RFP - Commercial Back-Office Toll System Integrator and Customer Services Center

The Oregon Department of Transportation (ODOT) is seeking proposals for a Commercial Back-Office Toll System Integrator and Customer Service Center as part of the comprehensive Oregon Toll Program. The program aims to establish a single system of systems with components including people, processes, and technologies to enable revenue collection and congestion management across multiple jurisdictions, including Multnomah County and the City of Portland. The selected contractor will be responsible for implementing and operating the Commercial Back-Office System (CBOS) and the Customer Service Center (CSC) to provide account management, financial processing, customer communications, transaction processing, compliance, and other critical back-office functions. Proposals will be evaluated based on the offeror's understanding of the scope, proposed solution, security approach, key personnel, and firm qualifications. The RFP has a bid opening date of November 15, 2023, and proposals are due 180 days after the bid opening.

The RFP encourages the participation of certified minority, women-owned, small, and disadvantaged business enterprises, but does not specify any set-aside goals or requirements. ODOT has not identified any incumbents in the provided information, but the RFP indicates the need to integrate with other existing state and third-party systems. While pricing details are not explicitly included, the RFP provides pricing templates and instructions, as well as volume estimates to assist proposers in developing their pricing structures. The contract is anticipated to be awarded to a single Prime Contractor, who may utilize subcontractors or partnerships to provide the required services.