35368 Revised Attc F CBOS Understanding and Approach Response Guide.docx

RFP/Bid Solicitation #S-73000-00007613 Attachment F

Attachment F – CBOS – Understanding and Approach Response Guide Evaluation Criteria 4.10.2.1

4.10.2.1.1 Understanding of the Scope of Work (Max Points 10) Required Response

Demonstrate a clear and concise understanding of the scope of work required to fulfill the contract obligations.

[Provide Required Response Here]

4.10.2.1.2 Understanding Critical Elements of this Project (Max Points 10) Required Response

Describe what you believe are the most critical elements of this project that must be considered and addressed for a successful outcome.

4.10.2.1.3 Understanding of Major Challenges and Risks (Max Points 10) Required Response

Describe the major challenges and risks to this project and the plan to mitigate these risks during and after the implementation phase of the project.

4.10.2.1.4 Ability to Meet Aggressive Schedule (Max Points 20) Required Response

· Discuss the approach to meeting this aggressive schedule.

· Describe any issues or obstacles that your firm would have with meeting the desired timeframe.

· Discuss any major challenges or issues within the key areas of the project that may affect delivery within the specified timeframe.

· Do you have the capacity and resources to deliver on time and with quality?

· Will this project implementation be competing with other committed work?

4.10.2.1.5 Statement of Work (Max Points 100)

The CBOS Statement of Work in Exhibit A of Attachment A – Sample Contract contains the expected services and deliverables to be provided by the Proposer. Proposers should provide a comprehensive response to each of the tasks in the CBOS Statement of Work using the information sought below.

4.10.2.1.5.1 Project Management (Max Points 10)

Required Response

· Provide an overview of the methodology and approach to project management.

· Describe the project management tools that will be utilized to manage, track and report on project activities.

· Describe the approach to developing and maintaining a detailed project schedule to ensure Go-Live dates are met.

· Describe how schedule tasks and status will be reported, and how changes to the baseline schedule will be managed.

· As a separate attachment, provide a preliminary draft of the CBOS project schedule, depicting critical milestones, prepared in Microsoft Project.

· Discuss any major challenges or issues within the key areas of the project that may affect delivery within the specified timeframe.

· Describe the approach to reporting monthly progress and management of action items, deliverables, risks, and issues.

· Describe the procurement process and how products and or services will be acquired.

· Discuss proposed partnerships and describe subcontractors’ experience as it relates to this project and why these subcontractors were selected.

· Describe how procurement activities will align with the project schedule and planned delivery dates for CBOS and CSC Operations implementation.

· Describe the approach to developing a quality management plan that addresses quality control practices throughout all aspects of the project including planning, design, implementation, and testing.

4.10.2.1.5.2 Planning (Max Points 15)

Business Continuity Plan Required Response

Describe the approach to Business Continuity and development of failover processes and procedures.

How does your solution take Business Continuity into consideration?

How will the effectiveness of the Business Continuity Plan be evaluated?

Discuss prior experience with service interruption that have triggered the use of a Business Continuity Plan.

Describe the impact assessment methodology for developing actionable procedures.

How will the business continuity objectives be defined and procedures for recovery be developed?

System Development Plan Required Response

Provide an overview of the methodology and approach towards:

· Systems development

· Implementing the delivery of the system in different stages

· Conducting Gap/Fit Analysis of the requirements and the business rules Describe the approach to requirements traceability throughout the delivery of the system including design and testing.

Describe how the lessons learned from prior implementations pertaining to risk mitigation and alternative strategies to achieve streamlined operations will be incorporated.

Operations Plan Required Response

Describe the approach to Operations Planning to operate and maintain the CBOS.

Describe how compliance will be managed, including ensuring that the system meets ODOTs needs as the Oregon Toll Program grows.

4.10.2.1.5.3 Design (Max Points 15)

Required Response

Describe how the system architecture design will meet ODOT’s needs.

Describe how this foundation will support future changes as the Oregon Toll Program evolves and additional interfaces for other transportation services become required.

Describe the approach to documenting System Design.

Provide an overview of the process regarding the design of Customer-Facing Applications.

Describe the approach to integrating with the External Interfaces.

Describe experience developing public facing content to achieve high levels of customer satisfaction and increase self-service usage over the course of the contract.

Describe the approach to designing System Performance Reports and Management Reports that will meet the reporting requirements.

Describe the approach to defining, tracking, and maintaining Agency-specified configuration parameters.

4.10.2.1.5.4 Test Planning, Development, and Configuration, Testing (Max Points 10) Required Response

Describe the approach to developing a comprehensive Test Plan.

How will test cases and procedures be developed to thoroughly perform regression testing, functional testing, system integration testing, load testing, and user acceptance testing?

Detail the approach to preparing test reports, and how each of the deficiencies identified will be prioritized and addressed.

Define the approach to system integration test design, execution, and creation of test cases including collaboration with key stakeholders.

Describe the approach to software development, including the life cycle and methodology.

4.10.2.1.5.5 Training (Max Points 10)

Required Response

Provide an overview of the approach to Training.

Describe engagement with CSC Operations personnel in the development of training modules and training materials.

Describe approach for providing and maintaining a functional training environment that is kept up to date with the live system environment.

4.10.2.1.5.6 Pre Go-Live End-To-End Acceptance Testing (Max Points 10) Required Response

Describe your End-to-End testing approach.

Discuss End-to-End testing collaboration and anticipated level of effort with CSC Operations, RTS Contractor personnel, and ODOT.

Explain how your test cases and procedures will be developed and executed to thoroughly perform final end-to-end acceptance testing and achieve acceptance.

4.10.2.1.5.7 Go-Live (Max Points 10)

Required Response

Discuss the approach to the development of the Go-Live Plan and readiness checklist.

Discuss how unforeseen challenges that arise during Go-Live will be managed?

4.10.2.1.5.8 Operations (Max Points 20)

Required Response

Discuss the approach to executing elements of the Operations plan prior to the commencement of operations.

Identify the concepts that are the most important for operations.

Describe how you would continually manage and bring down the cost of operations.

How will you manage the transition from implementation to operations. How does your approach and team change during that time?

How do you ensure ongoing and smooth operations?

Discuss the approach to coordinating Operations Phase meetings with the key stakeholders to discuss program status, action items, deliverables, risks and issues impacting operations.

Describe how to ensure communication and collaboration will be ongoing to foster program success.

Describe your approach to audit support and compliance.

How will your internal controls meet SSAE 18 SOC 2 Type II Standards?

Describe the approach to ensuring mutual concurrence of self-reported compliance to the Service Level Agreements (SLA) and associated penalties.

Discuss the approach to capturing Operations and SLA statistics that will provide ODOT with actionable program insights.

How will you capture trends, identify potential issues or opportunities for program improvements using data?

35368 Attc F CBOS Understanding and Approach Response Guide.docx