenance hours per month and 1,000 development and enhancement hours per month, totaling approximately 1,500 hours monthly across approximately 13 sprints annually, with monthly support ticket submissions ranging from 0 L1 tickets, 12 L2 tickets, and 52 L3 tickets. The contractor must provide maintenance and support during standard business hours (Monday-Friday, 7:30 a.m.-5:30 p.m. Central Time) with service request response times ranging from less than one hour for critical incidents to two business days for low-priority issues. Historical compensation has been approximately $800,000 per state fiscal year, with respondents expected to demonstrate cost savings relative to this baseline. Contractors must demonstrate five years of experience in maintenance and development services for similar systems, maintain financial solvency, comply with security and privacy requirements, and maintain all confidential information within the contiguous United States. The solicitation includes potential HUB (Historically Underutilized Business) subcontracting opportunities and requires insurance and comprehensive financial documentation.