Exhibit J - Evaluation Tool.pdf
PDF 56 KB Posted
- Attached to
- Take Charge Texas Support Services
- Solicitation number
- HHS0014612v2
- Issued by
- Texas
About this file
Exhibit J is an evaluation tool used by the Texas Health and Human Services Commission through the Department of State Health Services to assess proposals for the Take Charge Texas Support Services contract (RFO HHS0014612v2). The solicitation requests comprehensive maintenance and support services for the Take Charge Texas application, an online platform facilitating infectious disease reporting and service delivery. The contractor must maintain the TCT system's client, agency, and pharmacy portals; manage application workflows; perform eligibility determinations; handle contracts management; and support system reporting functions and interfaces. A pre-proposal conference is scheduled for November 12, 2025, with questions due by November 14, 2025. Proposals are due December 8, 2025, at 10:30 a.m. Central Time, with an anticipated award in March-April 2026 and a contract effective date of June 2026. The initial contract term is three years, with HHSC retaining options to extend for up to two additional one-year periods. The contractor must provide maintenance and support during standard business hours (Monday-Friday, 7:30 a.m.-5:30 p.m. Central Time), with service request response times varying from less than one hour for critical incidents to two business days for low-priority issues.
The evaluation tool employs a weighted scoring methodology across three best value criteria: Qualifications and Experience (25%), Technical Proposal (40%), and Cost (35%). Qualifications and Experience encompasses the respondent's experience providing similar services (15%) and key staffing profiles with resumes for key personnel (10%). The Technical Proposal category evaluates the draft project plan meeting RFO requirements (10%), respondent capabilities (10%), service request delivery plans (10%), and configuration management and maintenance plans (10%). The Cost category assesses the total cost for the initial contract term and optional extension (15%) and the reasonableness of proposed pricing schedules and cost allocations (20%). Scoring utilizes a 10-point scale ranging from unacceptable responses to exceptional responses that far exceed all aspects of requirements. Historical compensation has been approximately $800,000 per state fiscal year, with respondents expected to demonstrate cost savings relative to this baseline. The contractor must utilize Agile/Scrum methodology with sprint teams composed of five developers/analysts, a product owner liaison, a scrum master, and two testers, and must maintain five years of experience in maintenance and development services for similar systems while demonstrating financial solvency.
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Text version
Evaluator Respondent
# Criteria Weight Score Comments
1.1 Evaluate Respondent's experience in providing services similar to the requirements listed in the Solicitation. 15%
1.2 Evaluate the Respondent's key staffing profiles and resumes for all Key Personnel who will be responsible for the performance of the Services requested.
10%
25%
2.1 Evaluate the extent to which the Respondent's draft Project plan meets the RFO requirements. 10%
2.2 Evaluate the Respondent's capabilities to meet the requirements of the
RFO. 10%
2.3 Evaluate the Respondent's plan for how Service Requests , incident requests, informational requests and work requests will be delivered to
DSHS.
10%
2.4 Evaluate the Respondent's draft Project plan that highlights configuration management as well as maintenance and support activities needed to maintain full operations.
10%
40%
3.1 Evaluate the Total Cost for Initial Contract Term and Optional Extension Term. 15%
3.2 Evaluate the reasonableness of Respondent's proposed pricing schedules and cost allocations. 20%
35%
100%TOTAL (%)
Subtotal
Subtotal
RFO No. HHS0014612v2 Criteria, Subcriteria Sheet
Exhibit J, Take Chare Texas - Support Services Evaluation Tool
Cost (35%)
Qualifications and Experience (25%)
Technical Proposal (40%)
Version 1.6 September 2023 1 of 3
Score Level
Unacceptable 1
Unacceptable 2
Unacceptable 3
Marginal. Fails to meet evaluation standards but failures are correctable. 4
Marginal. Fails to meet evaluation standards but failures are correctable. 5
Marginal. Fails to meet evaluation standards but failures are correctable. 6
Acceptable 7
Acceptable 8
Acceptable 9
Exceptional 10
For the purposes of this exhibit, “the agency” means the contracting state agency as specified in the solicitation.
Response satisfies requirements and has some benefits above requirement.
Response far exceeds all aspects of requirement.
Response addresses requirement, but response described does not allow the agency to fulfill mission.
Response meets fundamental requirements, however could not be implemented as described (would require both the agency and Respondent to make significant changes not currently anticipated).
Response meets fundamental requirements, however could not be implemented as described (implementation would require both the agency and Respondent to make minor changes not currently anticipated).
Response meets fundamental requirements, however could not be implemented as described (implementation would require changes to be made by Respondent only).
Response clearly satisfies requirement but has some minor weaknesses.
Response clearly satisfies requirement.
Response mentions requirement, but is not responsive to the elements of the requirement.
Exhibit J, Take Chare Texas - Support Services Evaluation Tool RFO No. HHS0014612v2 Evaluation Scoring Guide
Description
Response does not address requirement. Response is completely unacceptable.
Version 1.6 September 2023 2 of 3
No. Best Value Criteria Weight 1 Qualifiations and Experience 25% 2 Technical Proposal 40% 3 Cost 35%
GRAND TOTAL 100%
Exhibit J, Take Chare Texas - Support Services Evaluation Tool RFO No. HHS0014612v2
Version 1.6 September 2023 3 of 3
| Master Score Sheet Template |
| Scoring Guide |
| Evaluation Criteria |
File details come from the government source that posted it. Updated .