35368 Revised Attc K Firm Qualifications Response Guide.docx

RFP/Bid Solicitation #S-73000-00007613 Attachment K

Revised Attachment K – Firm Qualifications Response Guide Evaluation Criteria 4.10.2.6

4.10.2.6.1 Company Description (Max Points 10)

Required Response

· Provide a firm description including professional and technical services offered like those requested in the RFP.

· Describe the firm’s size, how long the organization has been in business, location of headquarters and local offices (if applicable) and other corporate information that ODOT may deem relevant.

[Provide Required Response Here]

4.10.2.6.2 Subcontractor/Partner Overview (Max Points 10)

Required Response

· Provide an overview of the team (prime and subcontractors). Explain the team’s structure, areas of responsibility, and any experience the team has working with each other.

· For each subcontractor the proposer will use on this project, provide:

· A primary address, contact person, telephone number, and email address

· A brief profile and the types of services they offer

· The type of the organization (corporation, partnership, sole proprietorship); year founded; number, size, and location of offices; and number of employees

· Provide the team’s (prime and subcontractors) current and future commitments that will coincide with the Implementation Phase and Operations and Maintenance.

4.10.2.6.3 Contractor Minimum Qualifications Requirements (Max Points 10) Required Response

Describe the team’s (prime and subcontractors) experience in performing work of a similar nature to that solicited in this RFP and clearly demonstrate how the Proposer meets the CBOS and CSC Contractor Minimum Qualification requirements for experience. Provide references that demonstrate how the Proposer will meet CBOS Implementation/Operations and Maintenance, and Customer Service Center Operations phases of the contract in accordance with the RFP requirements. The same project can be used as a reference to demonstrate meeting requirements for CBOS Implementation/Maintenance and CSC Operations. Provide the following information in accordance with CBOS and CSC Contractor Minimum Qualification requirements for experience:

· Discuss tolling Commercial Back-Office System implementation projects where the Proposer served as the Prime Contractor or System Provider within the last 5 years.

· Discuss Customer Service Center Operations projects where the Proposer is the current Operator for a minimum of two years and is similar in nature to the size and scope of this project. Proposers related Customer Service Center Operations experience shall be within the last 5 years.

· Describe the project type, size, location, duration, objectives, and scope of work. How do those projects relate to requirements for transactions processed, accounts managed, and calls handled.

· Provide the System go-live date and Operations and Maintenance commencement date for each project example and discuss the projects implementation successes, challenges, and lessons learned.

· Discuss the installed system performance in the first 6 months of the Operations and Maintenance period.

· Discuss Customer Service Center Operations implementation, successes, challenges, and lessons learned.

· Discuss the Customer Service Center Operations performance in the first 6 months following the commencement of Customer Service Operations.

4.10.2.6.4 Contractor References (Max Points 10)

Required Response

Provide project references for system implementation, system operations and maintenance, and Customer Service Center Operations services provided. The same project can be used as a reference to demonstrate meeting requirements for CBOS implementation/maintenance and CSC Operations. Each reference provided may be contacted by ODOT. Provide a minimum of 2 and maximum of 4 references.

Provide the following project related details:

· Company/Agency Name

· Address

· Phone number

· Company/Agency project management contract and their email address

· Proposer’s Role on project and years of participation (mm/dd/yyyy to mm/dd/yyyy)

· Project location, scope, cost, start/end dates

· Project annual transactions

· Project annual incoming call volume

· Number of customer accounts serviced

· Key Personnel proposed for this project that were involved in a referenced project, and their role in that project.

35368 Attc K Firm Qualifications Response Guide .docx